The Northolme Practice - Ratings and reviews
Reviews
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Review titled Frustrating appointment system
Rated 3 stars out of 5
by Anonymous - Posted on 24 April 2023
Rang at the start of the day to get an appointment was on hold for over half an hour to be told to ring back at lunch there were no appointments left, rang back bang on 12 noon again on hold for over 30 minutes to be told again there was nothing they could do I needed to call back again tomorrow. The frustrating part was while I was on hold there was no up date to tell me was number I was so I wasn't even sure if I had been cut off. I normally I don't have an issue with getting an appointment but this is happening more and more and this hold system needs addressing.
Visited April 2023
The Northolme Practice has not yet replied.
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Review titled Terrible appointment booking system.
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2023
Appointment system is very troublesome. Trying to book an appointment means waiting on the phone for more than 30 minutes. No one who is ill should be subjected to this. When the lines open and you phone it means waiting a long time - being 36th in the queue. Spending 30mins+ on the phone is very difficult when ill. Pre booking an appointment (if you can get one) means waiting 10+ days for a phone call that is not received despite waiting all day on the appointment date. Not a missed call as phone records can show - no call was received. Consequently the appointment system is very disappointing and unsatisfactory. The secretaries make it almost impossible to see or talk to a doctor. This is not helpful at all especially if you suffer from depression as I do! The doctors are very good, helpful and understanding - when you can get through the defensive barrier of the receptionists. I am very thankful to my doctor in this surgery - its just a pity its such a difficult thing to get to see them.
Visited February 2023
Review titled The Northolme Practice
Replied on 23 February 2023
Dear Patient, Thank you for the feedback and comments. I appreciate the comments and concerns that you have raised and we will take this on board to make improvements to our appointment booking systems. Please contact myself directly on hassan.ibrahim6@nhs.net if you feel you need to discuss this matter further. Hassan Ibrahim Practice Manager The Northolme Practice
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Review titled Great practice and always helpful
Rated 5 stars out of 5
by Sophie L - Posted on 02 December 2022
I’ve always managed to get an appointment and think that you can call morning and afternoon is useful. Unfortunately since having my son I’ve had to visit a few times. Every time I’ve called I’ve managed to get a call back and a follow up face to face if necessary. The doctors and nurses have always been helpful. I managed to get all my sons jabs don’t at the correct times which isn’t common amongst my friends with babies. Sometimes there can be a long queue when you call but that just shows how many people call each day. Thank you.
Visited December 2022
Review titled The Northolme Practice
Replied on 23 February 2023
Dear Sophie, Thank you for the positive feedback and comments, it is much appreciated. Hassan Ibrahim Practice Manager The Northolme Practice
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Review titled Excellent Service.
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
Excellent service on Friday (4/11/22) evening after I had discovered that I had run out of my repeat medication, and faced the prospect of an uncomfortable weekend as a result. I thought that it would be too late to rectify the situation, but telephoned Northolme Surgery in any event. The extremely helpful person at the surgery took my details, checked my medication, liaised with the relevant pharmacist, and had everything ready for collection the same evening. She achieved all this quietly, quickly and with good humour, and I am grateful for her attentive intervention.
Visited November 2022
Review titled The Northolme Practice
Replied on 23 February 2023
Dear Patient, Thank you for the positive feedback and comments, it is much appreciated. Hassan Ibrahim Practice Manager The Northolme Practice
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Review titled Unhelpful receptionist
Rated 2 stars out of 5
by Lynne - Posted on 02 September 2022
I was waiting for a repeat prescription from the hospital which was forwarded to the doctors surgery which I needed within two weeks. She said they were running behind on the emails and I might not have it within two weeks. I asked what was I supposed to do if my prescription ran out and I hadn’t received a replacement she just shrugged her shoulders and repeated we are running behind you’ll have to wait. I am a type 1 diabetic and found her response very rude and unhelpful
Visited September 2022
Review titled The Northolme Practice
Replied on 09 September 2022
We are sorry that you are not happy with the practice, if patients have a problem we invite patients to discuss with the Practice Manager, Diane Harris/Hassan Ibrahim to resolve If you would like to contact Diane/Hassan on 01422 206121 to discuss Thank you