The Ross Practice
Keats House, Bush Fair, Harlow, Essex, CM18 6LYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Ross Practice.
Reviews
-
Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Try to get in touch with my doctor but instead I had a receptionist who asked a lot of personal questions and In the end she hang up the phone saying if I want to call back to speak with a different colleague/receptionist.
Visited October 2023
Review titled The Ross Practice
Replied on 31 October 2023
Dear Sir/Madam I am very sorry you had an unsatisfactory telephone call with a member of our team. The receptionist is acting on the instructions of the Partners' in asking you to give her an idea of what it is you would like to discuss with the GP. You do not have to give any details and we will always record the reason as "personal". If would like to investigate this further and listen to the phone call. I would be grateful if you could contact me at the surgery at your convenience. Sheila Keller Practice Manager
-
Review titled Disappointing experience
Rated 4 stars out of 5
by Neda G - Posted on 10 May 2023
My experience with Dr today was highly disappointing. As I further tried to discuss my concerns, I was told that I could only discuss one issue per visit, which was quite shocking. As a patient, I believe it's important for doctors to investigate all aspects of a problem, diagnose it, and offer appropriate treatment. It's unreasonable to assume that health issues can only be related to one particular symptoms and not consider a holistic approch. The Dr didn't seem interested in delving deeper into my concerns. I was expecting more compassion and a willingness to help from a medical professional, but that wasn't the case. It's disheartening to see that the simple courtesy of asking "Is there anything else you would like to discuss?" has been replaced with a rigid rule of discussing only one issue per visit. Overall, I felt like my concerns were dismissed, and that my appointment was being rushed My experience left me feeling unsupported, and I hope that others do not have to go through the same ordeal
Visited May 2023
Review titled The Ross Practice
Replied on 09 June 2023
Dear Patient I am sorry your experience during your consultation was disappointing for you. If you care to identify yourself by contacting me at the practice then I would be more than happy to look into this issue for you and for us to discuss the matter in more detail. Sheila Keller Practice Manager
-
Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Had to seek non urgent treatment for my son recently, the receptionists were all brilliant, we had a phone appointment the same day and then a face to face a few days later, they even arranged it so I could take my son at lunchtime so he didn't miss much school. The doctor was great too, really put my son at ease. Thanks to all at the Ross Practice, we really appreciate you.
Visited May 2023
Review titled The Ross Practice
Replied on 09 June 2023
Dear Patient Thank you so much for your kind words. I have a staff meeting at lunchtime today and will share your comments with the team. Sheila Keller Practice Manager