The Lakes Medical Practice - Ratings and reviews
Reviews
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Review titled Frustrated patient
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
I was prescribed some medication, that I am having a reaction to, I am also in a lot of pain with my hand and wrist, with no obvious cause, tried booking an online appointment but the earliest was a month wait, tried phoning from 8 o’clock got through eventually and then was cut off, I tried redialling 100 times in all, then eventually I just gave up, I tried phoning the following day same time with the same issues, I will just have to put up with my pain and I have stopped taking the medication.
Visited March 2024
The Lakes Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Really happy with the service from this practice. The staff are so helpful, professional and friendly. The service I’ve recently received was 10/10. This practice treats you really well and you can tell the staff are happy there and happy to help you. Thanks guys!
Visited July 2023
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear patient Thankyou for you kind comments and for taking the time to send a review to us. We will share your comments with all the GP's and staff
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Review titled Great doctors, receptionist let the place down
Rated 1 star out of 5
by Gemma - Posted on 15 June 2023
The doctors here are outstanding, however the receptionists are completely lacking of empathy and understanding, one in particular is rude and impatient. She is trained to be a receptionist, not make the decision if somebody's situyis an emergency or not, eapecynot knowing the history and not allowing the patient to explain!
Visited June 2023
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear Gemma Thankyou for your feedback. We take all comments seriously and we will feed this back to the staff as it is important to us that all our patients have a good experience when visiting or phoning the practice.
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Review titled Lovely doctor!
Rated 4 stars out of 5
by ACB - Posted on 11 January 2023
Seen a new female dr this week who is absolutely amazing. Treated me with such care and kindness and really put my mind at ease. She was also very thorough and made sure to follow up with me. I have been to this practice a few times and never had any issues with any of the drs. It can be hard to get a GP appointment (as it is anywhere) but they always try and accommodate you. Really grateful to my doctor (and GP staff) for being so lovely - I know how hard you all work and it does not go unappreciated!
Visited January 2023
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear ACB Thankyou for you kind comments. We are pleased your experience when you visited the practice was a positive one. We will share your feedback with the staff.
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Review titled Covid vaccination
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Arrived Sunday morning at 8.45 for a 9.05 appointment, the weather was horrendously cold, people started queueing at 8.55, still stood outside at 9.25, without anybody coming out or opening the doors, an old lady at the front of the queue was perished and shivering I offered to take her home as she looked very fragile, I feel on this occasion the practice left vulnerable people in a potentially deadly situation, Very sad indeed
Visited December 2022
Review titled The Lakes Medical Practice
Replied on 15 January 2024
Dear patient Thankyou for your feedback. We are sorry that you had a bad experience. The Covid vaccination clinics were not run by our practice staff, therefore i have fed your comments back to the team responsible.