The Pall Mall Surgery - Ratings and reviews
Reviews
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Review titled Used to be a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 April 2024
This use to be a fantastic practice with kind , caring emphatic doctors , the only practitioner I have seen recently that has a bedside manner was a fantastic nurse practicioner who listened to my teenager daughter and acted on her concerns accordingly , my own experience within the practice has resulted in me no longer seeking care and hoping for the best as previous Econsults have resulted in appointments weeks after the issue arises and a+e attendance or telephone consultations where it’s rushed and at times difficult to explain what the issue is without actually showing someone . My daughter had a reoccurring issue which at times it was suggested she was lying about and that there was nothing wrong with her yet subsequently a referral to ENT proved otherwise how are people with no one to advocate for them suppose to get the correct care ? What happened to having a regular doctor? this practice has a revolving door of new faces and you are lucky to see the same dr twice how does this provide any continuity of care ? it’s no wonder you wait forever for an appointment when it’s still taking on patients yet what is fascinating is when you are lucky enough to finally get a face to face appointment you walk in and have a choice of seat as there is no one else in the waiting room . I have been a patient of this surgery many years and have often over them years praised the surgery for the exemplary service that it has provided to myself and family members however now i feel it has become an example of the failings within the NHS . It seems as some of the older doctors retired at this practice the standards it held itself to retired with them
Visited April 2024
The Pall Mall Surgery has not yet replied.
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Review titled E-consult is awful
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
The e-consult is an awful way to request an appointment. It definitely puts me off requesting an appointment. Last week I filled the form in and it said I needed urgent advice. On triage the following day, I was given an appointment for 12 days later. My symptoms have now worsened so I rang this morning to be told I have to fill the form in again! I refuse to go through all that again and will be looking for a new GP. There are multple other examples of times I would have liked to see a doctor but haven't due to that form. It's quicker to change GP surgery than to request a single appointment!
Visited April 2024
The Pall Mall Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Angela - Posted on 19 March 2024
Doctors and nurses very friendly due to all my health problems seen same day or next day there e constant is not the best but ok
Visited March 2024
The Pall Mall Surgery has not yet replied.
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Review titled Very difficult to get hold of
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2024
Got to the front of the phone queue and they hung up, had to call back and went right to the back of the queue, and the reception staff are very unhelpful when you go in so not sure if it’s policy to hang up on every few calls to keep the numbers down as they clearly don’t want you coming in.
Visited February 2024
The Pall Mall Surgery has not yet replied.
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Review titled Prompt response to e consult
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I was getting increasing joint pain for one year and felt I needed advice and a diagnosis. I listed my problems and treatments I had tried.Within24hrs I had a phone call offering me an appointment for assessment with a musculoskeletal practitioner the same afternoon. She was very welcoming and professional and listened to me. Her questions were relevant and non judgemental. I am a 79 yr old woman. She examined me thoroughly, but with care and sensitivity. She explained my diagnosis and treatment / exercise plan. We discussed options and I have an appointment to see her in 3 weeks. I felt relieved, grateful and optimistic
Visited December 2023
The Pall Mall Surgery has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by David J - Posted on 05 October 2023
I raised a non urgent request via the online form to request a consultation at the Pall Mall surgery at 8am in the morning and received a phone call just before 4pm the same day from the triage nurse asking if I was available for a 4:30pm appointment which luckily I was. The surgery waiting room was almost empty when I arrived at 4:30pm, very different to pre covid I might add and after I short wait I was seen by a very helpful and polite medical practitioner. Within minutes I was prescribed some medication so I’m very happy with the whole experience.
Visited October 2023
The Pall Mall Surgery has not yet replied.
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Review titled Good doctors, rubbish system.
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
The system seems designed to keep patients away from doctors. The booking system lists all the things a doctor won't see you for. Try to make an appointment with a nurse - none available. Visit the surgery and the waiting room is empty, go to the area waiting to see a nurse - busy. I gave up and consulted 111, they said you should see your GP. The staff are helpful but the system is worse than useless.
Visited August 2023
The Pall Mall Surgery has not yet replied.
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Review titled Very positive experience
Rated 5 stars out of 5
by Clare Lander - Posted on 01 July 2023
I saw one of the female Doctors with my daughter. The doctor was very friendly and explained everything we needed to know. The consultation was very patient led and we came out satisfied with our experience. Thank you
Visited June 2023
The Pall Mall Surgery has not yet replied.
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Review titled Amazing doctors
Rated 5 stars out of 5
by Emma Nash - Posted on 09 June 2023
You genuinely couldn’t ask for more from your doctors. From the care navigators to the doctors and nurses. Every time I go into the practice for me or for my children I am met with kind, caring and thorough professionals. Especially with the children I feel they are such a heart warming appointments. They make me and the kids feel so at ease and cover everything possible to make sure the children are getting what they need. I can’t believe some of the reviews that have been left for this practice. I would very happily recommend this GP to anyone with confidence.
Visited June 2023
The Pall Mall Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
I can't fault the supportive and friendly doctors. The knowledgeable nurses who are equally as friendly. The care navigators who worked so hard.
Visited June 2023
The Pall Mall Surgery has not yet replied.