THE KEYS FAMILY PRACTICE
Willenhall Medical Centre, Field Street, Willenhall, West Midlands, WV13 2NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Review
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2025
Takes weeks to get an appointment,, some receptionist are rude and when ringing constantly number 1 but yet have to wait 15 minutes for someone to answer, the nurse i see is very friendly,
Visited May 2025
THE KEYS FAMILY PRACTICE has not yet replied.
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Review titled Doctors surgery
Rated 5 stars out of 5
by Julie webb - Posted on 08 May 2025
Great nurse went to have stitches out she put me at ease we had brill conversation,she was lovely and easy to talk to and took them out with no problem at all
Visited May 2025
THE KEYS FAMILY PRACTICE has not yet replied.
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Review titled Very quite surgery
Rated 4 stars out of 5
by Marie - Posted on 25 May 2025
I recently went for an injection after been bitten by a cat while on holiday The nurse was excellent and was able to talk me through the procedure she was very friendly and professional Although it was very difficult to get an appointment The surgery is very quite and clean There is never more than 2 other patients waiting Which makes it very comfortable and gives the feeling of less germs It is always difficult to get appointments but the nurse was able to book me in for the next injection
Visited May 2025
THE KEYS FAMILY PRACTICE has not yet replied.
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Review titled Caring listening and showing support
Rated 5 stars out of 5
by Diso Ram - Posted on 24 April 2025
I came to see the nurse Tracy I cannot put in words how Tracy supported me through my consultation I was listened to cared for her support and responses made me feel better Tracy prescribed me antibiotics Said would follow up with further blood test and assured me And advised should l feel any worse to contact hospital. I was grateful for time and support Thank you Tracy Amazing and very caring. Ever surgery needs a Tracy
Visited April 2025
Review titled THE KEYS FAMILY PRACTICE
Replied on 06 May 2025
Dear Diso Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards, Holly Patient Experience Team
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Review titled Quickly Seen
Rated 5 stars out of 5
by Amarjit Singh - Posted on 13 March 2025
I had a full diabetes check up and was seen exactly on time. The practice waiting room was clean and tidy and the check in procedure was very simple. The only thing that needs improvement is the massively loud clanking of the doors around the surgery.
Visited March 2025
Review titled THE KEYS FAMILY PRACTICE
Replied on 26 March 2025
Dear Amarjit Thank you for your review. We are so pleased to see that you are happy with our services. Kind Regards Holly Patient Experience Team
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2025
Very disappointed with this surgery I wasn’t listened to and even had to go private I felt that unwell and had to keep pushing to get treated for my symptoms
Visited March 2025
Review titled THE KEYS FAMILY PRACTICE
Replied on 28 March 2025
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Holly Patient Experience Officer
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Review titled Lovely phramacist
Rated 5 stars out of 5
by David Smith - Posted on 04 March 2025
Saw the pharmacist today for a health review. He was very polite and respectful with good advice. Thank you
Visited March 2025
Review titled THE KEYS FAMILY PRACTICE
Replied on 28 March 2025
Dear David Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Holly Patient Experience Team
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Review titled The best nurse
Rated 5 stars out of 5
by Emma butler - Posted on 10 January 2025
Nurse T is amazing. She always keeps me and my children at ease. She's very helpful and is extremely good at her job.
Visited January 2025
Review titled THE KEYS FAMILY PRACTICE
Replied on 31 January 2025
Dear Emma, Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team Kind regards, Holly Patient Experience Team
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Review titled Prompt service
Rated 4 stars out of 5
by Rebecca Anson - Posted on 04 February 2025
I have always been lucky to have any issues dealt with straight away I feel that the online process is handy and dealt with promptly, however routine appointments are not always prompt, waiting times can be way over 10 mins even if no one is in the waiting area… recent problem… called for smear test numerous times informing staff I’m not due yet… receptionist told me yes you are your overdue stated I’d had one is June 2022 I recall August 2022 but thought maybe they calling early now to be booked in.. told come tomorrow for appointment as I’m overdue… turned up and nurse told me she couldn’t do it as it I wasn’t due until August… waste of journey and lost time at work… Nurse was very good and apologised for the confusion she was going to speak to receptionist booking appointments as information given was incorrect… hopefully just a one off… would definitely recommend to others
Visited January 2025
Review titled THE KEYS FAMILY PRACTICE
Replied on 26 March 2025
Dear Rebecca Thank you for taking the time to leave a detailed review in relation to your experience with the Practice. We are continuously improving our services to meet patimjent satisfaction and take all feedback on board, both positive and negative. Kind Regards Holly Patient Experience Team
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Review titled Good practice
Rated 5 stars out of 5
by Helen Williams - Posted on 05 November 2024
Got an appointment easy yesterday by filling out an econsult online via the app. Dr I saw was very good and checked my symptoms thoroughly
Visited November 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 08 November 2024
Dear Helen Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Kelly Patient Experience Team