The Speedwell Practice
The Health Centre, Torrington Park, North Finchley, London, Greater London, N12 9SSContact details and opening times
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Reviews
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Review titled New triage system not fit for purpose
Rated 3 stars out of 5
by S Miles - Posted on 02 June 2023
The new Accurx triage system is not fit for purpose as it is constantly turned off early, and the receptionists can't / won't help make appointments after that time, simply repeating "log in at 0600 tomorrow / Monday". There is no recognition of the fact many people are unable to do this early in the morning. There must be a facility to use the triage system later in the day rather than it being turned off at an arbitrary time each morning - why not turn it on from say 0900-1200 and 1500-1800 each day giving everyone a fair chance to access their GP? 0600 to an unknown time in the morning is not reasonable. Furthermore, and probably more importantly, when you have an ongoing issue being investigated and require a series of follow-up appointments with a named GP, why are patients forced to go through the triage system anyway? In these cases, common sense should be applied and the receptionists should be empowered to make the follow-up appointment over the phone. Even better would be if whichever triage system was in use required a login with a username / password so patients could add additional info and requests for follow-ups to their case history at any time. The old Patient Access system was the best when the practice used that as you could log in and select an appointment at a convenient time. Now, if you receive an appointment, no notice is taken of your availability, which is frustrating for those who work full time and have many time commitments. The GPs at Speedwell are excellent but it's frustrating and upsetting that the practice has made it so hostile for some sections of the community and those requiring follow-up to access its services. Technology is great but it's not being used effectively here, almost just as an overlay to existing manual systems, which is the worst of both worlds.
Visited June 2023
The Speedwell Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Robert Bud - Posted on 11 June 2023
Twice recently I have written about a concern first thing Monday, and have been called back with an appointment later the same day. Anxiety fixed. Service excellent.
Visited June 2023
The Speedwell Practice has not yet replied.