The Old School Surgery
Doctors Surgery, Manor Road, Fishponds, Bristol, Avon, BS16 2JDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Old School Surgery.
Reviews
-
Review titled The Old School Surgery Staff are Amazing!!
Rated 5 stars out of 5
by Ken May - Posted on 18 March 2025
I visited my surgery this week, I had a blood test. I am petrified of needles!! I was fortunate to meet a nurse who took my blood, she was unbelievable! I didn't even know she took my blood, it was absolutely painless. She kept me chatting during the procedure. I also met the receptionist (I'm afraid I didn't catch her name) she was talking to an elderly Gentleman. Her tone and conversation was so refreshing to listen to. I felt compelled to tell her my observation. This lady is also an amazing member of staff who is a credit to this surgery. Treat them well, they work very hard!!
Visited March 2025
The Old School Surgery has not yet replied.
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2025
I have just been in for a routine check up with a practice nurse. She made me so comfortable and made sure I was well informed about what was happening. She also offered so great advice on another concern I had. What a fantastic member of the surgery's team.
Visited March 2025
Review titled The Old School Surgery
Replied on 11 March 2025
Dear patient Thank you so much for taking the time to give us such a great review. I'll share your experience with the nursing team, they'll be really pleased to read how fantastic you thought they were! Best wishes Tim Practice Experience Manager
-
Review titled Unfriendly and Unprofessional
Rated 2 stars out of 5
by Taylor - Posted on 05 March 2025
A GP did not follow hygiene procedure and put unwashed finger into baby's mouth without permission and second GP was unhelpful and abrupt.
Visited March 2025
Review titled The Old School Surgery
Replied on 06 March 2025
Dear Taylor Thanks for taking the time to write a review. We would really like to understand more about your experience, and be able to talk to you. I'd like to invite you to share your contact details via general.oldschool@nhs.net Best wishes Tim Practice Experience Manager
-
Review titled So impressed!
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2025
Using the online system was a complete breeze today. I had a response within 30 minutes and was seen later this morning. I could not be more impressed with the whole experience and would like to thank everyone for helping me so quickly.
Visited March 2025
Review titled The Old School Surgery
Replied on 05 March 2025
Dear Patient Thank you so much for taking the time to give us a 5 star review. It's really pleasing to read that you found our online access portal 'Klinik' so easy to use, and that we were able to help you so quickly. I will share your thoughts with the team here. I know they will all be very pleased to hear how impressed you've been. Best wishes Tim Practice Experience Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Pat Watt - Posted on 28 February 2025
Dr was very thorough in her examination & didn't rush me. I felt calm and listened to and well informed as she has referred me for further procedures.
Visited February 2025
Review titled The Old School Surgery
Replied on 03 March 2025
Dear Pat Thanks for taking the time to give us a 5 star review! I have shared your kind words with the Doctor who looked after you. Best wishes Tim Practice Experience Manager
-
Review titled Lovely experience at the uwe health centre
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2025
The nurse who was giving me some vaccines for an upcoming travel was an absolute angel, best experience at the uwe health centre so far x
Visited February 2025
Review titled The Old School Surgery
Replied on 26 February 2025
Dear patient Thanks so much for taking the time to give us a review. An angelic experience! - that's a first for us and one that I have already shared with the team ;-) Best wishes Tim Practice Experience Manager
-
Review titled Great pratice and lovely staff
Rated 5 stars out of 5
by maddii walton - Posted on 26 February 2025
was seen nice and quickly, and the nurses were so lovely and calming as I'd said i was a little bit nervous!
Visited February 2025
Review titled The Old School Surgery
Replied on 26 February 2025
Dear Maddii Thank you so much for taking the time to give us a 5 star review. I have shared your lovely comments with the Nursing team who saw you today. They really appreciated your kind words and were pleased that they were able to make you feel at ease. Kind regards Tim Practice Experience Manager
-
Review titled Lovely team
Rated 5 stars out of 5
by Benjamin Jobbins - Posted on 19 December 2024
This morning I submitted a request in regard to severe migraines I’m experiencing. I was called within thirty minutes, seen in the clinic within the hour and medication prescribes. I’ve always been seen promptly when needed and received the care I needed. Every member of the team I’ve met have always been incredibly kind and helpful.
Visited December 2024
Review titled The Old School Surgery
Replied on 17 February 2025
Dear Benjamin Thanks for taking the time to write a review. I've shared your positive comments with the team here. Great reviews of the services we offer always give the clinicians and support staff a boost. Best wishes Tim Practice Experience Manager
-
Review titled Great practice with a 'can do' approach.
Rated 5 stars out of 5
by Helen S - Posted on 01 November 2024
I needed to request an appointment at short notice for something urgent and found the team determined to solve the problem. Even though the staff are under a great deal of pressure, all those I encountered were polite, patient and prepared to listen in order to get the best outcome. Completing a request on Klinik is initially stressful, but the system works well. I thoroughly recommend this practice. Thank you to all who work there.
Visited November 2024
Review titled The Old School Surgery
Replied on 17 February 2025
Dear Helen Thanks so much for taking the time to give us a 5 star review. Your recognition of how busy the team are, and your comments about our online access 'Klinik' have not gone un-noticed. I will pass them onto the team. Best wishes Tim Practice Experience Manager
-
Review titled Horrible emergency care
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2024
I was recently discharged from hospital with a very severe infection, my discharge notes which were also sent to my GP stated I needed a blood test in a weeks time to make sure my infection is going down. I was then sent a link to book a blood test and there were no options before the 10th of December I then called up because that isn't acceptable and I need to have a blood test and was told no. I understand that they are busy but if you have hospital documents telling you to get someone a blood test in a week then surely they should be able to do that not tell them to wait a month. Very very disappointing.
Visited November 2024
Review titled The Old School Surgery
Replied on 17 February 2025
Dear Patient Thanks for taking the time to write a review. I would like to apologise on behalf of the practice as it is normal for us to offer the required blood tests post hospital discharge. Even if the diary is showing that there a no appointments, we can create capacity in these circumstances. I have shared your feedback with the Team Leader responsible for this area to ensure that this is not repeated. Best wishes, Tim Practice Experience Manager