The Manor Surgery
Middle Street, Beeston, Nottingham, Nottinghamshire, NG9 1GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
I contacted the surgery in the morning, was answered by a very pleasant receptionist who booked me in to attend a clinic that afternoon. What a great service. I have attended the Manor Surgery for many years and have never had a poor experience. Excellent practice.
Visited January 2023
Review titled The Manor Surgery
Replied on 17 January 2023
Dear Patient Thank you for your positive review! We are really happy to hear that our reception team were were able to offer you an appointment so quickly and provided you with a great service! Thanks again Laura M Deputy Practice Manager
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Review titled Great experience with advice over phone
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I recently had a local infection/inflammation at my hand, and was extremely happy with the advice/treatment at the Manor Surgery. I called the reception (no waiting time!), told them about my issue, got a link by message to upload a picture of my hand, and within about 15 minutes a doctor called my, asked precise questions and devoted quite some of his time to discuss how to proceed, including my worries of taking antibiotics to quickly. I was really amazed by how quick this all went and by how much the doctor card about my issue at the phone. Thank you!
Visited January 2023
Review titled The Manor Surgery
Replied on 19 January 2023
Dear Patient Thank you so much for your kind review. We are really happy to hear that our reception and clinical teams were able to help you so quickly and efficiently. Thanks again for your lovely comments Laura M Deputy Practice Manager
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Review titled Fantastic GP surgery
Rated 5 stars out of 5
by Catherine - Posted on 25 January 2023
I cannot praise this surgery highly enough. The receptionists have been kind and professional, I've always been offered an appointment on the same day and the doctors I've seen have been absolutely lovely. I feel listened to and that my concerns about my health have been validated. The treatment options have always been discussed with me fully and the doctors have been very knowledgeable. I feel very lucky to have found such a good GP surgery.
Visited January 2023
Review titled The Manor Surgery
Replied on 26 January 2023
Dear Catherine Thank you so much for your lovely review! We are over the moon to hear that you have found our reception and clinical teams to be kind and helpful. I have passed your positive comments onto the staff who were all really grateful. Thanks again! Laura M Deputy Practice Manager
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Review titled Fantastic 1st class practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
We’ve been with these wonderful people for 40 years and they are all brilliant and I’m not just referring to the medical staff, I also include the reception team, Boots pharmacy which is attached to the practice and the random medical support staff which are there occasionally in the week. There’s nothing they won’t do for you, they go above and beyond, always make you feel relaxed and at ease, everything is followed up and chased up with either texts, emails, phone calls or video calls until the problem/challenge is resolved. Can’t say thank you enough to these top notch people. Totally recommended.
Visited January 2023
Review titled The Manor Surgery
Replied on 06 January 2023
Dear Patient Thank you so much for this lovely review of The Manor Surgery! We really appreciate you taking the time to write this and we are happy to hear that we have made you feel at ease with your healthcare. I have passed your message on to the surgery team who were all most grateful of your comments. Thanks again Laura M Deputy Practice Manager
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Review titled Kind, supportive and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
I've been registered at Manor surgery for ages and have always been happy with the practice, but it wasn't until I had a baby that I started to appreciate what a special place it is. From emergency calls about post birth complications, to ongoing wound care and discussions about my mental health, everyone I've met at Manor has been so kind and so 'human'. I see the same friendly faces and they remember me and my baby - the time taken to check in with me and ask how I was doing in those first bleak months made such a huge difference and I'm so grateful. I feel like the doctor, nurses, pharmacy and reception staff I've seen have time for me and genuinely listen when I explain what's going on. I don't have a lot of local support and without everyone at Manor Surgery I don't know what I would have done. A lovely, friendly practice with warm, kind people!
Visited January 2023
Review titled The Manor Surgery
Replied on 10 January 2023
Dear Patient Thank you so much for your positive review of the practice! The clinical and admin staff have seen this and are really happy that we could support you and your baby. Thanks again for your lovely comments. Laura M Deputy Practice Manager
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Review titled Amazing doctors
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Two phone consults and one in person across three different doctors over the last month, for our poorly kid. Usually I’d be panicked about being passed around because doctors are booked out/ taking much needed and deserved leave etc. But all three doctors did a really excellent analysis of complex symptoms, listened carefully, asked thorough questions, took action. Made me emotional that we have such brilliant people providing such excellent care in a horrendously under-funded system. You are amazing. We see the crazy overtime doctors have to work. We support you and are hugely grateful for help. Thank you.
