The Mounts Medical Centre - Ratings and reviews
Reviews
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Review titled New appointment system
Rated 2 stars out of 5
by David Rate - Posted on 11 March 2024
My wife has been with this practice for a number of years and always been able to call on the day for an appointment. They have recently introduced the online only system (Not sure what elderly patients without Internet can do?) for daily appointments. My wife went to A&E on a Sunday because she was in so much pain and even though she put on the online form that the A&E doctor had said she should ask the doctors for blood tests, they wouldn't do this and arranged an appointment with a physiotherapist. I believe this maybe because the system uses AI and not a real person? Otherwise, surely they would have investigated further? And at least called to discuss the condition to see why blood tests had been recommended. My wife called the surgery to try to arrange blood tests but was told this was not possible as a physiotherapy appointment had been made. The receptionist was really helpful and did try to help but couldn't. She also agreed that the system is flawed. It would appear that if you word your online form not quite right, the system does not work. Just go back to a system that works whereby you actually get to describe your condition as it is to a person and a doctor or medical professional calls you back to discuss your condition. This would also avoid unnecessary appointments with physiotherapists. As a side note my wife had already seen a physiotherapist 2 weeks ago, completed exercises as shown and the condition had become worse (hence the visit to A&E).
Visited March 2024
The Mounts Medical Centre has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
I been waiting for appointment. And received message that I missed one. I wasn't even been informed about. No more chance to made an enquiry. Impossible to get an appointment.
Visited February 2024
The Mounts Medical Centre has not yet replied.
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Review titled booking online
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
Tried to complete the triage request . There is no link to the right & I'm going in circles. Do not have a pc only a mobile .
Visited January 2024
The Mounts Medical Centre has not yet replied.
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Review titled Call with Reception
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
Called mounts medical centre to discuss when I could speak/see a doctor to discuss my illness. Lady on reception was unhelpful and had a very bad attitude, did not want to help at all, and slammed phone down to hang up on me. Throughout the interaction Inwas calm and respectful.
Visited November 2023
The Mounts Medical Centre has not yet replied.
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Review titled Ok practice
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
This practice is ok when you can finally get in and then when get seen told I can have tablets that will be ready later that day when to collect next day which nursery hadn't gone and spent 40 mins trying to see why my meds weren't ready on the day of my appointment very disappointed
Visited May 2023
The Mounts Medical Centre has not yet replied.
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Review titled Telephone consultations
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Just found out the doctors are at home when running telephone consultations. They cannot even be bothered to come into the surgery, let alone see a patient face to face. This surgery is not fit for purpose.
Visited May 2023
The Mounts Medical Centre has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
Far too long to answer calls for appointments (28 minutes). Went into surgery as no callback, to be asked for my 'personal' symptoms in front of a room full of strangers although no appointments today anyway & I need to ring at 8am tomorrow to go through it all again - pointless & embarrassing exercise. The receptionist did all this whilst eating. Obviously, their patients are not important enough to be treated with respect & in a professional manner. I will be looking to change GP surgeries.
Visited April 2023
The Mounts Medical Centre has not yet replied.
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Review titled Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2022
Spoke to reception staff very friendly and helpful Did not get appointment on the day routine appointment offered was grateful Staff Under pressure amazing job the reception girls do
Visited December 2022
Review titled The Mounts Medical Centre
Replied on 15 March 2023
Thank you for your feedback
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
Day 1 Eventually got through. No telephone consultations available that day. Have I tried Livi or Accident & Emergency? Or I can call tomorrow to make an appointment. Day 2 Got through after a number of attempts. Cannot give me an appointment as I can only see my doctor, but the receptionist has no idea where he is. Why don't I try physiotherapy? If the issue becomes worse go to Accident & Emergency. Or call back tomorrow to make an appointment. Day 3 First call was engaged. Then received an SMS saying only call if it is an emergency. I called as I want some answers. Receptionist answers with 'Emergency line, is this an emergency?'. I explain the situation. She goes away to speak to a clinician, who says try Accident & Emergency to get checked out. Accident & Emergency is for accidents and emergencies. This was neither. I needed 10 minutes to speak to a doctor. Mounts Medical Centre are doing everything to not see patients. For this one issue they have tried to palm me off to Accident & Emergency, Livi, and physiotherapy (which would just be a phone call and an email with some exercises).
Visited November 2022
Review titled The Mounts Medical Centre
Replied on 15 March 2023
The Mounts sorry to hear that you have had a bad experience, please contact the practice using the complaints email so that we can address your concerns.