The Ridge Medical Practice 2 - Ratings and reviews
Reviews
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Review titled Staff attitude
Rated 1 star out of 5
by Marie - Posted on 02 November 2023
Tried booking an appointment with receptionist after being on hold over an hr on phone got talked down to stating I should keep trying and stay on the phone till it’s answered I’d also like to say the surgery was empty no phones ringing so what exactly are the receptionist doing are they being told to belittle their patients I ended up leaving the practice extremely upset I think the receptionist needs some training on customer care as clearly in the wrong environment to be dealing with poorly patients no care and no concern or respect given
Visited November 2023
Review titled The Ridge Medical Practice 2
Replied on 06 November 2023
Hi Marie I am sorry that you found it so hard to make an appointment. Our staff do try and help and if there are appointments available they will of course book them at the desk - I suspect that when you came there was nothing further available for that day which is why she had to suggest calling on the phone again. We know it is hard to get through on the phone at the moment as there is simply too much demand for the resource and funding that the NHS gives us to provide care, and we try to use as much of this as possible in filling it with clinical appointments. That said we do have a very large care navigation team answering the phones (often 8 - 10 answering during the morning). I think you have come into our Wibsey branch - you won't see reception staff on the phone here as all calls for all our branches are answered at our larger Great Horton building where all care is coordinated - I can assure you there are lot doing nothing but answering the phones. We are continually striving to make sure our staff do look after patients as best they can and again I am sorry that you felt their care felt short this time - we will feed this back and try to do better in future. Kind Regards Nick Nurden Business Manager
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Review titled Shambles of a practice
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Recently requested a prescription for some inhalers as I am asthmatic and it was refused because it wasn't due until 4/4/23 so I am expected to go a full month with no inhalers when I rely on them and when I requested a review with a nurse I was told I had to wait upto a month for an appointment,, how can a GP refuse a prescription to someone with respiratory problems it is beyond belief!!!!
Visited February 2023
Review titled The Ridge Medical Practice 2
Replied on 06 March 2023
Hi I am really sorry that you have had such difficulty in getting a repeat prescription for your inhalers. I clearly cannot comment on an individual case or why you have been told what you have been told without looking into your record - it would seem very surprising on the face of it that you have been told what you have been told - this would be most unusual. If you contacted us directly (via our complaints process) then we would look into it properly and (if necessary) change our processes to make sure that this does not happen again. In general terms though - our staff do have to follow proper process with regard to prescriptions and if a review has not happened within a certain period we need to complete that before we are allowed to re-issue medication. We are also restricted on how often we are allowed to re-issue medication for obvious reasons of safety. We do have a shortage of respiratory appointments at the moment as one of our nurses with this skill has recently retired and the replacement nurse is only now just established with these clinics - but this should not leave you without if you need an inhaler. Again we apologize that you have had difficulty - please contact us directly and we will try to get this sorted for you Regards Nick Nurden Business Manager
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Review titled Difficulty to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2022
Anytime I need an appointment I find it nearly impossible. And then when I do get through I get told the same thing, ring at 8.15, try the online consultation. Which is what I have been doing. However its either hold for nearly 90 to 120 minutes to be told there is no appointments. So I'm in a cycle of a no win situation. And everytime I explain this I get treated like rubbish? Like I'm stupid and incompetent. I try my best not to even use the NHS because of the stress and anxiety it gives me. But in this situation I have no choice. Thanks for no help
Visited July 2022
Review titled The Ridge Medical Practice 2
Replied on 02 August 2022
Hi Thank you for your feedback - and we're so sorry that you find it hard to get through and get the access that you need to care. We acknowledge and understand your frustration and we are trying very hard to get to as many patients as possible each and every day. The challenge is that we are funded a fixed amount by the NHS to provide care and this only provides so many Doctors, Nurses and support staff - and it is simply not enough to get close to being able to meet the amount of care that our patients would like to receive. Each day there is a scramble for appointments and those that get through earliest tend to get them. We have plenty of incoming lines and as many as possible answering them in the morning to try and help people get through but we are still overwhelmed - we don't want to recruit more on the phones as that means we would have less Doctors and appointments (we can only spend the money once). I'm sorry that you feel let down with the approach of our staff when you do get through - they may not have the appointments available but they will try and find you some help somewhere in the system. We are looking for better ways of giving our patients access to care that makes it less stressful and ensures that those who really need our care the most get it in a timely manner. Kind Regards Nick Nurden Business Manager