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The Mortimer Medical Prac - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Hopeless

    Rated 1 star out of 5

    by Anonymous - Posted on 10 November 2023

    It does not seem that the surgery has any proper communication with the dispensary or the pharmacy. Try getting a prescription from this place.

    Visited November 2023

    Report as unsuitable

    Review titled The Mortimer Medical Prac

    Replied on 13 November 2023

    Thank you for your feedback. It would be useful to have more background to what went wrong on this occasion. Please contact the Practice Manager and she will be able to investigate more thoroughly.

    Report as unsuitable

  2. Review titled Disappointed

    Rated 3 stars out of 5

    by Anonymous - Posted on 02 March 2023

    Dispensary's practice of one patient at a time leaves you stood in the cold and wet. Having to make a 10 mile round trip every 4 weeks is inconvenient for working patients, so signed up to Pharmacy2U. Practice not prepared to dispense acute medication for patients that opt for this delivery service, I presume as a deterrent. Tried to call to discuss but reception not prepared to transfer call to either the dispensary or practice manager. Not patient-service orientated.

    Visited February 2023

    Report as unsuitable

    Review titled The Mortimer Medical Prac

    Replied on 07 November 2023

    Unfortunately we are contractually obligated and cannot issue medication whether it is a repeat or acute to a non-dispensing patient. This is out with our control. Once the patient has opted to become non-dispensing unless in exceptional circumstances we cannot bring them back to dispensing. These are the rules we all have to follow and is set out by the Integrated Care Board (ICB). The Practice Manager is not always available to take calls straight away. A message is normally sent to contact the patient. We cannot put calls through to the Dispensary for safety reasons, we have a duty to mitigate any risk of drug errors. Interruptions are the biggest cause of errors. This has been on place for a few years. Reception would normally take your details and one of the Dispensing Team would call you back. We can only apologies if this was not communicated with you. Kingsland Dispensary is very small and cannot hold more than one or two patients at a time, we also have to consider confidentiality. During peak times the Dispensary work as fast as they can to serve.

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