The Phoenix Practice - Ratings and reviews
Reviews
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2024
Been registered at this surgery most of my life and service has gone down drastically in the past two years. The doctors for the most part have been caring and helpful, but that’s only if you can get through to them. Many of the receptionists have no idea what they are doing, particularly some of the younger ones that have joined more recently. I have had forms lost, and been refused appointments after calling multiple days in a row as soon as the surgery opens. If you fill in an e-consultation they will call you back hours later to tell you there’s no more appointments and to call 111. A family member called to discuss this and found out they had lied to me about the next available appointment being in two weeks when one was available in six days. Very disappointing as my family have been with this practice for many years, and I am now stuck with this awful service as many other GPs refuse to prescribe my medications due to differing rules.
Visited April 2024
The Phoenix Practice has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Jan - Posted on 25 March 2024
Why is it so difficult to see a Doctor. Tried phoning for an appointment and get told to phone morning or afternoon. I have tried on numerous occasions and there is a lot of people already waiting in the queue. I ring spot on the time the phone lines open, loads of people are already waiting. Yet every time I go in there the waiting room is empty. Such a shame it has gone down hill.
Visited March 2024
The Phoenix Practice has not yet replied.
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Alexa - Posted on 09 October 2023
I called the reception for a sick note as I had stomach bug and was really awful for me. I needed for my university and the receptionist said i need to pay £25 and will be ready in 3 weeks. I am womdering how your sicknotes policy works as other people that i know got one on the same day for however and whatever they needed to? As soon as she heard i am mot working, her attitude became more rude, she asked me to pop in ( with diareea and voma) to fill up a request. Seriously????!!!!! And with a baby i had to take care of home. I don t know who she is, but all my respect for the other receptionists who really are helpful, prompt ( the young receptionists) and nice. But this one is extremely rude, such a shame for such a person the entire surgery have to get bad reviews. I got a private sick note from a private doctor who was able to understand and provide it in no time. Such a shame we contribute to healthcare system but have to go privately in order to solve our issues.
Visited October 2023
The Phoenix Practice has not yet replied.
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Review titled Impossible to see a doctor.
Rated 2 stars out of 5
by Ka Kee Yim - Posted on 26 February 2024
At beginning of August 2003y, my back was very itchy, so I rang Phoenix Practice up at 9.40 am, the nurse said brooking is full, asked me to call back next day. So I did, the receptionist asked me to go to pharmacy to get medication suggested by the pharmacy. The pharmacy gave me the Hydrocortisone cream 1%to apply, there was no effects for 14 days application. I rang the surgery again, the receptionist asked me to wait for the doctor's phone call. When a doctor called me back, he just asked me went to the pharmacy to get two 100g menthol 5%in Agueous creams but he did not even asked me what was the cause! Now it is more than six months, my back was still itching, the skin becomes very rough. I know that is why the E & I department of the hospital so busy. People can not see their doctors in surgeries, so they got no choice, but only go to the E & I.
Visited August 2023
The Phoenix Practice has not yet replied.
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Review titled Dissappointing
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2023
I called the GP for advice on my elderly father’s deteriorating health. One of the Dr eventually called back, however, the Dr was rude, impatient, lacking in empathy and compassion. Dr wasn’t helpful at all. I would have complained to the Practice Manager about this incident, however, the Practice Manager doesn’t acknowledge patient’s feedback or complaints by letter or Email even though it’s in the job description. Most of the staff members at this GP surgery are polite, efficient, hardworking and professional. However, I have come across a couple of staff who have been rude and unprofessional but even if you make a feedback or complaint it is hardly ever acknowledged or investigated, thus tarnishing the GP Surgery’s reputation, hence, the many negative reviews written about the practice.
Visited February 2023
Review titled The Phoenix Practice
Replied on 14 February 2023
We are sorry to learn about your recent experience about our services. As you are aware we have no control over anonymous feedback posted and normally do not respond to such feedback. There is a complaints process available to patients to provide feedback about their experience of our services and would direct you to either doing so by writing into the practice, visiting the practice in person or via our website. Regret that anonymous feedback will not be responded to
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Review titled Huge disappointment.
