The Medical Centre, Dr Jefferies & Partn - Ratings and reviews
Reviews
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Review titled Outstanding care received
Rated 5 stars out of 5
by Jacqueline - Posted on 13 June 2023
I have received outstanding care at the lillie road surgery. The doctor was extremely caring and thorough with the care I received. The doctor went above and beyond with the care provided and took the time to listen which went over the allocated time of the telephone consultation that is put aside for each patient and did so with no trace of trying to hurry along the consultation even though this would have put the doctor back for the rest of the day. For the first time in a very long time I have a ray of hope because this doctor took the time to listen and really find out what the root of my condition really was. I will always be very grateful to this doctor for the compassion that has been shown towards me in my time of need. The Doctor is an absolute credit and asset to the lillie road surgery and deserves this 5* review that I now leave. Thank you Doctor, you know who you are! and lastly, I just want to say you truly are an inspiration in all you do. Thank you.
Visited June 2023
The Medical Centre, Dr Jefferies & Partn has not yet replied.
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
They ae just interested to increase the number of patients on their list. When I required blood tests, they asked me to arrange myself! That too, when these blood tests were recommended by their GP with whom I had to interact on a web portal with a delay of 24+ hours while I was in excruciating pain.
Visited April 2023
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 24 May 2023
Good afternoon and I'm very sorry for the delay in responding to your post; I missed it accidentally last month. I hope you are feeling better. Regarding the booking of blood tests, the phlebotomy service is separate to the appointment booking in the practice. Enabling patients to directly book their blood test appointments ensures that they are in control of when and where the test will be, whilst allowing the practice to carry on with appointments for other patients. Since the NHS is under such heavy demand, the ability to use online web portal services has been invaluable. It enables our patients to give as much information as they need to, whilst in the comfort of their own home and it gives our clinicians time to read and digest the information ahead of any subsequent appointment. This method of contacting us is not meant for emergencies though and should have filtered you through to a different NHS service if you were experiencing excruciating pain. If you could please complete a feedback form on our website, we can investigate further and find out what went wrong on this occasion: https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb Again, I'm very sorry for the experience you went through last month and for this late response. Take care, Michelle
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Review titled Awful service, lack of accountably
Rated 1 star out of 5
by Irene Nuta - Posted on 14 March 2023
Awful reception and services. Feel totally brushed off. No interest in helping. I was told by hospitals (plural) & 111 that I should be seeking advice and blood work from GP. They refuse to help, despite matter being time sensitive. Concerned and scared and feel entirely helpless. Awful services could not recommend less. I feel staff / nurses and recent receptionist spoken to terribly unhelpful and not willing to provide guidance for matter.
Visited March 2023
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 17 March 2023
Dear Irene. I’m very sorry to hear about your experience and will investigate this issue further. I have raised it with the team here at Dr Jefferies and Partners and will reply again here as soon as I have an answer for you. If you would like a call back from a member of the practice in the meantime, please complete our confidential feedback form with your contact details. I hope you feel better soon. Kind regards, and take care, Michelle. https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb
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Review titled Getting worse
Rated 2 stars out of 5
by Anonymous - Posted on 17 June 2022
I totally agree with the comments earlier regarding consultations with the pharmacist. I have found, along with other members of my family, if you have a chronic condition you only ever get a consultation with the pharmacist. This works well when I have issues with medication but if I am actually ill and need to speak with a qualified GP it is worrying. There is a clear difference in roles, both valid but these roles appear to have blurred. I cannot remember the last time I spoke to an actual GP despite having acute symptoms. I feel so many people are not receiving the support they should and it is scary. On the plus side I have always found, generally, the admin staff and nurses excellent.
Visited June 2022
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 30 June 2022
Dear Patient, thank you for your comment acknowledging our admin and nursing teams. I shall pass this along, as they will be pleased to hear it. I'm sorry to hear that you aren't usually satisfied with your consultations. We have several people with different expertise supporting the practice, and always try to match the most appropriate clinician with each patient. This is not to save time for the GPs, but to try and reduce the time required to get a definitive resolution for you. Chronic conditions, where a diagnosis has already been determined, usually have an ongoing management plan. Sometimes this involves long-term medication, which is agreed upon between yourself and your doctor. Subsequent symptoms regarding the same chronic condition are usually best handled by the pharmacist, who can assess if your medication is still meeting the requirements of your management plan. However, you know your body better than we do, and if you feel you are experiencing symptoms that are new, unexpected or acute, then you should be able to discuss this new information with your doctor. As a fibromyalgia sufferer, I am all too aware of how often any new symptoms I develop can be attributed to my existing condition and dismissed by default. If you would like to discuss this further with our customer services manager, Sally, kindly take some additional time to complete our secure online feedback form with your contact details, and she will be in touch: https://www.drjefferiesandpartners.co.uk/index#anchor-fb Again, I am sorry for any worry you have experienced due to not feeling appropriately supported. I can assure you that your health is important to us, and I hope you feel more confident in us soon. Kind regards, and take care, Michelle.
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Review titled Horrendous service
Rated 1 star out of 5
by Sandra - Posted on 28 June 2022
A horrible service, receptionist was extremely rude. She was telling patients to go away and call the practice and that there are no appointments available. How possible is this? I honestly think that the nhs should review the contract with this practice as they are unable to offer services. If you contact this practice the waiting times are few weeks long or they simply say there are no appointments available. Very bad experience. I don’t recommend this place.
Visited June 2022
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 30 June 2022
Dear Sandra, I am so sorry to hear that you were dismissed so rudely at reception. Please know that this is not a level of customer service that we accept or strive for. I've tried to find out if something particular happened in the last few days, but to no avail. Could you confirm if this was in 286 or 292 Munster Road, please? Regarding difficulties in getting appointments, I'm sure you understand that all GP practices are under pressure to serve their communities; and that catching up with patients who have not visited us in the last two years means our appointment slots are filled quickly. On average, each day, we provide 300-350 appointments and answer approximately 350-400 calls. As part of our continual improvement, we are focusing on ensuring all appointments are actually attended, i.e. we are trying to reduce patients who do not attend and don't cancel beforehand. This helps us free more slots for other patients. Our customer service manager, Sally, would like to speak to you further about your experience to reassure you that we are able to offer services. If you could kindly take some additional time to complete our secure online feedback form with your contact details, she will be in touch: https://www.drjefferiesandpartners.co.uk/index#anchor-fb Kind regards, and take care, Michelle.