The Practice Albert Road
Kennard Street Health Centre, 76 Albert Road, London, Greater London, E16 2DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional
Rated 1 star out of 5
by Yvonne Day - Posted on 16 February 2024
I rang for an appointment at the surgery. I was told there wasn’t any and should ring back Monday. I asked to speak to a doctor as I am diabetic. The man hung up on me. I rang back to say his behaviour was very rude and asked for his name. He hung up again. This is unacceptable behaviour which should be dealt with.
Visited February 2024
The Practice Albert Road has not yet replied.
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Review titled disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
You can never get an appointment, iv been ringing up everyday at 8am for months to get one they are always all gone, yet I changed to a different surgery on the 2nd and iv already been given an appointment for the 8th, you need to change the way you do appointments it's disgusting, the last appointment i got for my daughter I had to ring 111 to book it because the surgery would not give me one for a skin infection which can be serious if left, I understood doing this when we had covid but everywhere else is back to normal except here it's disgraceful
Visited January 2024
The Practice Albert Road has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Erum Ailia - Posted on 03 August 2023
Absolutely everything is so difficult when dealing with this surgery, from getting appointments, fit notes, medications and even callbacks! Everytime I become aware I need to deal with them I get anxious and frustrated because so many things go wrong repeatedly. Even some of the GPs are difficult to deal with and I dread having to call them. Getting an appointment is already difficult because you first have to be able to get connected at 8am on the dot otherwise so the phone just disconnects when the line is busy to finally getting through after waiting for a long time to then be told call to back tomorrow as they have no appointments left! I spoke to a GP on Monday for a prescription already given to me by my private GP but because I'm out of work, I cannot afford to keep paying extortionate fees. I provided all information on Monday and have still not heard back despite chasing with the admin team. I am suffering with these symptoms which is very upsetting because I cannot do anything except wait. All they need to do is prescribe the medication as I'd already sent the private prescription to the GP and had a further consultation with him. What's taking so long? Why not update us?
Visited August 2023
Review titled The Practice Albert Road
Replied on 09 October 2024
Dear Erum, First and foremost, we sincerely apologise for the delay in responding to your concerns and for any additional frustration this may have caused. We deeply regret that your experience with our surgery has not met the standard of care and communication you deserve. We understand how challenging it can be to deal with the ongoing difficulties of securing appointments, following up on prescriptions, and the anxiety that comes with not receiving timely updates. Your health and well-being are our priority, and we are truly sorry for the stress and inconvenience this has caused you. Regarding your prescription, we understand the urgency of the situation and we hope this was resolved. We are reviewing our internal processes to prevent similar issues from happening in the future. We truly appreciate your patience, and we are committed to improving your experience with us moving forward. Please don’t hesitate to reach out to us if you have any further concerns—we are here to assist you. Kind regards, Balajeevani Sinnathurai Practice Manager
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Review titled Unprofessional
Rated 1 star out of 5
by Iveta Mihova - Posted on 10 July 2023
I called the surgery today (10.07.2023) to get an update for my maternity exemption certificate.I left the form on 22.06.2023 at the reception at Pontoon Dock. I have been advised that they don't have any notes about posting the form in my account and I have to contact NHS, no attempt for this form to be located was made.After I confirmed with NHS that nothing has been posted on my behalf I called them again. Since I requested to speak with the practice manager this time they actually looked for this form (it took them 3 minutes to find it so it was probably just left on someone's desk).Received an apology and I have been assured will be posted this time.Only time will show
Visited July 2023
Review titled The Practice Albert Road
Replied on 11 July 2023
Good morning, thank you for taking the time to leave this feedback. I do apologise that your exemption certificate was not handled in the correct way. When an exemption certificate is completed we need to add this into the patient's record with the date that it was posted. I do apologise this was not done. Going forward I will be discussing this with the admin team to make sure this has been done when dealing with an exemption certificate. Once again I do apologise for this inconvenience I will make sure this does not happen in the future. Kind regards Alfie Sleap Practice Manager - E16 Health Albert Road and Pontoon Dock
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Review titled Ridiculous service
Rated 1 star out of 5
by Iveta Mihova - Posted on 16 May 2023
I called the practice to book an appointment for my annual astma review since they refused to prescribe an inhaler for me and I have been told that I have to purchase peak flow test so they can complete the check.On the question why I have to pay for equipment that they have to provide I have been told that if I don't provide the equipment they cannot do the annual review and I will not have my medications prescribed. I am speachless. This surgery is getting more and more ridiculous every day.
Visited May 2023
Review titled The Practice Albert Road
Replied on 15 June 2023
Dear Patient, I would firstly like to apologise for the experience you have recently had with the Practice. Reviews of medication is very important to make sure our patients are on the correct medication and if we may need to change dosage/ pump. I do apologise that it was not clearly explained to you that if you have a peak flow at home yourself you can bring this along to the Practice. At the Practice, since COVID the NHS advised the Practice to not use multi use inhalers anymore and that patients will need to collect prescriptions from the pharmacy. Again i do apologise if this has been an inconvenience to you. We hope to change this in the near future with the Practice providing peak flows for the patients. If you wish to discuss this further, please do not hesitate to contact the Practice on 0208 104 2222 and ask to speak to myself. Kind regards, Alfie Sleap Practice Manager
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Review titled Disgusting practice
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
My son who is 5 yrs old and unwell. I called over 100 times and it was constantly busy, when I actually got through an hour later, I was caller over30 so I had to request a call back. I was still waiting 5hrs later. I also done an dr:iqAfter 5 hrs I called the surgery. I managed to speak to a receptionist who was from pontoon Dock and not Albert Road and was very unhelpful and didn’t care. I’m Really bad service.
Visited May 2023
Review titled The Practice Albert Road
Replied on 16 June 2023
Dear patient, Thank you for taking the time to leave feedback for the Practice. I do apologise for the recent issues you have had with getting through on the phones. As Albert road and Pontoon Dock are one Practice the phone lines sometimes other flow to each site to support with the demand of calls that the Practice is receiving. I would like to look into this further for you but unable to see your details. If you would like to discuss this further please do not hesitate to contact the Practice on 0208 104 2222 and ask to speak to myself. Kind regards Alfie Sleap Practice Manager E16 Health Albert road and Pontoon Dock