The New Surgery - Ratings and reviews
Reviews
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Review titled Poor staff
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2024
Ive been trying to get a appointment for nearly 3 hours today 27th of feb I'm getting support from safe space and other support only to be told ring 111 thank you new surgery I hope one day u don't know how it feels to be in my head good bye I hope u are happy
Visited February 2024
The New Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
Been waiting since May for them to complete my medical licence application sent to the from the Dvla. My license expired in June. DVLA have sent them 2 reminders and I have called numerous times, most recently they then sent me a text after the phone call saying it would be another 8 weeks! Rang back again as DVLA wrote to me yet again asking them to get a move on, asked to speak to the manager who was meant to call me back. Guess what? I'm still waiting!
Visited August 2023
The New Surgery has not yet replied.
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Review titled Horrendous Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
There is one particular receptionist who works at this surgery who is very rude, shows no empathy and is very sarcastic and narcissistic over the phone. I had an issue with my phone, so couldn’t ring to get an appointment. Despite going into the practice and telling them this, they told me I had to “find another phone or get yours fixed”. That’s exactly what you want to hear when you’re already feeling under the weather, hence wanting the appointment. The staff here are what give the service in general a bad name. Their attitude towards patients is dreadful, I think they are forgetting that we are paying more and more in tax to help fund the NHS, yet receiving less of a service. This practice needs a reshuffle. Yes it needs a refurb, but if you had nicer reception staff who made the whole experience more streamlined and more pleasant, you wouldn’t be receiving 1 star reviews. Then they wonder why so many people flood A&E departments… I’ll leave it there.
Visited June 2023
The New Surgery has not yet replied.
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Review titled No chance to getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
As per receptionist request I called at exactly 9:30 this morning in order to book an appointment. There is no automatic line for when you call, if they’re on the phone already you have to try again. There should be line system on the phones so it serves first come first served basis as apposed to chancing if you will be ringing at the exact right time. I called 130 times this morning for 40 minutes and still haven’t gotten through. If I could I would move practice as this is a joke. How can the NHS ask you to take a load of A&E by seeing your GP, when you can’t even speak the the receptionist.
Visited May 2023
The New Surgery has not yet replied.
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Review titled Terrible Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
The receptionists continue to be the problem at this surgery. 8:30am you must ring to get an appointment, but you can't get through to anyone. Big queue, and for those of us who work, it's impossible to sit in a queue for an hour and a half. It took me 63 attempts to get through, for there to be no appointments. The online function, never has any appointments on it. The receptionists are cold, rude and unhelpful. Once you get to see a doctor (usually a nurse), they are helpful, but the standard of the facilities is exceptionally poor. They need some investment because the treatment rooms are old, tired, dark and cold. They also messed up my records and didn't record by cervical screen examination before covid, so I was sent a series of reminders. Went for the appointment and she said it was a mix up. Completely useless
Visited March 2023
The New Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Cameron - Posted on 21 August 2023
Great doctors would recommend to everyone alway solve my problems had only one problem with them but it was resolved
Visited January 2023
The New Surgery has not yet replied.
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Review titled Disgusted
Rated 1 star out of 5
by McGee - Posted on 30 January 2023
I have been trying to contact you for the last hour to make an appointment and all I got was the engaged tone, I have not seen a doctor in over 2yrs, when I did finally get through I was in a waiting list only to be told that all the appointments have gone and to try again the following day, I have pulmonary embolism, copd, depression and anxiety issues, does it need for me to end up in hospital just to see a doctor, I hope for your case that I don't
Visited January 2023
The New Surgery has not yet replied.