The Manor Surgery
Middle Street, Beeston, Nottingham, Nottinghamshire, NG9 1GAContact details and opening times
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Reviews
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Review titled A truly outstanding practice - the epitome of excellence
Rated 5 stars out of 5
by Malcolm Mortimer - Posted on 02 December 2022
Having called Manor Surgery to speak to a doctor about a concerning, cyst-like facial pimple soon after 8am today, I was called back within 90 minutes. Aware of their brilliant triage system, I had a photo prepared but was amazed to be asked if I could drop by 'now'. I was seen immediately and, within minutes, Dr Mannion had completely put my mind to rest. This was no 'one-off' - it simply echoed several recent outstanding patient experiences I and my family have had with other doctors in this exemplary practice. Most people are inevitably apprehensive at needing to see a GP, but they shouldn't be here; the atmosphere is so welcoming, caring and supremely professional that reassurance or necessary action is as instant as it could possibly be. I always try not to burden my GPs with trivia but sometimes there's simply no substitute for being checked out by an expert, especially in circumstances (like today) when I'm genuinely unsure of what is or isn't 'trivial'. I've never been made to feel guilty or a time-waster here, and nothing seems too much trouble. It may seem ridiculous to think that someone might actually enjoy a visit to their GP practice, but at Manor Surgery it's almost true! In a nutshell, their patient care and consideration is truly exemplary. I thought it was 30 years ago, but it just seems to keep on getting better and better. My family is so fortunate to be able to call upon these brilliant professionals and to know that - whatever the outcomes - we are totally confident of being in the safest and most caring and conscientious of hands. Thank you all so much for today's and so many other personal instances of both medical and human excellence!
Visited December 2022
Review titled The Manor Surgery
Replied on 06 December 2022
Dear Mr Mortimer Thank you so much for your kind feedback! We are really happy we were able to offer you the care and reassurance you needed and are truly grateful for you taking the time to write this lovely review. I have passed on your comments to the surgery staff and they really appreciated your positive comments! Warm regards Laura Millington Deputy Practice Manager
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Review titled Exemplary practice
Rated 5 stars out of 5
by Gill Goodchild - Posted on 22 December 2022
I have been a patient at this practice for many years and have always found it good. However my experience over the past year and a half in particular has been exceptional. I was quite ill in February 2021 and admitted to hospital with an autoimmune condition. My care by the practice since my discharge a month later has, I think, been exceptional. The pleasant and courteous reception staff, the management of the vaccination and flu clinics (with minimal queuing and a welcoming atmosphere) and the professional care of the nurses and doctors have contributed greatly to my continuing progress. I’ve had a range of issues to contend with in the last year and never have I been made to feel I am 'a bother' and I have always had a phone consultation or in-person visit within a very acceptable timescale. Professionalism and kindness seem to be their passwords. I would thoroughly recommend the practice to others.
Visited December 2022
Review titled The Manor Surgery
Replied on 23 December 2022
Dear Ms Goodchild Thank you so much for your kind feedback. Our patients are incredibly important to us so we were really happy to have been able to help you over the years. I have passed on your lovely words to the team and they were much appreciated! Thanks again Laura M Deputy Practice Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Christine Taylor - Posted on 15 December 2022
As ever I received excellent service via phone today.There never appears to be a rush and even phone consultations demonstrate a very human approach.
Visited December 2022
Review titled The Manor Surgery
Replied on 20 December 2022
Dear Ms Taylor Thank you so much for your kind feedback. We have passed this on to the team who were happy to hear this positive review. Thank you again Laura Millington Deputy Practice Manager
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Review titled Bad Practice
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I have been unwell for the past 3 weeks and I have to the hospital more than 6 times - However, the GP have not been able to provide drug prescription or review the past medical documents that I submitted for over a week. They also said I would be likely scheduled for a blood test but no communication has been made to me
Visited November 2022
Review titled The Manor Surgery
Replied on 17 November 2022
Dear Patient Thank you for your feedback. We are sorry to hear that you have had difficulty in getting your prescriptions and a review of your hospital documents. If you could contact the surgery directly, we can investigate this further to see how we can help. Thank you Laura Millington Deputy Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2022
Thank you to the reception staff and the doctor for being so quick, efficient and friendly and seeing my son within a couple of hours. We are really fortunate to have such an excellent example of the NHS in our community.
