The Northern Medical Centre
Holloway Community Health Centre, 11 Hornsey Street, London, N7 8GGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2025
Tried to get an appointment by calling at the opening time (8am). 15 minutes later, I'm still yet to get through to anyone that can help me. This is not how you treat patients, especially if you are not willing to provide guaranteed same day care via eConsult services.
Visited April 2025
Review titled The Northern Medical Centre
Replied on 08 April 2025
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Please contact us at nclicb.northernmc@nhs.net so we can discuss your concerns further and work towards a resolution.
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Review titled Bad experience
by Mara Martuzzi - Posted on 07 February 2025
Today I had a unpleasant experience with one Doctor via phone at 12.15. I was looking for support for a problem with my vision but I have been (not) assisted by a an individual who showed no empathy nor will to understand my problem. He clearly had a bad day, since the first moment of conversation he sounded annoyed and I felt dismissed and ignored. The solution that I thought could have helped might have not being the correct one, but the way I was mocked was insulting. It does not matter how minor a health problem is, if it affects the person in many aspect of their life it should be taken into consideration. the interest towards other human beings should be part of the profession of a Doctor. Anyway I am going to leave the practice and look for a place where I feel a bit more considered.
Visited January 2025
Review titled The Northern Medical Centre
Replied on 08 April 2025
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Please contact us at nclicb.northernmc@nhs.net so we can discuss your concerns further and work towards a resolution.
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Review titled Unpleasant and rude receptionist
Rated 1 star out of 5
by Kaz - Posted on 28 September 2024
The receptionist is very rude ,there was an elderly lady trying to ask a question apparently the doctor told the lady to make an appointment for two weeks time when the lady told this to the receptionist, this the receptionist turned on the lady and was shouting at her saying this is not the way we do things here the lady said that the doctor told her to come out and make an appointment and with this the receptionist got up like a crazy person and said ,well I'm going into the doctor now cause she knows how things work here with that she jumped up and went in to the doctor and had a go at the doctor and the came back out started hava a go at the lady.I have never in my life seen anything like it ,the receptionist was the most rudest and unprofessional person I have ever witnessed all the other people that was waiting to see the doctors were horrified by her behaviour. This receptionist should not be working with people she has no compassion and it looks like she hates her job. From what I witnessed here yesterday I told my friend she should leave this GP I don't know what the doctors are like but if they are 5% as bad as the receptionists I would rather go to a vet.
Visited September 2024
Review titled The Northern Medical Centre
Replied on 08 April 2025
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Please contact us at nclicb.northernmc@nhs.net so we can discuss your concerns further and work towards a resolution.
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Review titled Great Drs lovely caring and reception to
Rated 5 stars out of 5
by Danielle - Posted on 12 June 2024
I am new to the practice and was first seen by a Lady Dr she was very good I got on with her very well very accurate through professional and caring. A nice lady. I also had some contact with Dr today he really was so supportive he really showed that he cared just when I needed it just what a Dr should do. I was very down and he gave me hope and hope in humanity yet. Thank
Visited May 2024
Review titled The Northern Medical Centre
Replied on 08 April 2025
Thank you so much for sharing your kind feedback. We’re thrilled to hear about your positive experiences with both of our doctors.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
Sadly, this is the second time in 6 weeks I’ve been made to feel like I’m wasting my doctors time. I reluctantly made a second appt (after being told it was crucial for a doc to see me) and went all the way there, only to be seen for 20 seconds and be told to hold my nostrils and blow through my nose to unblock my ears after having 2 ruptured eardrums. I was complaining of crippling pain in my ears and consistent colds and was told that “it should all start getting better now it’s spring, just take these antibiotics” Last time I visit.
Visited April 2024
Review titled The Northern Medical Centre
Replied on 08 April 2025
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Please contact us at nclicb.northernmc@nhs.net so we can discuss your concerns further and work towards a resolution.
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Review titled Shambolic, disorganised service
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
Tried to organise prescription for husband, 3 phone calls, 2 in-person visits to surgery. In person receptionist was helpful, telephone receptionists total waste of time energy and space, too many people involved sending us in ever decreasing circles. Told we needed to bring paperwork in by telephone, turns out they already had it. Told everything was sorted out, it wasn't, received phone call from pharmacist who did a "review" of medication telling us prescriptions had been sent to our local pharmacy. Only one a prescription for a single item, instead of 5 had been sent! Went back to the surgery again, received apology from receptionist who organised a call from the Doctor ... a call that we are still waiting for ... spoke to telephone receptionist who made us repeat the saga ... only to transfer us to another telephone receptionist ... who made us repeat the saga again. This is not rocket science. It shouldn't be the responsibility for patients to have to keep chasing up basic functions of a GP surgery. As for the pharmacist who "reviewed" the information and overlooked issuing a prescription for 3 items discussed in a telephone review and one item contained in the information from the hospital and specifically discussed with the receptionist ... it beggars belief. This issue is not a lack of staff or resources, this is incompetence, pure and simple. I wonder how many other patients are being let down...
Visited March 2024
Review titled The Northern Medical Centre
Replied on 08 April 2025
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Please contact us at nclicb.northernmc@nhs.net so we can discuss your concerns further and work towards a resolution.
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Review titled econsult
Rated 3 stars out of 5
by Anonymous - Posted on 26 February 2024
I am getting used to using the econsonsult form whenever I need to contact the practice, but would like to know why is it not possible to complete a form outside of office hours (eg weekends and evenings)? I understand that the form would not be looked at out of hours, but would like to be able to complete the form at a time convenient to me. I would be grateful if you could consider reconsidering this restriction and/or explain. Many thanks.
Visited February 2024
Review titled The Northern Medical Centre
Replied on 08 April 2025
Thank you for your feedback. Our triage system is open from 7:30 am until 4:30 pm to ensure safe and efficient procurement for our patients. This schedule has been designed to allow patients to submit forms either before or after work hours. We understand the desire for more flexibility, and we truly appreciate your input. Rest assured, the system is structured to prioritize patient safety and ensure the best possible care. Thank you for your understanding.