The Lighthouse Medical Practice (IG)
Ian Gow Memorial Health Centre, Milfoil Drive, Langney, Eastbourne, East Sussex, BN23 8BRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Lighthouse Medical Practice (IG).
Reviews
-
Review titled Dreadful
Rated 2 stars out of 5
by RK - Posted on 30 January 2025
I visited the surgery this morning for a blood test following a consultation with the Dr yesterday. I was surprised and concerned to discover that the urine samples that were previously requested and left with yourselves were not on record. I'd like to know why and what became of these? Given the Dr had also referred me for further tests it occurred to me this morning I would need to inform you of my recent change of address. However according to your staff this can only be done online and not at the surgery, which I found bizarre given that I was there and a simple form to complete would have sufficed? the importance of changing my address as soon as possible was so that the referral letters from the hospital could be sent to the correct address. This brought up another set of issues which again I found very strange. According to the receptionist the records maintained with yourselves although shared online via the NHS app and associated systems, does not get shared with the hospital. I was advised I would need to call the hospital directly to have these amended. Quite frankly I did not find this explanation to be credible and having sought clarification from NHS online, it clearly indicates to contact your GP surgery and ask them to update your address. To call the hospital and ask them to change my address is unusual to say the least. Does every person who moves have to inform their local hospital to correct their records? The above set of events does not bode well for the surgery, painting a mixed and inconstant view of your practice's admin procedures; I say this as the receptionist yesterday afternoon could not have been any more helpful it was actually quite refreshing to experience a receptionist wanting to help and providing useful information. Please treat this as a formal letter of complaint. Please address the above issues raised and confirm my records with the hospital has been changed following the completion of the text link you sent me. I would have preferred to have addressed via email, but you do not provide this in any of your contact information.
Visited January 2025
Review titled The Lighthouse Medical Practice (IG)
Replied on 10 February 2025
Dear JK, Thank you for you feedback. We have responded to you by letter. Kind regards Heather Layne Team Leader Lighthouse Medical Practice
-
Review titled I have been left speechless
Rated 5 stars out of 5
by Sue Matthews-Wallace - Posted on 20 June 2024
…by the outstanding treatment I have received today. I am a new patient at The Lighthouse and am able to say the practice is zinging with emotional literacy. From the call taker, who recorded my symptoms this morning, to the two phone calls, staff could not have been kinder or more professional. I was given a GP appointment for this morning and could not have asked for a more professional, clinically sound or kind doctor. Thank you very much.
Visited June 2024
Review titled The Lighthouse Medical Practice (IG)
Replied on 15 October 2024
Dear Mrs Matthews-Wallace, Thank you for wonderful review. I will ensure your feedback is passed onto the team. Kind regards Heather Lighthouse Medical Practice
-
Review titled Efficient triage system
Rated 4 stars out of 5
by Ken Butcher - Posted on 02 January 2024
I was seen face to face the morning I presented symptoms by phone to reception . Pneumonia was present as part of chest infection . Penicillin prescribed . A repeat experience 12 days later as infection still present and was seen immediately on a busy post bank holiday day. I am grateful triage worked so efficiently in this case. Thank you.
Visited December 2023
Review titled The Lighthouse Medical Practice (IG)
Replied on 01 May 2024
Dear Mr Butcher, Thank you for your review. I will pass this on to the team. Kind regards Heather Lighthouse Medical Practice