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
More than 2 weeks ago I sent email asking to join my husband to the practice without proof of address, I was told he doesn’t need as we are married, all I need is copy of our marriage certificate and copy of his passport, I did mention that we got married only religiose marriage in Israel and not managed to fix his papers yet. I sent the documents and was told its not good enough, I asked to accept him as oversea emergency (I know its ok to do it, its even written on the practice website) I was told it’s not possible and everyone are the same … I was asked for proof of address which I did say at my 1st email that he doesn’t have it. Only after I sent proofs that it is by law to accept oversea visitor on emergency I got registration form, I sent back the registration form and never got a reply. I emailed and were bagging to the practice to see him as he needed to get pills that he is getting in Israel on regular base, I only needed prescription – never got any reply, I felt that I’m standing in front of wall, not a human being, more then 13 emails of begging – no comment. My husband is taking pills which known as medicine that he should not just stop taking. I ended up without the pill, 2 night my husband had panic attack, couldn’t sleep, crying … no help. 111 suggested me to take him to emergency but the waiting time there was far 2 long. If I knew 2 weeks ago that I won’t, get any help from the practice I would have get it deliver to me from Israel, but I didn’t believe I will be treated like that. I can’t even think how people can be without even a bit of mercy, I do not wish to anyone to feel or to go through what my husband and I did.
Visited September 2022
The Phoenix Practice has not yet replied.
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Review titled Paediatric assessment for an EHCP
by Reptar - Posted on 14 July 2022
I took my son to a paediatric assessment for his EHCP assessment. On the letter we received it said that only one parent and the child could attend , due to covid regulations. When I arrived the Paediatrician asked me about the issues we had been experiencing with our son, in regard to the EHCP referral. My son is 7 years old so I explained that I wasn't comfortable talking about him when he was there as he could understand everything I was saying, (I was concerned for my son's self-esteem and mental well being considering the nature of what I had to say). The paediatrician said that on this circumstance children were usually asked to sit in the corridor and the nurse would keep an eye on them. We managed to convince my son to do this - although I was uncomfortable about how it would make him feel. ( It turns out that the nurse was actually in a room with the door open and my son was sat outside on his own). I have no problem with the Dr. But I am astounded and shocked that this can be normal practice for the centre we were at. I did say that if I had know this would be the case then I would have insisted on bringing my husband so one of us could be with my son. I wasn't concerned for my son's safety but for his well being. We were there for an assessment of my son's needs, as I'm sure many people go to this centre for similar reasons. I find it particularly surprising that given the potential needs that children attending may have, that they find it appropriate to sit them in a corridor whilst they are talked about in another room. Many children would find this situation uncomfortable, but even more so children with additional needs like my son?! Please, please can this practice be reviewed for future patients, covid cannot be used as an excuse for this inappropriate treatment, surely a nurse siting with him and playing would be far more sensible in my opinion or at least allowing an extra adult to attend the appointment!
Visited June 2022
Provided by Care opinion
The Phoenix Practice has not yet replied.
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Review titled Unhelpful receptionist
Rated 1 star out of 5
by Gianna alexa - Posted on 20 June 2022
I ve been to complete some forms for my newborn as she needs to be seen as soon as possible. I wanted to do the registration there and then quick, but she turned me down i need to go home and do it online. Ok, no problem! I went on their website and there is No accesible forms to complete, just some downloadable ones which i can not fill in! I emailed them and they saying they won t give me any forms! I have to mention, there was someone when i went in who completed the forms there and then. I am happy to do them online as long as I have accesible format! Outrageous service!
Visited June 2022
Review titled The Phoenix Practice
Replied on 15 July 2022
Dear Gianna, Thank you for your valuable feedback. I would like to inform you that you need to download the forms yourself and then you could either fill them out yourself at home or bring them into the practice and fill them out. Your understanding of filling them 'Online' is incorrect, in that, you cannot fill in the form straight onto The Phoenix Practice Website. Please do not hesitate to contact the practice should you require any further assistance. Kind regards Lhahir Ismail Practice Manager