The Manor Surgery - Ratings and reviews
Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Penny - Posted on 17 July 2023
Excellent service from every part of the service Cannot fault anything Always treated by all staff with courtesy and kindness
Visited July 2023
Review titled The Manor Surgery
Replied on 19 July 2023
Dear Penny Thank you so much for your kind review. Our patients are at the heart of what we do here at Manor, so your feedback is really appreciated. Thanks again Laura M Deputy Practice Manager
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Review titled Outstanding in every respect
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
From phoning at 8.00 I was called back by a Dr just over an hour later.I was then given an appointment for the same morning.I had never met the Dr but they inspired me with confidence in the telephone consultation. The appointment was excellent.I was examined very thoroughly and the Dr gave no indication at all of pressure for time.I was given a forward plan and left 3 hours after my initial call.I have never had a less than excellent experience with any staff member.Thank you so much.
Visited July 2023
Review titled The Manor Surgery
Replied on 01 August 2023
Dear Patient Thank you so much for your lovely comments! We are so happy to hear that we could see you so quickly and that you had an excellent experience! I have passed your comments on to the team who were all really grateful of you taking the time to write this review. Thanks again Laura M Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Linda Margaret Fleming - Posted on 07 June 2023
I know that if I need to speak to a doctor, I only have two call that morning, after 8 am. The reception will ask me what the problem is and a doctor calls me back that morning. I either get advice from the doctor or get an appointment for that morning, if I need to be seen. A brilliant service.
Visited June 2023
Review titled The Manor Surgery
Replied on 12 June 2023
Dear Linda Thank you for your kind review! We are really pleased to hear that we are able to offer you an efficient service. I have passed on your positive comments and they were greatly received. Thanks again! Laura M Deputy Practice Manager
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Review titled Caring, professional doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
After a telephone triage yesterday I was given a face to face appointment at the surgery today. Compared to many friends I speak to that is an excellent service that is not provided by other GP practices in Nottinghamshire. The doctor I saw was very professional and also very kind and understanding. Her pro-active attitude towards prescribing HRT for peri-menipausal symptoms was brilliant. Again not a service other friends have experienced at other GP practices. I feel very fortunate that the Manor Surgery provide such a reliable and reactionary service and the health care professionals working there are enthusiastic, professional and caring towards their patients.
Visited May 2023
Review titled The Manor Surgery
Replied on 11 May 2023
Dear Patient Thank you so much for your kind review of The Manor Surgery! We are delighted to hear that we were able to quickly allocate you a telephone and face to face GP appointment. I have passed your lovely comments on to the team who were very grateful! Thanks again Laura M Deputy Practice Manager
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Review titled Great systems and even better care
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I have recently been seen for bowel problems. I was very impressed that I was able to get a triage telephone appointment the same day, that worked around my schedule. After explaining my initial symptoms to a GP, I had a blood test taken the next day and submitted further tests. Once the tests had come back, my NHS app updated me on the results. The GP called me to see me face to face (again, the day after they called). We talked through the results and what steps we needed to take next. The telephone triage has been brilliant, as has the direct messaging system and NHS app. The way the Manor Surgery used these enhancements to communicate with me is a huge improvement on when I previously used the practice (pre-COVID). Within four weeks of trying to book my first appointment, I have a likely diagnosis, have already been treated and ruled out any serious illness. This is great service and extremely quick in my eyes. Thanks to all at The Manor Surgery for investing in the processes and technology to serve its patients better.
Visited April 2023
Review titled The Manor Surgery
Replied on 20 April 2023
Dear Patient We are so happy to hear that we were able to deal with your concerns so quickly, and that you felt our communication methods were well used. Ensuring our patient are kept well informed during any treatment is a high priority of ours and we are grateful you have taken the time to write this positive feedback. Thank you again. Laura M Deputy Practice Manager
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Review titled Exemplary Practice
Rated 5 stars out of 5
by Asima Qureshi - Posted on 22 March 2023
With all the bad press about GPs I wanted to share our amazing experience at this practice. We have had truly exceptional care especially over the last 3 years when my mother was very unwell and recent died peacefully at home thanks to excellent palliative care delivered by the team. The reception team and efficient polite and effective at navigating you to the correct service. The clinical staff are all fantastic, caring and thorough. They go above and beyond and always helped to put my mind at ease. I would highly recommend this surgery to anyone.
