The Old School Surgery
Doctors Surgery, Manor Road, Fishponds, Bristol, Avon, BS16 2JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor customer service
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2025
On the morning of the 19/06 i spoke with a gentleman who was rude over the phone, not listening to what I had to say, speaking over me and not helpful. After thanking the agent for the service they terminated the call abruptly. Poor for a NHS service provider.
Visited June 2025
Review titled The Old School Surgery
Replied on 24 June 2025
Dear patient Thanks for taking the time to give us a 4 star review. I'd like to take this opportunity to apologise for the experience you describe. All of our calls are recorded so we will use your call to identify any areas of training that may be required. Best wishes Tim Practice Experience Manager
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Review titled Excellent mental health care
Rated 5 stars out of 5
by Emma Norcott - Posted on 19 June 2025
Today I had my annual review with hw the mental health nurse. I had a huge mental break down after the changing of my medication around 5 years ago and she has been there every step of the way. I wouldn't of got through it without her. Kind, empathetic, caring, friendly, professional, proactive and really understands my needs. I truly believe I wouldn't be here today without her.
Visited June 2025
Review titled The Old School Surgery
Replied on 25 June 2025
Dear Emma Thanks so much for your very honest and open review. Its so great to hear how the MH team have helped you over the last 5 years. I've shared your comments with them, they are delighted that their intervention has helped you so much. Best wishes Tim Practice Experience Manager
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Review titled Blood test review
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2025
The nurse called me to explain the results of my recent blood tests. We discussed the meaning of my cholestrol and PSA values, and agreed the frequency of future tests. This was very helpful.
Visited June 2025
Review titled The Old School Surgery
Replied on 25 June 2025
Dear patient Thanks for such a great 5 star review! I'm really pleased that our nursing team were able to give you such clarity after your recent bloods were taken. I've shared your feedback with them. Best wishes Tim Practice Experience Manager
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Review titled kind, empathetic and compassionate
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2025
The mental health nurses at this practice have always been so great, in particular the nurse that has been handling my care. She is quick to offer help and support of different kinds and the regular checks in when starting medication is really appreciated. I feel as though she listened attentively to my own suggestions on what might help my condition. Our check in this morning was positive and I know I can reach out if needed. Lovely team as a whole
Visited June 2025
Review titled The Old School Surgery
Replied on 25 June 2025
Dear patient Thanks so much for your super review. Its so great to hear how the MH team have had such a positive impact on your health and wellbeing. I've shared your comments with them, they are delighted that they have been able to help you so much. Best wishes Tim Practice Experience Manager
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Review titled Amazing Practice
Rated 5 stars out of 5
by Charlotte M - Posted on 27 June 2025
Throughout my time at this practice I have been treated kindly and quickly by all members of the team. I find that the reception team go over and above to ensure you get an appointment ASAP, and the klinik form has very quick responses. I have found all the GPs kind in their manner, often checking in on other things in extra time at appointments; such as mental health, and being away from home (I am a University Student). I am due to move away from Bristol and join a new surgery, which I am apprehensive of as they will struggle to top the service at Old School Surgery! Thank you to the team for their efforts and the wider Pharmacy employees too.
Visited June 2025
The Old School Surgery has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Tom - Posted on 05 June 2025
Had an urgent situation with my elderly mother. An appointment was arranged for that afternoon. Really thorough check of my mums symptoms, bought something new light. A visit to the emergency unit at Southmead Hospital was arranged for us that afternoon. Brilliant service
Visited June 2025
Review titled The Old School Surgery
Replied on 24 June 2025
Dear Tom Thanks for such an amazing review. It's really pleasing to read that your Mum had such a great experience with us and that our care provided the onward referral to secondary care to help her get better. Best wishes Tim Practice Experience Manager
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Review titled Friendly, helpful practice
Rated 5 stars out of 5
by Helen Curtis - Posted on 30 June 2025
Came today for an appointment with one of the nurses. Was feeling slightly anxious but the nurse was lovely and helped me feel at ease. Carried out the procedure quickly and carefully.
Visited June 2025
The Old School Surgery has not yet replied.
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Review titled Patient care
Rated 5 stars out of 5
by Carolyn Dew - Posted on 20 June 2025
Wonderful patient care. I was very nervous as procedure has caused pain and discomfort previously but the Nurse was very caring, gentle, put me at ease.
Visited June 2025
Review titled The Old School Surgery
Replied on 24 June 2025
Dear Carolyn Thanks so much for writing such a lovely 5 star review. I've shared your feedback with the nurse you saw, she was really pleased that it went so well for you! Best wishes Tim Practice Experience Manager
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Review titled Nurse was lovely
Rated 4 stars out of 5
by Rachel - Posted on 29 May 2025
Saw the nurse for my smear test, she explained everything fully and also made me feel really at ease. These things can be quite invasive and she was so kind, I really appreciated it.
Visited May 2025
Review titled The Old School Surgery
Replied on 29 May 2025
Dear Rachel Thanks so much for writing such a lovely review. I've shared your feedback with the nurse who you saw, she was very glad that it went so well for you. Best wishes Tim Practice Experience Manager
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Review titled Amazing nurses!
Rated 5 stars out of 5
by Anyha-Maria Kerr - Posted on 28 May 2025
Had routine smear test with nurse A and a trainee. Due to school holidays had my children with me. Both nurse A and the trainee were extremely kind and friendly to both me and my children and the procedure itself was very good in that I barely felt a thing, (not always the case!). Thank you again nurse A and trainee colleague : )
Visited May 2025
Review titled The Old School Surgery
Replied on 29 May 2025
Dear Anyha-Maria Thanks so much for writing the nurses such a glowing review. I've shared your feedback with the 2 clinicians you saw, they were most pleased that you felt they were kind, friendly and gentle. Best wishes Tim Practice Experience Manager