The New Mill Street Surgery - Ratings and reviews
Reviews
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Review titled A bad experience
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2023
For the 1st time at New Mill Street surgery have I had a poor experience where I felt patronised and not heard nor listened to. Any healthcare provider's education begins with communication skills. I have always felt lucky to be a patient at this practice until today.
Visited August 2023
Review titled The New Mill Street Surgery
Replied on 07 August 2023
I'm sorry that you have had this experience. I would like to talk to you further about this. Could you please email souccg.newmillstreet@nhs.net and mark it for the attention of the operations manager. Thank you
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Review titled Fantastic practice and care
Rated 5 stars out of 5
by A very happy patient - Posted on 12 April 2023
I'm incredibly impressed by the new team of GP's here, the new attitude is amazing. In my last few appointments, the time taken by the team to understand my medical issues, reassure me and spend time to resolve the issues was wonderful. I really cannot speak highly enough about my last few visits.
Visited April 2023
The New Mill Street Surgery has not yet replied.
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Review titled Comfort and care
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
The entire team made sure my drop in visit was successful. They offered suggestions, spoke with colleagues to troubleshoot and ultimately gave a great outcome. The very essence of care!
Visited March 2023
Review titled The New Mill Street Surgery
Replied on 31 March 2023
Dear Patient, We are pleased you received a good service from Mill Street Surgery and good feedback from patients raise morale amongst the Team.
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Review titled Dedicated Care
Rated 5 stars out of 5
by Andrew H - Posted on 10 March 2023
My GP took the time to solve a complex care issue that covered many areas of the NHS. The GP took complete ownership of the issue and ensured the patient’s needs were prioritised and the necessary action taken. I was very grateful for this support.
Visited March 2023
The New Mill Street Surgery has not yet replied.
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Review titled Friendly helpful practice
Rated 5 stars out of 5
by Steve Carroll - Posted on 01 February 2023
I had my NHS medical at the practice today. It was easy to book the appointment and the practice nurse was excellent.
Visited February 2023
Review titled The New Mill Street Surgery
Replied on 16 February 2023
Dear Mr Carroll, Thank you for taking the time to give your positive feedback. It helps boost morale and confidence that we are doing our job well.
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Review titled Friendly staff
Rated 5 stars out of 5
by Manmeet - Posted on 30 January 2023
It's a great practice and the staff is very friendly. Easy checkin and I was called within 5 mins for my blood test appointment.
Visited January 2023
Review titled The New Mill Street Surgery
Replied on 16 February 2023
Dear Manmeet, Thank you for the positive comments. We strive to be helpful, friendly and professional and it is always good to hear that patients have felt the benefit of that.
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Review titled Best surgery
Rated 5 stars out of 5
by Darren Tavares - Posted on 01 February 2023
Professional prompt service every time. Great communication, treatment and results. Very lucky to be registered with this surgery given comments from family, friends and colleagues regarding their surgeries.
Visited January 2023
Review titled The New Mill Street Surgery
Replied on 16 February 2023
Dear Mr Tavares, Thank you for this very positive feedback. We are pleased to hear your registration with us has been worth such a good recommendation and experience.
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Review titled Great practice
Rated 5 stars out of 5
by Lorenzo - Posted on 02 December 2022
Reception desk has been very helpful and proactive in ensuring all my necessary vacinations are organised for an early appointment. When I attended my jab appointment, I unexpectedly had the nurse ensuring that I had not overlooked other testing or jabs that I qualified for and did a blood pressure test . I found them very friendly.
Visited December 2022
Review titled The New Mill Street Surgery
Replied on 05 December 2022
Thank you for taking the time to review the service we offer here at the New Mill Street Surgery. All feedback is reviewed and used to help us remain helpful, professional and supportive. Positive reviews are important in gaining balance and staff morale. Kind regards
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Review titled Integral part of our community
Rated 5 stars out of 5
by Mexicarol - Posted on 03 December 2022
Always feel cared for and given the best possible attention. Very reasonable wait times and helpful, sound advice from reception too. We are very fortunate to be part of this GP practise
Visited December 2022
Review titled The New Mill Street Surgery
Replied on 05 December 2022
Many thanks for this positive review. It is always reassuring to know that we have helped our patients and they feel cared for and able to give a review. Kind regards
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Review titled Integral part of our community
Rated 5 stars out of 5
by Mexicarol - Posted on 03 December 2022
Always feel cared for and given the best possible attention. Very reasonable wait times and helpful, sound advice from reception too. We are very fortunate to be part of this GP practise
Visited December 2022
Review titled The New Mill Street Surgery
Replied on 05 December 2022
Many thanks for this positive review. It is always reassuring to know that we have helped our patients and they feel cared for and able to give a review. Kind regards