The Lindley Village Surg. - Ratings and reviews
Reviews
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Review titled extreme wait time
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
AsI type this review i have been on the phone in the queue for 1 1/2 hours.. still waiting. Was third in the queue when i called, now number 1 however even as number 1 in the queue I have been waiting 35 minutes. Ridiculous. work as a carer and trying to arrange something for a service user who is unable to do it themselves. Already late for other service users .. more staff required and a dedicated line for other professionals to contact .
Visited March 2023
Review titled The Lindley Village Surg.
Replied on 20 October 2023
Thank you for taking the time to provide feedback about your recent experience with Lindley Village Surgery. We are genuinely sorry for the extended wait you endured and the inconvenience it caused. We understand the importance of your role as a carer and the need for a more efficient means of communication. Your comments about the need for additional staff and a dedicated line for professionals are well taken. We appreciate your suggestions as they help us identify areas for improvement. Please be assured that your feedback is being carefully reviewed, and we are actively exploring ways to enhance our phone services to ensure more timely assistance to our patients and professionals. Our aim is to create a more seamless experience for all. Once again, we apologise for the delay you encountered and thank you for bringing this matter to our attention. Your input is invaluable in our efforts to better serve our community. We look forward to the opportunity to serve you more effectively in the future. If you have any further concerns or suggestions, please don't hesitate to get in touch. Warm regards, Lindley Village Surgery
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Review titled unprofessional,rude,and ignorant
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2022
You could be standing at the window for more than 5 minuets before anyone even acknowledges you. When you do get a reaction the mannerisms are rude like you are interrupting there day. The staff that used to work on this reception were fantastic unfortunately that is not the case now They give you phone appointment dates and tell you to have your phone to hand to accept the call when no call comes they insist that you the patient was never given this phone appointment they get away with this because when arranging a phone appointment they never send a confirmation text .When you ask a question there response is abrupt and rude in a doctors surgery this is outrageous as the people attending or calling are suffering an illness even mental illness a polite friendly response is what's required and understanding if they feel that this is above them then maybe it is time to find a more appropriate job
Visited May 2022
Review titled The Lindley Village Surg.
Replied on 20 October 2023
We appreciate you taking the time to share your recent experience with us at Lindley Village Surgery, and we're truly sorry to hear about the issues you've encountered during your visits. Your comments regarding the acknowledgment of patients and the attitude of our staff are deeply concerning, and we sincerely apologise for any rudeness or lack of courtesy that you may have encountered. This falls far short of the standard of care we aim to provide to our patients. The concerns about phone appointments and the lack of confirmation texts are valid, and we understand the importance of clear communication in healthcare. We are actively working to address these issues to ensure a more streamlined and effective appointment process. Your feedback is invaluable in helping us identify areas for improvement, and we take your comments seriously. We want to assure you that we are committed to providing a supportive and empathetic environment for all our patients. We will address the matter promptly with our team, and we appreciate your understanding and patience as we work to resolve these issues. We genuinely care about the well-being of our patients and are dedicated to providing a better experience in the future. If you have any further concerns or suggestions, please feel free to reach out. We are here to listen and improve. Thank you for choosing Lindley Village Surgery, and we look forward to serving you better in the future. Warm regards, Lindley Village Surgery