The Royton & Crompton Family Practice
Royton Health Wellbeing Centre, Park Street, Royton, Oldham, Lancashire, OL2 6QWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Empathy, No compassion
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I have always struggled with my mental health from a young age, I was diagnosed with bpd last year. I have recently had an episode of depression so I called up Royton and Crompton family practice and tried to get an appointment which I was unable to, they were only offering over the phone appointments which isn't ideal with someone who is struggling mentally. When I have spoken to the Dr's at the practice they have had a lack of empathy and failed to do things such as referrals in an untimely manner. I have been on medication for my mental health for a long time and they would always say that I need to go to the psychiatrist to have it be changed which is fully understandable but when referrals for these services aren't getting done it puts care at a standstill. The most recent phone calls I have had have been a waste of time as they all tell me the same stuff such as sleeping better, eating better and getting exercise. This is all good in saying this to patients but when you have severe mental health it is difficult to even get out of bed in the morning. They have offered me no support whatsoever such as counselling. As a nurse myself I find that the care from the Dr's at the practice is disgusting, I would never expect anyone with mental health to be treated the way I have and I am sure if the Dr's was spoken to in the way I have they would also be disgusted.They obviously need some training in communication as this isn't the first time this has happened. If this was another patient this could have lead to a different outcome to where someone could have taken there life and this is what they don't think about. I felt worthless and feel as if they haven't listened to anything I have said to them as I have been struggling to sleep and eat even one meal per day. I was told to phone crisis teams which have also been a waste of time as they too have been no help and just told me go to A&E which I feel that it wasn't necessary. As for the receptionist they have gone above and beyond for me trying to get me in as soon as possible they should really be proud of themselves they are a credit to the practice.
Visited March 2024
Review titled The Royton & Crompton Family Practice
Replied on 04 March 2024
Dear Anonymous, Thank you for taking the time to leave a review for the practice. We are very sorry to learn of the events you describe and the concerns which you have raised. We would welcome the opportunity to review your complaint, therefore; we would be grateful if you could contact the complaints team via telephone: 0161 357 2315 or via email: gmicb-old.rcfpcomplaints@nhs.net. Thank you, Vanessa, RCFP Compliments/Complaints Team
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Review titled Excellent community practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
I’ve been with this practice nineteen months and cannot fault them, friendly, efficient staff and very good follow up appointments
Visited July 2023
Review titled The Royton & Crompton Family Practice
Replied on 12 July 2023
Dear Anonymous, thank you for taking the time to provide a positive review for the practice, we are always grateful for patient feedback. We will share your comments with the team for learning and good example of good patient care. Vanessa RCFP Complaints/Compliments Team.
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Review titled Poor service from GP 111 and out of hours doctor
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Went to the pharmacy as 1st port of call was told I needed antibiotics. Phoned the doctors explained I need a prescription. Was told no appointments today explained I only needed a prescription but the receptionist unwilling to help. Phoned 111 and was told to go to pharmacy, explained I already been there and they told me to ring 111. Referred to out of hours GP to be told there is a 6 hr wait for a phone call. By the time the out of hours doctors called and gave me a prescription all the pharmacies were closed. What a joke of a service
Visited June 2023
Review titled The Royton & Crompton Family Practice
Replied on 20 June 2023
Dear Anonymous Thank you for taking the time to leave a review for the practice. We are sorry to learn of the events you describe and concerns raised. We would welcome the opportunity to review your complaint, therefore; would be grateful if you could contact the complaints team via telephone: 0161 357 2315 or via email: gmicb-old.rcfpcomplaints@nhs.net. Thank you Vanessa RCFP Compliments/Complaints Team
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Review titled No empathy and disrespect to patients.
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
I have had many serious issues with this practice this year alone and I feel that I need to leave the practice as I have no faith at all in many Locums and GPS who speak with no respect and wanted to see a minor alone in his room with no chaperone or adult. One doctor spoke over me and actually raised his voice to a shouting tone as he didn’t agree with what I was saying. I will never be spoken to like that and have moved the whole family to another practice.
Visited May 2023
Review titled The Royton & Crompton Family Practice
Replied on 07 June 2023
Dear Anonymous Thank you for taking the time to leave a practice review, we are very sorry to learn of the concerns you have raised. We would welcome the opportunity to review your concerns in detail and would be most grateful if you could kindly contact the complaints team directly either via telephone, 0161 357 2315 or via their direct email: gmicb-old.rcfpcomplaints@nhs.net Thank you Vanessa RCFP Compliments/Complaints Team
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Review titled Poor admin, poor advice ..bad customer relations
Rated 1 star out of 5
by JOHN WHITESIDE - Posted on 24 May 2023
I have high blood pressure and for years I have been prescribed Amlodopine . I have collected my prescription from Boots in Elk Mill .It is a repeat prescription ordered by the pharmacy . In January this year I was diagnosed by a consultant with Menieres disease and I lodged his findings with the practice he prescribed Serc 8 to be taken 3 times a day for 12 months . Initially I was able to collect this at the same time as my Amlodopine but lately it has not come through. Today I came to the practice to find out what the problem was . The practice was not busy but the people behind the prescriptions counter eventually broke off their conversation to deal with me . Unfortunately their manor towards me made me feel as if I was an inconvenience ..I asked about the Serc 8 prescription and I was told I was responsible for re ordering and that they dont do repeat prescriptions even though the pharmacy told me the Amlodopine was a repeat prescription. If a consultant prescribes a medication 3 times a day I would have thought that would be a repeat prescription ..please can you clarify what is and isnt a repeat prescription as your lady didnt seem to know
Visited May 2023
Review titled The Royton & Crompton Family Practice
Replied on 26 May 2023
Dear Mr Whiteside Thank you for taking the time to leave a practice review, we are sorry to learn of the concerns you have raised. Consequently, we would be grateful for the opportunity to resolve your query quickly, therefore; have highlighted your concerns immediately to the prescription manager for resolution. Should you have any queries in the interim, the prescription manager can be contacted via telephone on 0161 357 2315 or via email: gmicb-old.scriptrequest@nhs.net. Thank you, RCFP Compliments/Complaints Team