The Old School Surgery
Doctors Surgery, Manor Road, Fishponds, Bristol, Avon, BS16 2JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient COVID injection
Rated 5 stars out of 5
by Jan Wise - Posted on 05 April 2025
The system at the surgery was well organised and efficient. I was directed towards the volunteers giving out sticky labels with my name printed on it. I was then immediately directed into a Drs room. My name, DOB and address were checked and then the medical person gave me my injection and I left.
Visited March 2025
Review titled The Old School Surgery
Replied on 09 April 2025
Dear Jan Thank you for taking the time to give us your review. Simple eh! - We do pride ourselves on the patient experience at our vaccination clinics. We have a slick, tried and tested format and our staff love delivering them! Best wishes Tim Practice Experience Manager
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Review titled Unfriendly and Unprofessional
Rated 2 stars out of 5
by Taylor - Posted on 05 March 2025
A GP did not follow hygiene procedure and put unwashed finger into baby's mouth without permission and second GP was unhelpful and abrupt.
Visited March 2025
Review titled The Old School Surgery
Replied on 06 March 2025
Dear Taylor Thanks for taking the time to write a review. We would really like to understand more about your experience, and be able to talk to you. I'd like to invite you to share your contact details via general.oldschool@nhs.net Best wishes Tim Practice Experience Manager
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Review titled So impressed!
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2025
Using the online system was a complete breeze today. I had a response within 30 minutes and was seen later this morning. I could not be more impressed with the whole experience and would like to thank everyone for helping me so quickly.
Visited March 2025
Review titled The Old School Surgery
Replied on 05 March 2025
Dear Patient Thank you so much for taking the time to give us a 5 star review. It's really pleasing to read that you found our online access portal 'Klinik' so easy to use, and that we were able to help you so quickly. I will share your thoughts with the team here. I know they will all be very pleased to hear how impressed you've been. Best wishes Tim Practice Experience Manager
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Review titled Great response and follow up to mental health crisis
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2025
After some challenging life events I was struggling with mental health / stress and reached out for support. Proscribed appropriately for situational stress, also signposted to suitable therapies and was impressed by follow up phone calls to check in in following months. This really helped give me confidence in the level of care from Old School practitioners. These are the moments when intervention can mean most with mental health challenges. I felt supported and well advised at a difficult time.
Visited February 2025
Review titled The Old School Surgery
Replied on 22 April 2025
Dear patient Thank you so much for giving us a 5 Star review. Its very pleasing to read that you found our care so good, and that you felt so supported. I will share your review with the team, they always love to hear when patients have such great things to say! Best wishes Tim Practice Experience Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Pat Watt - Posted on 28 February 2025
Dr was very thorough in her examination & didn't rush me. I felt calm and listened to and well informed as she has referred me for further procedures.
Visited February 2025
Review titled The Old School Surgery
Replied on 03 March 2025
Dear Pat Thanks for taking the time to give us a 5 star review! I have shared your kind words with the Doctor who looked after you. Best wishes Tim Practice Experience Manager
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Review titled Lovely experience at the uwe health centre
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2025
The nurse who was giving me some vaccines for an upcoming travel was an absolute angel, best experience at the uwe health centre so far x
Visited February 2025
Review titled The Old School Surgery
Replied on 26 February 2025
Dear patient Thanks so much for taking the time to give us a review. An angelic experience! - that's a first for us and one that I have already shared with the team ;-) Best wishes Tim Practice Experience Manager
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Review titled Great pratice and lovely staff
Rated 5 stars out of 5
by maddii walton - Posted on 26 February 2025
was seen nice and quickly, and the nurses were so lovely and calming as I'd said i was a little bit nervous!
Visited February 2025
Review titled The Old School Surgery
Replied on 26 February 2025
Dear Maddii Thank you so much for taking the time to give us a 5 star review. I have shared your lovely comments with the Nursing team who saw you today. They really appreciated your kind words and were pleased that they were able to make you feel at ease. Kind regards Tim Practice Experience Manager
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2025
Appointment with the skin nurse! So sorry I can’t remember her name she was wonderful couldn’t do enough to help
Visited February 2025
Review titled The Old School Surgery
Replied on 25 March 2025
Dear patient Thank you for taking the time to give us such a great review. Wonderful indeed! - I will pass on your positive words to the nurse in question. She will be delighted to hear that you found her so helpful. Best wishes Tim Practice Experience Manager
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Review titled Lovely team
Rated 5 stars out of 5
by Benjamin Jobbins - Posted on 19 December 2024
This morning I submitted a request in regard to severe migraines I’m experiencing. I was called within thirty minutes, seen in the clinic within the hour and medication prescribes. I’ve always been seen promptly when needed and received the care I needed. Every member of the team I’ve met have always been incredibly kind and helpful.
Visited December 2024
Review titled The Old School Surgery
Replied on 17 February 2025
Dear Benjamin Thanks for taking the time to write a review. I've shared your positive comments with the team here. Great reviews of the services we offer always give the clinicians and support staff a boost. Best wishes Tim Practice Experience Manager
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Review titled Great practice with a 'can do' approach.
Rated 5 stars out of 5
by Helen S - Posted on 01 November 2024
I needed to request an appointment at short notice for something urgent and found the team determined to solve the problem. Even though the staff are under a great deal of pressure, all those I encountered were polite, patient and prepared to listen in order to get the best outcome. Completing a request on Klinik is initially stressful, but the system works well. I thoroughly recommend this practice. Thank you to all who work there.
Visited November 2024
Review titled The Old School Surgery
Replied on 17 February 2025
Dear Helen Thanks so much for taking the time to give us a 5 star review. Your recognition of how busy the team are, and your comments about our online access 'Klinik' have not gone un-noticed. I will pass them onto the team. Best wishes Tim Practice Experience Manager