The Park Surgery - Ratings and reviews
Reviews
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Review titled Horrific practice
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Drs are incompetent, they cannot work with other NHS services and are unaware of what other services in the NHS provide. Well known joke of a surgery. Nurses and reception staff are great but god help you if you are unlucky enough to get a Dr. 13-14 times I’ve been with the same issue, told to try an NHS service by the Drs twice now, a service that has twice said they don’t / can’t with help and the Drs need to sort it out. Referral to specialist wasn’t made after being told it would be, took 3 weeks and yet another appointment with a lovely nurse who actually looked at the issue and made the referral. This Drs is grossly incompetent on a significant amount of levels.
Visited May 2023
Review titled The Park Surgery
Replied on 04 May 2023
We are very concerned to read your comments and would like to investigate further under our complaints procedure. Please could you contact the practice so we can investigate this matter? We appreciate your help.
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Review titled Great appointment system
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
The new system of submitting a request online is brilliant. You submit information about your problem securely online and receive a message back with appointment times to choose from if it’s not an issue that needs to be dealt with immediately or same day appointments for issues that do need to be dealt with quickly and it is all so efficient. No battle of trying to get through on the phone at 8am to find out there’s no appointments left! Under this new system, I have received telephone appointments the same day where needed and also had face to face appointments the same day where needed too, meaning problems are treated quickly. I’ve also had the option of choosing appointments for non- urgent problems at a time convenient to me. I have been able to speak to my preferred GP each time and, for the same, non urgent problems, it’s meant that the care I’ve had is consistent and the GP is familiar with me. Every member of surgery staff I’ve dealt with have been professional, supportive and helpful and I would highly recommend this surgery.
Visited March 2023
The Park Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Matthew Rogers - Posted on 28 February 2023
Where do I start! They do not want patients, put as many hurdles in the way as they can. Don’t try to phone, they hate them, never pick up. The online form is terrible. They have not decided to refuse Ventolin inhalers on repeat prescriptions! After 25 years I’ll have to buy them online. Shocking practice, it just gets worse and worse.
Visited February 2023
The Park Surgery has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
I work an hour away so I am on the road when you have to call the surgery to book an appt, so it is inevitable that one is going to lose signal and have to keep calling back, however in general there are extremely long wait times on the phone and then all appts are gone. I had a appt with a physician who after call said she would arrange an appt with a doctor as the advise passed on by my own doctor was not acceptable. I received a iron infusion a while a go due to my body not absorbing iron and advised by consultant I would probably need another one in the future. Blood test last Nov showed very low levels of ferritin (though I was not advised till recent appt with physician) identifying I would need an infusion (if my file had been read) I receive a prescription for iron tablets. The Physician advised as my haemoglobin was ok maybe I didn't need an infusion, I advised her that it was ok last time, she checked and said oh yes. I ask to go back on HRT and advise passed on from my doctor was no, you can go on an anti depressants !! just wow. I receive a text for telephone appt, I call and wait forever to advise the receptionist I was to have a face to face, you can't was the response, you have to be triaged first, I have I responded. I asked for the doctor to be emailed to advise as told by the physician, chased twice. Still nothing, my telephone appt is next week. Had an appt on the 10th for B12 told by receptionist I was a no show, I showed her my text showing the time of appt and she said, you were a no show. I said my appt is in 10 mins, no it was changed, I was not aware, no apology just blamed the nurse. I have been at this surgery since it was opened. Absolutely appalling service, the staff need customer service training and should remember that patients maybe in a vulnerable place and kindness and manners go a long way. I sent an email last year to the practice manager, no response. I asked that the practice manage call me last year, nothing, I asked to speak to her or an email address recently so I could let her know how I had been treated. You will have to make a complaint came the reply. So seeing the responses on here to say we are sorry, if you could contact the practice manager is laughable. I have even written to the Partners and still no response.. I appreciate that you are all under enormous amount of pressure, however there are things that you can do to make it better for your patients and your staff.
Visited February 2023
Review titled The Park Surgery
Replied on 01 March 2023
We are sorry to read your comments. We appreciate you have stated that your have tried to contact the Practice Manager previously but as your comments are anonymous we are unable to investigate the specific concerns you raise. We would be grateful if you could contact either the Practice Manager or Reception Manager so we can investigate and respond to your comments. We are unsure what has happened previously but if you contact us we will get back to you.
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Review titled Terrible
Rated 1 star out of 5
by Mike - Posted on 22 February 2023
They decided to have staff training all at once and would not answer the phone to anyone. Witch meant loads of people didn't get their meds and some of these people really needed them. They are very very rude when you try speak to them. If I'm honest I'm going to move doctors as these lot have no time or care for there patients
Visited January 2023
Review titled The Park Surgery
Replied on 23 February 2023
We are sorry to read your review. If you could contact the Practice Manager so that we can investigate your comments it would be appreciated.
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Review titled Let down by practice
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2023
Husband attended with chest infection. Found AF and told to make his way to hospital. In December AF flared up again and taken by ambulance to hospital. Have tried to see GP to find out more about condition but still have not managed to arrange. I contacted them myself for a back problem and told to go to A&E without seeing a doctor and ask for a MRI scan. Did as instructed and told the advice I had been given was inappropriate. Tried to speak to surgery again to request a referral for the scan or to a neurologist but got cut off twice. Have since arranged this privately but what will happen if investigations are needed as I don't have insurance.
Visited November 2022
Review titled The Park Surgery
Replied on 11 January 2023
We are happy to investigate the concerns you raise and provide further explanation. Please contact the surgery and provide your personal details if you would like us to look into these issues for you.
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Review titled Blood test
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2022
I had my bloods taken at park surgery, I was very nervous as you can imagine. I had never been to this surgery before and I certainly would never go back! The lady who took my bloods had an awful attitude, she was sassy and spoke down on me. She used mean sarcasm when I explained I didn’t know where to sit in the waiting room for my blood test! My mum takes bloods in the hospital and is always kind to her patients by reassuring them whether they are nervous or not. And I understand that it has to be a quick process but my gosh she wanted me in and out as soon as possible, no smile and no politeness whatsoever!
Visited November 2022
Review titled The Park Surgery
Replied on 14 November 2022
We are sorry to read your review. If you would contact the Practice Manager so that we can investigate your comments it would be greatly appreciated.
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Review titled No Care provided by GP
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
>1hr waiting times on phone calls, yet no appointments available. I have been requesting my hrt medicine to be made available to be ordered from nhs app since a year, no actions by surgery. Phone calls go unanswered, emails never get any reply Worst experience ever with a surgery in uk
Visited October 2022
Review titled The Park Surgery
Replied on 19 October 2022
We are sorry to read your comment. Could you please contact the Practice Manager so that this can be investigated?
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Review titled Shocking
Rated 1 star out of 5
by BHarps - Posted on 15 August 2022
Contacted the practice in regards to a direct family member about a difficult situation. Looking for advice on how to approach the subject. I left my contact information and was told I would receive a call later on that day. No call received but a text message from the doctor was sent addressed to myself but sent to the family members number! Obviously being a sensitive subject this did not go down well. I then rang the surgery again to raise the issue but was fobbed off with patient confidentiality which was irrelevant to the subject. The relationship is now strained and I am no further in helping my family member
Visited June 2022
Review titled The Park Surgery
Replied on 16 August 2022
We are very sorry to read your comment. Please could you contact the Practice Manager at the surgery so that this issue can be investigated. Thank you in advance.