The Shirley Health Partnership - Ratings and reviews
Reviews
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Review titled The practice did not respond to my econsult
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Disappointing that the practice did not answer my e-consult. Even when I submitted a message to say I haven’t had a response 1 week later, they still did not respond. I have since booked a face to face appointment but I’ve had to wait another two weeks.
Visited April 2023
Review titled The Shirley Health Partnership
Replied on 18 May 2023
Dear Patient, thank you for your feedback. We are sorry to hear that you did not get a response from your online consultation. In order to investigate this matter further please contact the reception manager with your details so we can review what has taken place. We appreciate you taking the time to comment on our services. Shirley Health Partnership.
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Review titled Great service
Rated 5 stars out of 5
by peter allen - Posted on 18 April 2023
I was wary of phoning because I thought I wouldn't be able to get an appointment, how wrong was I, I phoned the surgery at 8am and the very helpful receptionist booked me in to see a doctor at 10am, I kept the appointment, doctor gave me a prescription which I collected at 10-30, I was home by 11am with medication, all in all a tremendous service, thank you all so much, the NHS is the best and this surgery is wonderful.
Visited April 2023
Review titled The Shirley Health Partnership
Replied on 20 April 2023
Dear Mr Allen, thank you for taking the time to comment on your recent experience of using our services and that you had a really good episode of care. We will pass on your feedback onto our team here. Shirley Health Partnership.
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Review titled Fast response to my query
Rated 5 stars out of 5
by Justyna - Posted on 21 March 2023
First time I used Healthier together app. It asked far less questions than e consult what was pleasent. After subiting the information, the GP response was almost imidiate, asking for pictures. Call from the doctor followed within few hours. Speedy and efficient. Happy I used the app.
Visited March 2023
Review titled The Shirley Health Partnership
Replied on 23 March 2023
Dear Justyna, thank you for your feedback. It is good to know that using our online platforms was a positive and good experience for you. We will share your feedback with our team, Kind regards, Shirley Health Partnership.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I requested a phone call with the nurse for a medical problem. She phoned back, listened and gave me same day appointment. Quick and easy.
Visited January 2023
Review titled The Shirley Health Partnership
Replied on 23 January 2023
Thank you for taking the time to provide us with your feedback on our services, which is greatly appreciated. We will share your feedback with our Nursing team, Shirley Health Partnership.
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Review titled Really helpful telephone staff
Rated 5 stars out of 5
by Margaret - Posted on 12 December 2022
Thank you to the person who handled my call regarding an on going health issue for their kindness and understanding , it was greatly appreciated.
Visited December 2022
Review titled The Shirley Health Partnership
Replied on 13 December 2022
Dear Margaret, thank you for taking the time to leave a review with your kind comments, which is greatly appreciated and which we will share with our team. The Shirley Health Partnership
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Review titled When you need to see a GP or Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
I have always found it possible to see a GP or nurse if needs be, on the day in question by either using e consult or via the receptionists. Well done and keep it up. On the other hand I find the administration associated with this practice to be some way short of what is required so please try to improve this.
Visited December 2022
Review titled The Shirley Health Partnership
Replied on 14 February 2023
Dear Patient, Thank you for your feedback about our services, particularly your point on administration which is noted. We appreciate you taking the time to comment on our services which helps us reflect on delivery of services to our patients, with thanks, Shirley Health Partnership.
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Review titled Quick and easy
Rated 5 stars out of 5
by Priscilla Long - Posted on 12 November 2022
Booked for flu jab. Despite being late for my appointment, is was greeted and directed to a desk. Logged in and given a paper, and immediately directed to to room to have my jab and sign posted to the exit. The whole excellent process was less than 5 mins. Well done on an exercise job.
Visited November 2022
Review titled The Shirley Health Partnership
Replied on 14 November 2022
Dear Priscilla, thank you for your kind comments and taking the time to give us your feedback about our flu clinic, which is greatly appreciated and which we will pass onto our team. Shirley Health Partnership.
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Review titled Broken telephones
Rated 1 star out of 5
by D. Mckee. - Posted on 07 October 2022
Every time i phone this surgery, whether its am or pm, it takes an eternity for anyone to answer the phone. Very frustrating and unprofessional. The last two times I've just given up!
Visited October 2022
Review titled The Shirley Health Partnership
Replied on 01 November 2022
Dear D McKee, Thank you for your feedback, which is noted and we appreciate how difficult and frustrating this must have been for you. Our reception team are working very hard, in sometimes difficult conditions to meet patients needs, but unprofessional the NHS is not. We do have alternative platforms available to our patients to contact us and these can be found on our website which may be more convenient. Thank you for taking the time to relate your experience to help us reflect on our services, Shirley Health Partnership.
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Review titled Amazing service
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
I just want to say that I cannot fault the service I have had from this surgery over the last couple of days. I got a same day appointment yesterday to see a gp who was so understanding, helpful and took the time to listen to everything I had to say without making me feel rushed. Also today, I requested a phone call from my gp (via econsult) as I had some concerns about something. I got a call back very quickly and the gp took the time to discuss the matter with me and answer any questions I had. Thank you so much to all the staff at this practice.
Visited October 2022
Review titled The Shirley Health Partnership
Replied on 13 October 2022
Thank you for taking the time to feedback about our services and for your kind comments, which are very welcome, especially during these current difficult times. We will share with all our staff.
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Review titled Great Receptionist Staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2022
10 days ago I popped into the surgery to hand in a repeat prescription. I was unsure how to do it and the receptionist was really helpful, took the prescription and dealt with it. I am having issues with the pharmacy where I collect my prescritions. I came into gp practice at 15.00 on 17/08/22 to enquire about the prescription. The receptionist on duty was busy dealing with a gentleman. She was polite and organised with him and also managed the queue well. When she got to me she apologised for keeping me waiting and gave me her undivided attention. She was able to clarify the status of my current prescription and gave me advice on how to resolve my issues with the pharmacy. A great receptionist team is a valuable asset in all GP services. Thank you
Visited August 2022
Review titled The Shirley Health Partnership
Replied on 30 August 2022
Thank you for your kind feedback which we will share with all our reception team and our practice staff.