The Limes Medical Centre
The Plain, Epping, Essex, CM16 6TLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Experience
Rated 4 stars out of 5
by Laura Reading - Posted on 12 November 2024
Saw a lovely GP today. I was seen on time. The doctor was kind, understanding, thorough, and compassionate. I was listened to, I was not rushed and I felt heard. I really appreciated the fact that the GP was easy to talk to, treated me with dignity and showed empathy.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 13 November 2024
Dear Ms Reading Thank you for taking the time to feedback. I will share this with the clinician that you saw. I am so pleased that you had effective and useful consultation. Many thanks Kind regards Debbie Bodhanya The Limes Medical Centre
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Review titled Outstanding care
Rated 5 stars out of 5
by Bailey Apps - Posted on 28 November 2024
The Dr I saw today was caring, understanding and listened to me. I felt heard and understood. This Dr is a credit to the surgery. I came away from my appointment feeling validated and listened to.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 31 December 2024
Dear Mrs Apps Thank you! I will make sure that your Doctor sees this lovely feedback. Many thanks Debbie Bodhanya Managing Partner
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Review titled Getting through a problem
Rated 3 stars out of 5
by Anonymous - Posted on 07 December 2024
I had an appointment recently at North Weald which was entirely satisfactory My only concern is that it's quite difficult to get through. Receptionists are very helpful. And once you get to see a practioner the service is good
Visited November 2024
Review titled The Limes Medical Centre
Replied on 31 December 2024
Many thanks for your feedback. The phone limes can be quite busy, especially in the early morning. I would suggest the "press 8" for a call back or using our e-consult service via the website. If you are able to call later in the day, when you can book advance appointments, you may not find the lines as busy. Thank you again - your feedback is important to us Kind regards Debbie Bodhanya Managing Partner
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Review titled Real care by real people
Rated 5 stars out of 5
by Chris Bullock - Posted on 29 November 2024
I attended the surgery in crisis a day or so earlier and it was a different GP that I saw. I didn't expect to receive a follow up call nor did I expect someone new to show the same level of care but they did. My consultation was unrushed, empathetic and caring. Additional support was offered and provided and I felt genuinely listened to. Thank you
Visited November 2024
Review titled The Limes Medical Centre
Replied on 31 December 2024
Dear Mr Bullock Thank you for your feedback and I am so glad that we were able to help. I hope that you are feeling better but do not hesitate to reach out to the practice whenever you need us. Kind regards Debbie Bodhanya Managing Partner
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Review titled Service difficult to access
Rated 2 stars out of 5
by Susan Seward - Posted on 14 November 2024
I need a cortisone injection to help me cope with pain in my knee. I have been told by email from the Limes Practice Epping that they do not know when the next clinic will take place and can give me no idea when I might receive this pain relief. I am left in limbo. I don’t know what to do.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 28 November 2024
Dear Mrs Seward I can see that the GP referred you internally for a steroid injection on 8th November. You are 6th on the waiting list. I expect that you will be seen within the next two months. Alternatively we can refer you externally to the hospital but I expect that the wait time could be much longer. Steroid injections are not part of a GP core contract but we are fortunate to have two GP's who are able to offer this to our patients. It does mean that the wait time is shorter and this is done at the practice. You are more than welcome to call me on my direct line if you would like to discuss further 01992 566555. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
The doctor listened to me was very reassuring put my mind at rest and now sending me for an back X-ray
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear Patient Thank you for the feedback. It is good to hear that you were seen, listened to and a plan made for investigating the issue. I will feedback to the team Kind regards Debbie Bodhanya Managing Partner
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Review titled Excellent patient care
Rated 5 stars out of 5
by J Swinhoe - Posted on 29 November 2024
I had a health episode which was very frightening. The GP receptionist was amazing, providing a calm voice and clear next steps. I ended up in the urgent care centre and while tests are ongoing, the help, responsive nature of reception and doctors at Limes and Theydon Bois has been fantastic.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 31 December 2024
Dear Ms Swinhoe I am so pleased to hear that we were able to support you and get you the help that you needed in a timely and calm manner. Thank you for taking the time to feedback. Kind regards Debbie Bodhanya Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
From receptionists to the Gp appointment I can’t fault anything. It was easy to made an future appointment and the GP was so helpful and gave some good advice
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear patient That is so lovely to hear. General Practice is not easy at the best of times, so I am so pleased that you have good experience with our whole team. I will certainly feed this back to them. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Wonderful care.
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
Today, I had a wonderful experience when visiting the Limes Medical centre. The lady on the reception desk was incredibly helpful. My concern with professionalism and care.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 21 November 2024
Dear Patient Many thanks for your feedback. Our reception team work so hard so it is lovely to be able to give them positive feedback. Many thanks Debbie Bodhanya Managing Partner
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Review titled The Limes Medical Centre is broken
Rated 1 star out of 5
by Steven Miller - Posted on 25 November 2024
Unable to make an appointment online, unable to make an appointment by phone, unable to make an appointment in person. Complained about this to the practice manager 5 years ago and nothing has changed. Today's advice is to take my daughter to A&E. Shameful.
Visited November 2024
Review titled The Limes Medical Centre
Replied on 28 November 2024
Dear Mr Miller I am sorry to hear that you are unhappy with the practice. You are able to submit an e-consult from our website www.thelimesmedicalcentre.com. We do book specific appointments on line. In person appointments can be made with a range of clinicians. Some appointments are triaged so booked over the telephone via our reception navigators. Many things have changed over the past 5 years and I am sorry to hear that you feel nothing has changed. Please feel free to call me to discuss further on my direct line 01992 566555. Kind regards Debbie Bodhanya Managing Partner