Visited December 2022
Review titled The Manor Surgery
Replied on 21 December 2022
Dear Patient Thank you so much for your kind feedback. I have passed this information on to the staff and they are pleased to hear we could help you with your poorly child. Thanks again for taking the time to write this positive review. Laura M Deputy Practice Manager
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Review titled Terrible practise. Used to be great
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Previously I’ve had only good things to say about the practise (except for that one person at reception which has to be one of the most unsympathetic people I’ve ever heard when she speaks to people) but have now felt the need to leave a review because their services are becoming terrible. My last interaction I spent 3 days calling trying to book an appointment because there is no queuing system on their phone lines any longer. There used to be. And given you can’t get through in the appointment window you are just asked to call back again the next day and this keeps going. When I did get through and tried to raise that issue they were quite abrubt in shutting me down making it completely clear that was my problem now did I want an appointment or not. And I would have to wait days for it. Did my blood work. Which unfortunately was messed up in lab which I was notified of via text. I will have to call to make an appointment again. Been trying for 50 minutes. Window about to end. So getting the care I need is becoming impossible.
Visited December 2022
Review titled The Manor Surgery
Replied on 21 December 2022
Dear Patient We are sorry to hear that you have had difficulty in booking an appointment. If you would like to discuss this further please contact us on 0115 9076960 or email us at nnicb-nn.manorsurgeryreceptionist@nhs.net Thank you Laura M Deputy Practice Manager
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Review titled Fantastic Service
Rated 5 stars out of 5
by Alix Blockley - Posted on 29 December 2022
Really caring - always see my little one when I’m concerned and really listen to issues. No hassle referring when needed. Great text service for booking blood tests so it’s fast and easy.
Visited December 2022
Review titled The Manor Surgery
Replied on 30 December 2022
Dear Ms Blockley Thank you so much for your kind review and we are happy that you find our texting service useful! I have passed on your lovely comments to the staff who were all grateful for you taking the time to write this review. Thanks again! Laura M Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
Over many years I have found all the doctors helpful and caring and sent me for tests when required.I am under a oncologist at city hospital I have a daytime nurse and 24 hour helpline and and manor surgery to back me up I could not wish for better treatment. I believe in the NHS in Nottingham some of my friends in other counties are not so lucky with doctors appointments as I am. I am very grateful for the care and attention I have received Three cheers for NHS
Visited December 2022
Review titled The Manor Surgery
Replied on 22 December 2022
Dear Patient Thank you so much for your lovely review. I have passed on your kind words to the team and they are grateful to you for sharing your positive experiences with the surgery. Thanks again Laura M Deputy Practice Manager
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Review titled A truly outstanding practice - the epitome of excellence
Rated 5 stars out of 5
by Malcolm Mortimer - Posted on 02 December 2022
Having called Manor Surgery to speak to a doctor about a concerning, cyst-like facial pimple soon after 8am today, I was called back within 90 minutes. Aware of their brilliant triage system, I had a photo prepared but was amazed to be asked if I could drop by 'now'. I was seen immediately and, within minutes, Dr Mannion had completely put my mind to rest. This was no 'one-off' - it simply echoed several recent outstanding patient experiences I and my family have had with other doctors in this exemplary practice. Most people are inevitably apprehensive at needing to see a GP, but they shouldn't be here; the atmosphere is so welcoming, caring and supremely professional that reassurance or necessary action is as instant as it could possibly be. I always try not to burden my GPs with trivia but sometimes there's simply no substitute for being checked out by an expert, especially in circumstances (like today) when I'm genuinely unsure of what is or isn't 'trivial'. I've never been made to feel guilty or a time-waster here, and nothing seems too much trouble. It may seem ridiculous to think that someone might actually enjoy a visit to their GP practice, but at Manor Surgery it's almost true! In a nutshell, their patient care and consideration is truly exemplary. I thought it was 30 years ago, but it just seems to keep on getting better and better. My family is so fortunate to be able to call upon these brilliant professionals and to know that - whatever the outcomes - we are totally confident of being in the safest and most caring and conscientious of hands. Thank you all so much for today's and so many other personal instances of both medical and human excellence!
Visited December 2022
Review titled The Manor Surgery
Replied on 06 December 2022
Dear Mr Mortimer Thank you so much for your kind feedback! We are really happy we were able to offer you the care and reassurance you needed and are truly grateful for you taking the time to write this lovely review. I have passed on your comments to the surgery staff and they really appreciated your positive comments! Warm regards Laura Millington Deputy Practice Manager