The Medic Care Surgery
Sittingbourne Memorial Hospital, Bell Road, Sittingbourne, ME10 4DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pore service
Rated 2 stars out of 5
by Steven Dukes - Posted on 20 February 2025
Had a telephone consultation booked Dr did not phone this is the 2nd time when I phoned to ask what happened the receptionist said the doctor tried to phone me twice which was a lie
Visited February 2025
The Medic Care Surgery has not yet replied.
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Review titled Terrible customer service and response rate
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Phones constantly engaged. You get a message to say 'I am sorry the phone lines are very busy right now, please ring back later'. then it abruptly states 'do not leave a message' then it says 'please speak after the tone' - which they have just told you not to do! What ever time of day you call this is usually the message you get. When you send an email complaining that you cannot get through they respond to ask you to call again next week! My GP has never seen me. Despite being my GP for several years and I am on prescribed repeat medication. When I tried to book an appointment I was told to call in the morning at 8am, which is a waste of time as you cannot get through, and on the rare chance you do, you are told there are no appointments for at least 4 weeks. I tired to go private to expedite some treatment and ease the burden on the practice/NHS, but it has been held up with my GP to review and advise. It seems this practice is overstretched and under resourced to offer an acceptable service- I fear this is now the norm throughout the NHS.
Visited April 2024
The Medic Care Surgery has not yet replied.
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Review titled Very poor response
Rated 2 stars out of 5
by Andy - Posted on 17 April 2024
Can only make appointments 0800 -0830 but can't get through on the phone easily, when you do all appointmnets are booked already. Not able to speak to a doctor or get a call back for weeks ahead. Staff not very helpful.
Visited April 2024
The Medic Care Surgery has not yet replied.