The Saltaire & Windhill Partnership - Saltaire
Richmond Road, Shipley, BD18 4RXContact details and opening times
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Gordon Mitchell - Posted on 17 February 2025
A diabetic appointment was made ages ago and today they rang up and said we're moving your appointment to saltaire site from Cliffe Ave I asked why she didn't give any reason which to be honest is poor in they website it says we're here for the patient What a load of rubbish they seem to suit themselves for they convince and not the patient I sa8d right how do I get they iam disabled and have district nurse coming ot 7 days a week we don't have a car and would struggle on public transport The answer was get a taxi ok are you going to pay for it answer is no it's your health It looks like Cliffe Ave surgery doesn't exist any more It's saltaire this and that then windhill this and that The question is why employ a Buissnes manger who is much use as a chocolate teapot answering complaints and getting no we're fast I wouldn't care all they do at this diabetic clinic is talk the time for talk is over let's have some action I've cancelled this appointment and saved myself £18 which I really don't have spare to just talk about job So can we have something for the patients interested of your greed and inconvenience to the patients I wouldn't go to saltaire because it's a grubby surgery The last time I went they as a emergency appointment I was stood at the reception for 10 mins before the receptionist acknowledge me and spoke to me like dirt and became clever be mindfull I had never been they before The practice has gone down hill since they merged and no sign of it impoveing any time soon so those who are registered with cliff Ave surgery will be saying goodbye because it looks like they be closing it down soon If money is a issue I send a cheque to the so called business manager and to the person who is in charge to get themselves a coffee on me Dissgusting service
Visited February 2025
Review titled The Saltaire & Windhill Partnership - Saltaire
Replied on 26 February 2025
Dear Mr Mitchell, thank you for contacting us again. I do apologise that your appointment was moved to another site which was due to an issue with our diabetic equipment. As ever if you have an issue you wish to discuss please contact our Patient Services Manager. Catherine Smith, Business Manager
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Review titled Last Minute Appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2024
I called the GP at 15:40 they gave me a last minute appointment for 16:00. I got there at 16:04 due to traffic and they refused to see me. When I got there the receptionist said they shouldn't have given you an appointment for that time. Then told me the next available appointments are in January. There weren't any other people in the surgery waiting either so the doctor could have seen me.
Visited December 2024
Review titled The Saltaire & Windhill Partnership - Saltaire
Replied on 23 December 2024
Dear patient, I am so sorry that you have had cause to complain about our services. I have investigated the matter and it appears our reception team have documented the issues you encountered. Our Patient Services Manager will be in touch with you today. Catherine Smith, Business Manager