The Shirley Health Partnership
355 Shirley Road, Shirley, Southampton, SO15 3JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service for booking & answering phone
Rated 1 star out of 5
by KHunt - Posted on 19 June 2023
I have been trying to call the gp surgery to make an appointment and waited for a hour to someone answered my call. They can’t book me an appointment , been told to call back around 11am , so I did , but while on the phone for almost half an hour I decided to drove there in the surgery and saw them not busy and just ignoring the calls, while staffs just chatting around and I told the receptionist I’m still on my phone call but no wants answering ? Really poor service. Receptionist cannot give me an early appointment, the earliest one is after a month . All I want is just a phone from the GP to request a routine blood test . Now they told me to call again around 2 pm for a face to face appointment, which is going to waste of time again, all they will do is to give me the printed blood test request that they can normally sent me a link to book in the hospital. For your information the e-consult is always offline that’s why I called them for booking. She told me to keep checking, but I’m sorry I’m not always on the phone checking the website to open . This surgery is lack of service. Urgently need improvement . This is not happened once.
Visited June 2023
Review titled The Shirley Health Partnership
Replied on 20 June 2023
Dear K Hunt, thank you for taking the time to leave your feedback about our reception services. We are sorry to hear that you were unable to speak to a member of our reception team, we acknowledge that during busy times there can be a delay in answering the telephone, however your experience about contacting us on the telephone and the delay in answering your call isn't isolated and we will be speaking to our telephone provider about this issue. Our reception manager will pick up the points regarding the appointment pathway with our reception team, however we can reassure you that our reception team are working very hard to provide a good service to meet patient needs. Our econsult platform for online consultations is restricted by the daily availability of our Doctors and when that capacity is reached it will be switched off until the next working day. Again we acknowledge this will be frustrating but we need to manage demand in a safe and responsible way. We apologise that you did not have a good experience on this occasion and our reception manager would be happy to speak with you if this is helpful. Thank you for your comments, which helps us to reflect on our services, Shirley Health Partnership.
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Review titled Warm reception, adaptable service
Rated 5 stars out of 5
by David Perry - Posted on 05 May 2023
Had a long term booking for a blood test but wanted to get in earlier on the day. Popped in and was met with a warm reception and checked in 90 minutes early. 5 minutes later I was seen. Happy Days. It has taken time to adjust from the 'old days' of being able to see your favourite gp at the drop of a hat but now I have a better grip of the electronic communication facilities, its great. The most important thing is that I feel confident that if I or my family are ill, I can get support.
Visited May 2023
Review titled The Shirley Health Partnership
Replied on 09 May 2023
Dear Mr Perry, thank you for taking the time to provide your feedback on your recent experience and that you are self-assured about using our services, which is great to hear. We will pass on your kind comments to our team, Shirley Health Partnership.