The Stanmore Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by H Shah - Posted on 22 May 2023
I sent an appointment request on the Klinik system on 11th May. Before that, at so many instances, the system was down. The receptionists do not make appointments even if the system is down and just have a standard answer to wait until the system opens up. I received an appointment for 5th June, that too, after I sent a message that my request had not been followed up. The receptionist said there is a long waiting list so that's the way it is! I am really disappointed and feel let down. The Crowshott Avenue practice reception services are worse and there is no understanding or proper answers. I had to repeat my birthdate thrice during one appointment in a roomful of patients, literally repeating it so loud as the staff couldn't get it. Where is the professionalism? I am contacting other GP practices as I need to move to another surgery.
Visited May 2023
Review titled The Stanmore Medical Centre
Replied on 23 May 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Unhelpful practice - causes so much stress
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Been trying to get an appointment for weeks. The website never works and when i call the receptionist she says it will shortly open up but it hasn't. I may have a very serious condition and feel so dejected with this. Also everything is so piecemeal you have to get an appointment for each symptom as the doctors cannot handle more than one area of symptoms. It's ridiculous and no wonder so many patients leaving this practice. The rating was abysmal for years. I have witnessed blatant racism and bad treatment by a member of staff to an elderly patient who cried by how badly she was treated. Really sad. Also to get an empathic dr for a painful procedure is challenging.
Visited April 2023
Review titled The Stanmore Medical Centre
Replied on 17 April 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Useless practice
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
what a complete let down to the system 2 weeks of trying to get in touch - made a physical visit to request a prescription to be told to complete an online form which is not working to then having being put on hold for 30mins being “next in the queue” which then the phone cut off.
Visited February 2023
Review titled The Stanmore Medical Centre
Replied on 27 February 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Causes me unnecessary stress
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I have not been able to get an appointment with this GP - let alone my repeat prescription since registering. Everything about the service is terrible and doesn’t work. I am currently doing everything I can to be registered elsewhere as the service has led to severely affecting my mental well-being. They send you a link to book an appointment, the link then takes you to a service that is closed and under repair - seemingly never fixed. When it does work, you cant book an appointment anyway! Awful services.
Visited January 2023
Review titled The Stanmore Medical Centre
Replied on 17 April 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled The worst Answering Service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
45 minutes and finally gave up waiting to book an appointment .... ".. you are next in the que" message for over 20 minutes
Visited October 2022
Review titled The Stanmore Medical Centre
Replied on 13 October 2022
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Crowshot Avenue surgery
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
I call up to as I need to arrange an appointment for my parents who has no access on. Line. I was told by the receptionist I can do this as it takes time and other patients are wait for a call , I held on for about 10 minutes, and told her I can’t log in as it’s not available. Receptionist refused me and but the phone down , yet on the answer machine and on there websites says people with no internet access we can do it by phone. The receptionist put the phone down on me !! How rude can they get just no one wants to do their jobs probably and sufficiently. Very disappointed with this surgery and there rudenesses.
Visited October 2022
Review titled The Stanmore Medical Centre
Replied on 13 October 2022
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled How GP practice should be.
Rated 5 stars out of 5
by Lawrence Opoczynski - Posted on 25 August 2022
Today when attending for a blood test, I enquired if I may also have my PSA test which had been delayed due to Covid and within minutes given the go ahead. Similarly when asked if a follow up enquiry for my pain consultant could be ascertained, that enquiry was confirmed and a response will be received within 48 hours. All of this with a polite kindness and a really pleasent attitude.
Visited August 2022
Review titled The Stanmore Medical Centre
Replied on 30 August 2022
Thank you for taking the time to post your comments. It is important for the Practice to understand what is working well for patients as well as occasions when things have not, in order for us to reflect on systems and services.
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Review titled Highly efficient and responsive
Rated 5 stars out of 5
by Howard Cohen - Posted on 06 August 2022
This review relates to my annual review of medications with the practice. From start to finish, the doctor could not have been more responsive and efficient. The “on line” services and via text worked extremely well with almost instantaneous responses. My blood test and follow up appointments with the practice nurse took place on time with no waiting and the nurse took the time to patiently run through the results in some detail and made good recommendations. The doctor appointments were fixed efficiently and the phone consultations were very good and suited me well given work constraints. At all times the doctor, receptionists and nurse could not have been more pleasant and professional, particularly bearing in mind the stresses this busy practice must be facing. Thank you, thank you, thank you! I am lucky to belong to such a caring and efficient practice which is a credit to the NHS, which is so frequently the subject of harsh criticism.
Visited July 2022
Review titled The Stanmore Medical Centre
Replied on 08 August 2022
Thank you for taking the time to post your comments. It is important for the Practice to understand what is working well for patients as well as occasions when things have not, in order for us to reflect on systems and services.
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Review titled Arrogant
Rated 1 star out of 5
by Alfonso Frontera - Posted on 20 June 2022
I have Covid and I am ill. Have not once bothered my GP over this. I get a call 2h 45 mins late with no apology. I have to work online when GP calls. I cannot reschedule. He offers no explanation. I questioned why. He hangs up on me. No duty of care whatsoever. I am appalled and disgusted. Website is also down. You can only use website. I had to call and wait 40 mins to speak to someone.
Visited June 2022
Review titled The Stanmore Medical Centre
Replied on 24 June 2022
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Great practicehave
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2022
Have received excellent help from this practice. Filled out klinik form dr.called same day and was seen an hour later. Also received flow up call to see how I was getting on with my problem.
Visited June 2022
Review titled The Stanmore Medical Centre
Replied on 28 June 2022
Thank you for taking the time to post your comments. It is important for the Practice to understand what is working well for patients as well as occasions when things have not, in order for us to reflect on systems and services.