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The Rycote Practice - Ratings and reviews

Reviews

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  1. Review titled Reliable and Conscientious

    Rated 5 stars out of 5

    by Anonymous - Posted on 29 January 2023

    I've have been with this practice for about 3 years. Sometimes it can take a while to get through to reception. Once through I always get an appointment to either see or speak to someone. Any referrals to another colleague or hospital specialists have happened swiftly. Results reported back quickly and discussed where necessary. All staff appear happy and caring. The web-site is really useful containing past personal history, copies of hospitals letters and general information about some common conditions. No complaints!

    Visited January 2023

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    Review titled The Rycote Practice

    Replied on 30 January 2023

    Dear Patient, Thank you for taking the time to post such positive comments about the practice. It has been - and remains - a challenging period for the NHS and kind words such as yours are a huge encouragement to our team. It is good to know that the robust systems that we have put in place to action blood results, prescription requests, hospital reports and discharge summaries in a timely manner are appreciated. We are also grateful for your constructive feedback about difficulties getting through to the practice. You will be pleased to hear that we are awaiting an installation date for a new phone system that will offer a number of enhanced features including call queueing, call back and call recording – all of which will improve the experience for patients. I am delighted to hear that you also appear to be getting the most from our online access service where you can access your medical record 24/7, book appointments and order medications. Thank you again for sharing your experience of The Rycote Practice. Karl Savage Managing Partner

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