The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Real care by real people
Rated 5 stars out of 5
by Chris Bullock - Posted on 29 November 2024
I attended the surgery in crisis a day or so earlier and it was a different GP that I saw. I didn't expect to receive a follow up call nor did I expect someone new to show the same level of care but they did. My consultation was unrushed, empathetic and caring. Additional support was offered and provided and I felt genuinely listened to. Thank you
Visited November 2024
Review titled The Limes Medical Centre
Replied on 31 December 2024
Dear Mr Bullock Thank you for your feedback and I am so glad that we were able to help. I hope that you are feeling better but do not hesitate to reach out to the practice whenever you need us. Kind regards Debbie Bodhanya Managing Partner
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Review titled Service difficult to access
Rated 2 stars out of 5
by Susan Seward - Posted on 14 November 2024
I need a cortisone injection to help me cope with pain in my knee. I have been told by email from the Limes Practice Epping that they do not know when the next clinic will take place and can give me no idea when I might receive this pain relief. I am left in limbo. I don’t know what to do.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 28 November 2024
Dear Mrs Seward I can see that the GP referred you internally for a steroid injection on 8th November. You are 6th on the waiting list. I expect that you will be seen within the next two months. Alternatively we can refer you externally to the hospital but I expect that the wait time could be much longer. Steroid injections are not part of a GP core contract but we are fortunate to have two GP's who are able to offer this to our patients. It does mean that the wait time is shorter and this is done at the practice. You are more than welcome to call me on my direct line if you would like to discuss further 01992 566555. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
The doctor listened to me was very reassuring put my mind at rest and now sending me for an back X-ray
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear Patient Thank you for the feedback. It is good to hear that you were seen, listened to and a plan made for investigating the issue. I will feedback to the team Kind regards Debbie Bodhanya Managing Partner
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Review titled Excellent patient care
Rated 5 stars out of 5
by J Swinhoe - Posted on 29 November 2024
I had a health episode which was very frightening. The GP receptionist was amazing, providing a calm voice and clear next steps. I ended up in the urgent care centre and while tests are ongoing, the help, responsive nature of reception and doctors at Limes and Theydon Bois has been fantastic.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 31 December 2024
Dear Ms Swinhoe I am so pleased to hear that we were able to support you and get you the help that you needed in a timely and calm manner. Thank you for taking the time to feedback. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
From receptionists to the Gp appointment I can’t fault anything. It was easy to made an future appointment and the GP was so helpful and gave some good advice
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear patient That is so lovely to hear. General Practice is not easy at the best of times, so I am so pleased that you have good experience with our whole team. I will certainly feed this back to them. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Wonderful care.
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
Today, I had a wonderful experience when visiting the Limes Medical centre. The lady on the reception desk was incredibly helpful. My concern with professionalism and care.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear Patient Many thanks for your feedback. Our reception team work so hard so it is lovely to be able to give them positive feedback. Many thanks Debbie Bodhanya Managing Partner
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Review titled The Limes Medical Centre is broken
Rated 1 star out of 5
by Steven Miller - Posted on 25 November 2024
Unable to make an appointment online, unable to make an appointment by phone, unable to make an appointment in person. Complained about this to the practice manager 5 years ago and nothing has changed. Today's advice is to take my daughter to A&E. Shameful.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 28 November 2024
Dear Mr Miller I am sorry to hear that you are unhappy with the practice. You are able to submit an e-consult from our website www.thelimesmedicalcentre.com. We do book specific appointments on line. In person appointments can be made with a range of clinicians. Some appointments are triaged so booked over the telephone via our reception navigators. Many things have changed over the past 5 years and I am sorry to hear that you feel nothing has changed. Please feel free to call me to discuss further on my direct line 01992 566555. Kind regards Debbie Bodhanya Managing Partner
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Review titled Very helpful
Rated 4 stars out of 5
by Megan Lamey - Posted on 01 October 2024
The female doctor who saw me was amazing when listening to my problem, diagnosing me and treating me with the necessary medication. I felt completely at ease and left my appointment feeling relieved that I had a diagnosis
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Dear Ms Lamey Thank you for taking the time to feedback. I am so glad that the GP was attentive to your concerns and thorough in her diagnosis and treatment. I will make sure that she is aware of your comments. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Got an appointment straightaway the lady the receptionist was lovely and helped me. It was like having private treatment.
Visited October 2024
Review titled The Limes Medical Centre
Replied on 24 October 2024
Dear Patient Thank you so much for your feedback. I am glad that we were able to support you with an appropriate appointment. Our reception team work really hard and will appreciate the feedback. Kind regards Debbie Bodhanya Managing Partner
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Review titled Efficent and quick referral
Rated 5 stars out of 5
by Amanda Nelson - Posted on 07 October 2024
Very impressed and pleased to be part of The Limes Medical Centre, the whole process of my first call to the surgery and the consequent referrals to PAH has been excellent and all the staff involved have been empathetic and informative. Many thanks
Visited October 2024
Review titled The Limes Medical Centre
Replied on 14 October 2024
Dear Ms Nelson Thank you! It is so nice to hear that both the clinical and non clinical teams have been able to support you from first contact to secondary care treatment. Thank you for taking the time to leave the feedback and I will share with the team. Many thanks Kind regards Debbie Bodhanya Managing Partner