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The Limes Medical Centre - Finch Road Branch - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Poor service

    Rated 1 star out of 5

    by Anonymous - Posted on 30 November 2022

    Poor service with appointments, you are on hold for so long by then all the appointments are gone. They haven’t updated the appointment system to use alternative methods such as online forms that then can be triaged etc. They haven’t extended their practice hours to see more patients. It’s seems as though all they have is a new building but the old systems are still the same.

    Visited November 2022

    Report as unsuitable

    Review titled The Limes Medical Centre - Finch Road Branch

    Replied on 21 December 2022

    I am really sorry to hear your recent experience with the practice was not a positive one. Regarding our appointment system - we have on the day appointments which are/should be for emergencies only. We have pre-bookable appointments across the week, we have access to our Hub and now we can offer additional appointments for a new paediatric service for children under 16. If you can please contact the practice and speak with the Practice Manager we would be most happy to discuss your concerns and the appointment system in more detail. Thankyou The Limes Medical Centre

    Report as unsuitable


  2. Review titled Unhelpful

    Rated 2 stars out of 5

    by Anonymous - Posted on 14 October 2022

    I called to get help and the receptionist said they would get back to me soon. Its been 5 weeks i called them back and they told me to call another service that couldn’t help me and cut the call on me when i asked questions and for help.

    Visited October 2022

    Report as unsuitable

    Review titled The Limes Medical Centre - Finch Road Branch

    Replied on 21 December 2022

    I am really sorry to hear your recent experience with the practice was not a positive one. We have an excellent system in the practice allowing us to check any call data we need to help improve quality and customer service. If you can please contact the practice and speak with the Practice Manager we would be most happy to discuss your concerns. Thankyou The Limes Medical Centre

    Report as unsuitable