The Panton Practice - Ratings and reviews
Reviews
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Review titled Caring and great doctors surgery
Rated 5 stars out of 5
by Christina - Posted on 25 April 2024
I was recently seen and I had a great experience. I was treated with respect and was made to feel welcome and valued. I had a very positive experience!
Visited April 2024
The Panton Practice has not yet replied.
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Review titled Great ptactice
Rated 5 stars out of 5
by Kris - Posted on 23 March 2024
Excellent patient service, Dr was listening to my health issue and was giving very good advice on my problem. I would Highly recommend to my friends and family.
Visited March 2024
The Panton Practice has not yet replied.
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Review titled Superlative practice of medicine
Rated 5 stars out of 5
by Long John Silver - Posted on 08 January 2024
Subsequent to econsults, received expeditious response, and appointments made to see doctor within a day or two. Doctors were courteous friendly and very professional and thorough. A most reassuring experience
Visited January 2024
The Panton Practice has not yet replied.
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Review titled Make getting a prescription as hard as possible
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
The human element is being phased out from this practice. Doctors don't want to see patients, they make it as awkward and convoluted as possible just to get a prescription even for a chronic condition. The staff won't give ground on this or cut people any slack. I don't see the point in a practice like this even existing anymore. They don't treat people like people. We're not machines hooked up to AI yet but this is how we are treated now.
Visited January 2024
The Panton Practice has not yet replied.
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Review titled The worst practice
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
Impossible to get an appointment, after providing a lengthy e-consultation online I still got a text message asking the same question, and never hear from a doctor. The receptionists are also very abrupt and rude. If you ever manage to get an appointment to attend the surgery you wonder why the reception is so empty, you’ll see no one in waiting room, you wonder why?? I had no choice but changing my surgery. Since I’ve left Panton practice I’m so happy that I can speak to anyone on the phone and make an appointment. In my opinion Panton practice should be shut down.
Visited November 2023
The Panton Practice has not yet replied.
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Review titled First class experience.
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
The appointment was arranged with a Nurse Practitioner and it was done within 4 hours of my initial e-enquiry. She was welcoming, she listened carefully, gave clear advice and great reassurance. Super service.
Visited August 2023
Review titled The Panton Practice
Replied on 14 August 2023
Dear Patient Thank you for your comments and feedback. We are glad to hear that your experience with the practice was positive and that your outcome was managed in an effective manner. I will pass your comments to our nurse practitioner team. Kind Regards Jo Legrave Practice Manager
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Review titled Poor service and unable to get appointments
Rated 1 star out of 5
by Kevin Craine - Posted on 25 August 2023
The Panton practice has been deteriorating over the last few years. It’s impossible to get an appointment you can never speak to anyone. Only option is to complete an online triage form. I then received an sms to make an appointment and was advised next available appointment 4 weeks. I’m absolutely disgusted with the way the practice does not want to see patients anyone. I’m currently awaiting investigations at Bournemouth Hospital next appoint there is 9 months to have heart tests. The NHS is failing all patients and people are going undiagnosed as a result. The Panton Practice has a duty of care to its patients and it’s failing in this
Visited August 2023
Review titled The Panton Practice
Replied on 29 August 2023
Dear Mr Craine Thank you for your feedback, we had discussed the elements of your comments on the telephone on Thursday 24th August. I believed at that point I gave you an explanation and offered an appointment slightly earlier than the one with the specific GP you requested. Also on that call I was unable to answer the questions around the long wait for the NHS hospital appointment. I had passed all your comments you mentioned in your telephone call to Dr Graham. If you feel you wish to discuss your matter in more depth, please do write to us and we will investigate further, or as you remarked in our conversation you were going to write to the Dorset ICB. Kind Regards Jo Legrave Practice Manager
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Review titled Great Practice & Very quick responding time
Rated 5 stars out of 5
by Camila - Posted on 18 July 2023
I use the practice for my whole family - they respond very quickly I’d it’s emergency, they point us to right directions, they are up to date with our records always and keep reminding us if need to do asthma reviews etc. My children were always diagnosed correctly and prescribed proper medication as well as refer to specialists if necessary, as well as us adults. I wasn’t keen on eConsult for the first time suggested to use, but it works really well and always getting responses ! I am also big fan of cancelling appointments if they are no longer needed and really don’t understand how the others can not follow this rule!? The practice has a schedule of how many appointments and bourse were wasted by the other patients not letting them know they won’t be present and no wonder that lots of patients complain about waiting time as they are probably also one of those who don’t bother to call to cancel! Grrr! Anyway, the practice in general is a great place to be part of and I am very lucky being in the area for nearly 15years and having chance to rely on them when needed! Thank you so much for many years of excellent services for my whole family! Keep up great work as this is highly appreciated!
Visited July 2023
Review titled The Panton Practice
Replied on 20 July 2023
Dear Camila Thank you for your feedback, it is very much appreciated and valued. I will pass on your comments to all the team. Kind Regards Jo Legrave Practice Manager
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Review titled E consultation
Rated 2 stars out of 5
by Anonymous - Posted on 30 June 2023
I needed an appointment for my autistic adult son , the e consultation is difficult and time consuming it is assumed you have a smart phone, I dont ,I used my pad to take a pic. And put the link it into a browser , because I didnt do it on the same day the link wouldnt work, the text couldnt be replied to , so I had to visit again to find out what to do.
Visited June 2023
The Panton Practice has not yet replied.
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Review titled Excellent response to request for treatment.
Rated 5 stars out of 5
by C Kewley - Posted on 06 June 2023
After completion of e consult and being advised to phone surgery I received a text within 25 minutes to phone for an appointment. I was seen early in the afternoon and prescription provided promptly. All the staff are very friendly and efficient.
Visited June 2023
Review titled The Panton Practice
Replied on 08 June 2023
Dear C Kewley We thank you for your feedback following your recent contact with the practice. We do aspire to provide an efficient e-consultation service and it is good to see patients are promptly responded to and if required seen in a suitable timeframe. I will pass on your comments to our staff in relation to the friendliness and efficiency. Kind Regards Jo Legrave Practice Manager