The Smithy Surgery - Ratings and reviews
Reviews
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Review titled Mission impossible
Rated 3 stars out of 5
by Tara worth - Posted on 19 April 2024
Severe breast pain 18 months ago post menopausal pains worsen bruising on bust can't get an app thats not to mention the lump I've got , the pains in my ribs , stomach ,bone pain ,etc But when theirs a note on the door Jane app one problem I think everyone's doomed . I'm still none the wiser as to what's going on , and the staff I don't know who it is but phone manners are horrific . Now I'm moving doctors mainly because I think breast pain and lumps are urgent well not at this doctor's
Visited April 2024
The Smithy Surgery has not yet replied.
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Review titled Poor follow up
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2023
On the 6th of October I had a phone consultation with a doctor about back pain. He was really helpful saying he would prescribe pain killer and send it through to the chemist urgently. This was at 11am. I rang back at 2pm to see if it had been sent only to be told that it would not be sent until Monday. So I have to spend the weekend in agony just because they couldn’t get the paperwork through. By the way the chemist is a 2 minute walk from the surgery. Poor in my view
Visited October 2023
Review titled The Smithy Surgery
Replied on 24 January 2024
Dear Patient, I am sorry to hear you had a poor experience with the practice. Please could you contact the practice via telephone on 01457 767 123 or email: gmicb-tameside.thesmithysurgery@nhs.net and provide your details. I will then be able to follow up what happened on this day and feedback to you. Many thanks Jayne Britton Operations Manager
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Review titled Great service and extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2023
Your Review: Dear Surgery I have made a last minute urgent request for medication on behalf of my client who has recently been discharged from Hospital. She is staying with her parents out of area and needed urgent medication. The Receptionist was so knowledgeable and could not do enough to help resolve the situation. She liaised with the doctor, acknowledged my email/s, coordinated the medication, made contact with the client and gained information regarding the out of area pharmacy - making the process as seamless as possible. I was very impressed when she called me to feedback and stated she had also contacted the patient to update. What a brilliant service and a lovely helpful member of staff. Really appreciate and please log this professional feedback as a compliment to the surgery.
Visited August 2023
Review titled The Smithy Surgery
Replied on 24 January 2024
Dear Patient, Thank you for your lovely feedback. We are thankful to hear you were happy with the service and care received. This has been passed onto the relevant staff members. Many thanks Jayne Britton Operations Manager