Visited March 2023
Review titled The Manor Surgery
Replied on 23 March 2023
Dear Mrs Qureshi Thank you so much for your kind words. We are really pleased to hear that we were able to support you and your family through this difficult time. Our patients are at the heart of what we do and when sharing these comments with the team they were most appreciative of them. Thanks again Laura M Deputy Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
This surgery have always been brilliant to our family; today was just another example. E-consult request put in after 3pm (about unwell feverish baby), called back at 4pm, appointment 4.45pm with lovely and thorough paramedic, back in car with antibiotics from next door pharmacy by 5.15pm.
Visited March 2023
Review titled The Manor Surgery
Replied on 10 March 2023
Good Afternoon Thank you for this lovely review and we are really pleased to hear that you were helped so quickly and efficiently! However, as we do not have a paramedic, we think this may have been posted on the wrong surgery page (we are The Manor Surgery, Middle Street, Beeston). Thank you for taking the time to write such a kind comment about the NHS care you received Laura M Deputy Practice Manager
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Review titled Wonderful
Rated 5 stars out of 5
by Jess - Posted on 22 March 2023
I can't praise the doctor enough. It really felt like I was being taken seriously, with anxiety and menopause issues, and I was made to feel completely normal and that I was right to talk to her. All the options were explained fully and clearly, and it made me feel in control of my health. Just being told it was ok to feel how I do was so affirming. 10/10, will talk to her again!
Visited March 2023
Review titled The Manor Surgery
Replied on 23 March 2023
Dear Jess Thank you so much for your kind review! We are happy to hear that the GP was able to put you at ease and could help you with your concerns. We have passed you lovely comments on to the GP who was most grateful. Thanks again Laura M Deputy Practice Manager
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Review titled Great Physio
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
Manor Surgery has an in-house physiotherapist who is fantastic. Wait times are very reasonable (less than a week for me!) Felt really reassured after my appointment and although the diagnosis could be difficult going forwards - at least I know they are there, taking my pain seriously, and willing to refer me onwards if needed. Really good.
Visited February 2023
Review titled The Manor Surgery
Replied on 22 February 2023
Dear Patient Thank you so much for your kind review of our in-house physiotherapist. We are happy to hear we could book you in with the appropriate healthcare professional to deal with your concerns. I have passed on your lovely comments to the physio, who is grateful for the time you have taken to write this. Thanks again Laura M Deputy Practice Manager
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Review titled Relived Patient
Rated 5 stars out of 5
by Frank - Posted on 07 February 2023
I have had a problem with my leg for a number of weeks and as the trouble seemed to be getting worse I called the surgery to make an appointment. The phone was answered almost immediately, and the receptionist was very polite and efficient. I was expecting to get a phone appointment and was told that a Doctor would call latter that day. Within an hour I was called back and the Doctor asked if I could attend the surgery within the next couple of hours. I was seen within minutes of my arrival, and was reassured about the pain and swelling in my leg and when I mentions a long standing worry that I had but neglected due to the possible embarrassment of an examination the Doctor put me at ease and preformed the examination, which was not in the least embarrassing. The result was very reassuring. He also arranged a blood test as a follow up which confirmed what I had been told. Thanks to the kind and professional way this matter was handled a nagging worry has been removed. With all that is going on in the health service at present, this practice is an example of how good it really is. Thank you to all at Manor Surgery you are a credit to your profession.
Visited February 2023
Review titled The Manor Surgery
Replied on 08 February 2023
Dear Patient We are so happy to hear that we could deal with your concerns so quickly and offered you the reassurance you needed. We really appreciate the time you have taken to write this lovely review and we thank you very much! Thanks again Laura M Deputy Practice Manager