Visited November 2022
Review titled The Manor Surgery
Replied on 28 November 2022
Dear Patient Thank you so much for your kind comments. We are really happy to hear that we were able to help your son so quickly and are really grateful you have taken the time to write this review. Warm regards Laura Millington Deputy Practice Manager
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Review titled Outstanding practice
Rated 5 stars out of 5
by Laurence Coppel DL - Posted on 18 October 2022
Since moving to Manor earlier this year, we have been delighted with their services. The receptionists respond in a positive and helpful way, and the medical advise received has been offered by Doctors or nurse practitioners who listen and have adequate time. The NHS can be proud if the standards that they set
Visited October 2022
Review titled The Manor Surgery
Replied on 19 October 2022
Dear Mr Coppel Thank you for your kind review, this has been passed to the reception and clinical teams. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Laura Millington Deputy Practice Manager
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Review titled Trying to get appointment
by irregularitykd59 - Posted on 26 September 2022
I booked an initial appointment in March to talk to a doctor about contraception. This happened over the phone and I was asked to call them back once I had made a decision on what to do next. I tried to call them back but the member of staff said it wasn't an emergency and told me to call back at 8am to book an appointment and I have been struggling to get through. I got through this week and the staff member told me that there was no one available to speak to me for more than a week. They said that they did not know when the nurse would call me but it might be before 2pm. I’m feeling very frustrated by the attitude of the surgery and how hard it seems to get an appointment.
Visited September 2022
Provided by Care opinion
Review titled The Manor Surgery
Replied on 29 September 2022
Dear Patient Thank you for your feedback. Sorry to hear that you had difficulty booking an appointment at the surgery. The majority of contraception queries are dealt with by our practice nurses and therefore their appointment availability will differ from that of our GPs. If you would like to email the practice at nnicb-nn.manorsurgeryreceptionist@nhs.net we would be happy to look into your personal experience in more detail. Kind regards Laura Millington Deputy Practice Manager
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Review titled Disappointed
Rated 4 stars out of 5
by Stephen Brown - Posted on 11 September 2022
I went for a second blood test to follow up one I had previous. That went very well, as usual. I was told I'd hear something in a week or so. I didn't hear anything but gave it a few weeks. When I called, the receptionist told me all was fine according to the notes. However, it seemed my iron level was low so needed a prescription. She was surprised the pharmacy hadn't called me to let me know. I thought this a little strange, if my tests had come back ok? I popped into the pharmacy as requested, and they had no record of a prescription. They asked me to check with the receptionist. To which I did. They printed off the prescription. I showed this the pharmacy staff, and they virtually laughed me out of the pharmacy. The note for the prescription was dated the previous year! Feeling somewhat embarrassed I made my way home. Having mulled this over, I feel I needed to make comment, as I'm getting increasingly frustrated, we can no longer see a doctor. Putting that aside, now it seems the medical advice I'm receiving from the receptionist was wrong, certainly about the prescription, my doubt is, was my result all clear. I certainly hope so. So disappointed with what should have been a simple process, and till recently always was. I try to look after myself and do not visit the doctors much but losing heart in what I thought was a very good practice.
Visited August 2022
Review titled The Manor Surgery
Replied on 20 September 2022
Good Afternoon Thank you for your feedback. Sorry to hear that you were given incorrect information by the reception team. All of our calls are recorded for training and quality purposes and there is a log of issued prescriptions, so if you contact the practice directly with your details, we can investigate this matter and establish what went wrong on this occasion and learn from it. Kind regards Laura Millington Deputy Practice Manager
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Review titled Reception problems
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2022
The doctor was great but I had multiple issues with booking the appointment due to the reception staff. When I first tried to make an appointment I was told someone would give me a call, at which point I was hung up on before I could ask when this would be. I then called again a few days later to find no appointment had been made so I asked to book again, for a Friday, which I was told was fine and that the call would be on Friday morning. The doctor called me on Tuesday as apparently that is when the appointment had actually been booked for, despite me saying I wouldn't be available on the Tuesday. The receptionists turned a very routine appointment into something very stressful and caused a waste of the GPs time as he had to call me several times because I wasn't free.
Visited August 2022
Review titled The Manor Surgery
Replied on 05 August 2022
Dear patient Thank you for your feedback. Sorry to hear that you had difficulty booking an appointment at the surgery. All of our calls are recorded for training and quality purposes, so if you contact the practice directly with your name and the date of your appointment, we can investigate this matter and establish what went wrong on this occasion and learn from it. Kind regards Dr Mike Mannion, GP Partner.