The Practice Heart of Hounslow - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
I am very happy with the practice,Doctors, health profetionals,Farmacist,receptionists and admin team ,all the staff. I really feel I am in a safe hands and getting excellent service from all. Thank you all .
Visited September 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Great Service.
Rated 5 stars out of 5
by Francesca Kray - Posted on 17 August 2023
I have nothing but praise for this Practise. The Staff are very helpful and friendly. I would highly recommend this Practise to anyone thinking of joining. I am full of praise for what they do here.
Visited August 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Most helpful & friendly
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2023
Staff understanding is great. Speed to get me to roots of problems is fantastic. To reach medic advise is very good. Warm welcome at reception is best.
Visited August 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
She was really kind, and friendly. Excellent service. She explained everything well, and gave us a date for the next appointment.
Visited July 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Very Caring GP
Rated 5 stars out of 5
by Alexander Fernandes - Posted on 01 July 2023
GP was very efficient with my treatment and medication requirements. He continually shows care and consideration. Thank you for being so caring. It is much appreciated.
Visited July 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Sympathetic receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2023
The receptionist I spoke to went above and beyond to get me an urgent telephone call with a doctor (that wasn't in 2 weeks time). She remained calm and listened as I cried down the phone and found it in her own personal kindness to go out of her way to help get me a phone appointment. I must admit not all phone calls are with the friendliest of receptionists, and some make your life miserable, but this one today reminded me there are enough kind people out there. I hope the universe repays her with kindness.
Visited June 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Phones Taken Off The Hook
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
If you need to call the practice then forget it! They never answer and when you reach the front of the phone queue, the phone line drops. I’ve called the surgery while I was in reception and no one has picked up even though no receptionist was on the phone. If you are old or invalid and cannot get to the surgery to deal with matters in person than don’t bother registering here.
Visited April 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Gareth Browne - Posted on 03 April 2023
I've been a patient with this surgery for a couple of years now but it's only been this last year that I've needed them regularly. Every time I've received advice or treatment they've been brilliant, professional and caring also they're receptionist's are polite too. The only small negative I would mention is getting through on the phone is hard work but I think that's due to the amount of patients they have on their books because they are a very very competent practice.
Visited April 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Contracting HMC
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
I was very disappointed to wait 63 minutes for my phone call to be answered. But the person I spoke to was very helpful in confirming my repeat prescription had been issued. It is a shame when repeat prescriptions are requested by email that no acknowledgement of receipt nor confirmation that it has been processed is sent back by email, leaving patients anxious and having to endure long phone delays unnecessarily.
Visited April 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Sonia - Posted on 30 March 2023
HMC health Hounslow. has been my Doctor’s for many years, I have always found them to be highly professional and knowledgeable. They are very supportive and includes me in all discussions for the treatments available to me. All staff at the surgery are extremely helpful, especially the manager. I Highly recommend HMC Health Hounslow.
Visited July 2022
The Practice Heart of Hounslow has not yet replied.