The New Folly Surgery
Bell Mead, High Street, Ingatestone, Essex, CM4 0FAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone Call Waiting Time
Rated 5 stars out of 5
by Andrea Margaret Batty - Posted on 29 August 2023
I have just waited 32 minutes on the phone at No.1 in the queue, to get my test results, after which the test results line closed! How does this system work ? I have no problem with the doctors, nurses or reception staff who I have found to be helpful and kind but the telephone system is irritating and inadequate for the purpose it is supposed to serve!
Visited August 2023
Review titled The New Folly Surgery
Replied on 30 August 2023
Dear Andrea, thank you for your comments just received and please accept my apologies for this inordinate delay in getting through to the Surgery. This occurred due to an error by a member of staff in that they forgot to log off their phone when moving to another role - when this happens, i am sorry to say that the inbound caller who was in that particular phone "Q" is left in the "Q" even though the staff member has moved to another role etc. I have reminded all staff to ensure they fully log off their phone sets so any calls in their "Q" are auto transferred into the main "Q" that is being dealt with by other staff. Please accept my sincere apologies over this. Christian Practice Mgr 30 Aug 2023
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Review titled Excellent Care Received.
Rated 5 stars out of 5
by Yvonne Lindsay - Posted on 05 July 2023
I wish to express my gratitude for the excellent on-going (from August 2022 ) care and attention I have received from the Doctor. Thank you for listening and for your patience in resolving my many health issues. And I would also like to thank the Nurses, the Pharmacist and the Receptionists who have been more than helpful with my many queries. Thank you.
Visited June 2023
Review titled The New Folly Surgery
Replied on 07 July 2023
Dear Yvonne - v much appreciated and i have copied your kind comments and feedback to all the Surgery team, many thanks Christian (PMgr) 7 July 2023