The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great practice
Rated 4 stars out of 5
by lidia assuncao - Posted on 14 May 2025
the hank’s so much for this service something verry difficult for me because. off i need emergency cheek up i need waiting for they call me but some thing they don’t call me as well for exempale last week i have problem with my hand i really need help because my hand is very painful but think have anny call from doctor and i try to fill up the link but after info to cheek they tell me that i don’t annyhing in the sistem. so try to tell them to sent another thanks
Visited March 2024
Review titled The Jubilee Street Practice Ltd
Replied on 14 May 2025
Dear Lidia Assuncao Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and the difficulty you faced in accessing care when you were in pain. We understand how frustrating it must have been not to receive a call back after requesting an urgent appointment. We sincerely apologise for any inconvenience or distress this may have caused. It is also concerning to hear that after completing the online form, you were told there was no record of your submission in our system. We take this matter seriously and would like to investigate what happened. To help us look into this properly and ensure it does not happen again, please contact the practice directly either by telephone or in person at reception and provide more details, such as the date and time you submitted the request and any reference number you may have received. Your health and wellbeing are important to us, and we are committed to improving our service. Thank you again for bringing this to our attention. Kind regards Kamal Chief Operating Officer
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2025
I’ve not had this very poor service in this surgery. The doctor prescribed some medication for my child and then cancelled it without letting me know! I’ve been going to the pharmacy everyday to check and then realised that she cancelled it and has not let me know!
Visited February 2024
Review titled The Jubilee Street Practice Ltd
Replied on 12 February 2025
Dear Patient, Thank you for sharing your concerns. We sincerely apologise for the experience you have had regarding your child’s prescription. We understand how important timely communication is, especially when it comes to your child’s healthcare. Prescriptions may be reviewed and amended by the prescribing clinician based on clinical guidelines or new information, but we acknowledge that you should have been informed of any such changes. We are looking into this matter to understand what happened and to ensure that communication improves in such cases moving forward. If you would like to discuss this further or require assistance with your child’s prescription, please contact the practice directly, and we will be happy to assist you. Kind regards Kamal Senior Management Team
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Review titled Really good care
Rated 5 stars out of 5
by James Payne - Posted on 15 February 2024
Friendly, professional and caring. I had stitches removed by one of the practices nurses. he put me at ease and gave me very clear guidance. Didn’t have to wait long, and was impressed by the standard of Care
Visited February 2024
Review titled The Jubilee Street Practice Ltd
Replied on 16 February 2024
Dear James Payne, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our nurse to be friendly, professional, and caring during your visit. Providing clear guidance and putting our patients at ease are top priorities for us, and we're glad to hear that you felt well taken care of. We strive to maintain high standards of care and efficiency, so it's rewarding to know that your experience met your expectations. If you have any further feedback or questions, please don't hesitate to reach out. Wishing you good health. Kamal Senior Management Team
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Review titled Great practice but impossible to negotiate the website!
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2024
I have tried on several occasions to contact the practice using e-consult. However I fail everytime to find the form where you can explain what is wrong! Please can you make it simpler and put a link on the home page of your website so that it is very easy to use e-consult. This morning I wanted to get in touch and request an in-person consultation for my friend (registered at the practice) who has had a heart problem recently. I had to do it via 'heartburn' as I couldn't find anywhere more relevant!! Please can you do something about this. I am a huge fan of this practice but would so appreciate an easier way to contact you online. I even called in at the practice to see if one of your receptionists could help me negotiate the website, but she couldn't! Thanks.
Visited February 2024
Review titled The Jubilee Street Practice Ltd
Replied on 27 February 2024
Dear patient, To try and address the concerns you raised, I would like to take this opportunity to share the following information, which hopefully will not only help you and your friend but others as well. You can access our online consultation service via our website at https://jubileestreetpractice.nhs.uk/. Once on the home page, you will see three options right at the top of the page as red buttons. One of these is the 'Online consultations' button. Clicking that will take you to our partner site, 'e-Consult', where you can begin filling out the form. I do acknowledge that when presented with the option of 'Find the problem you want to ask about', some queries such as heart-related issues do not appear in the options list or by searching for them. In such instances, if you click on 'All problems A-Z' and then click the link just under the search box labeled 'Request other advice', this will allow you to discuss any issues not listed in the options. I want to express my gratitude for helping your friend and for continuing to use our online services. Unfortunately, we do not have control over some of the questions and options that patients are presented with. However, I am confident that with the above information, you and others should find assistance for any non-emergency conditions. If you encounter any further difficulties or have additional feedback, please do not hesitate to reach out. We are continually striving to improve our services and appreciate your valuable input. Finally I will discuss this with our Patient Assistant team to ensure they are all aware of this and in the future are able to support patients such as your self to better navigate the e-consult form. Wishing your friend good health, Kamal Senior Management Team
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2024
I went for a cervical screening and the nurse was incredibly kind, helpful, and attentive. She gave extra advice and answered all the questions I had and made me feel really listened to. Thank you for a very easy and positive experience
Visited January 2024
Review titled The Jubilee Street Practice Ltd
Replied on 08 January 2024
Dear Patient, Thank you for sharing your positive experience with our cervical screening services. We appreciate your feedback and are glad to hear that our staff provided helpful and attentive care. Your input helps us maintain and improve the quality of our services. Wishing you good health Kamal Senior Management Team
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Review titled Great nurse
Rated 5 stars out of 5
by Lucy Bermange - Posted on 21 May 2024
I just had an appointment for my son’s immunisation and the nurse was fantastic! Was very friendly and made me feel at ease as I was nervous for my son to have his injections. He was very quick and professional and made it a lovely experience.
Visited January 2024
Review titled The Jubilee Street Practice Ltd
Replied on 21 May 2024
Dear Lucy Bermange Thank you for sharing your positive experience with our nurse during your son's immunisation appointment. We are delighted to hear that the nurse's friendly and professional manner helped put you at ease and made the experience pleasant for both you and your son. Your feedback is greatly appreciated and will be passed on to the nurse and the rest of the team. It is always encouraging to know that our efforts to provide excellent care are making a difference. Wishing you and family good health! Senior Management Team Kamal
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Review titled Disappointing service
Rated 3 stars out of 5
by Jacqueline Robson - Posted on 18 January 2024
I contacted the surgery through the online form and was given a phone appointment a week later with a associate which is very disappointing as I need to speak to a doctor as I’m going through the menopause and I don’t feel comfortable speaking to someone else as I feel I’m being fobbed off I also filled out another online consultation but had no reply very disappointed with the way it went.
Visited January 2024
Review titled The Jubilee Street Practice Ltd
Replied on 19 January 2024
Dear Jacqueline Robson Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you may have faced in obtaining a timely appointment and for not receiving a response to your online consultation. We understand that discussing personal health matters, especially related to the menopause, requires sensitivity and the expertise of a clinician. Your feedback is crucial in helping us identify areas for improvement. We assure you that we take your concerns seriously and will review our processes to ensure that patients with specific needs receive the appropriate attention and care. As well as GPs and practice nurses, at Jubilee Street we have a large team of clinicians with whom you may be offered a consultation. This includes a clinical pharmacist, a physician associate, a musculoskeletal practitioner, a mental health practitioner, a midwife, and a cardiovascular nurse. Most of the clinicians work closely and are supervised directly by a doctor. However it looks like your latest e-consult requesting the appointment to be chaged to a GP, although was received and agreed upon by the GP, we failed to contact you to inform yo of this. We are very sorry that on this occasion we had not responded to your query and closed off the consultation. At the time of writing this I understand one of our admin team has contacted you and booked you in with one of our GP's. We hope this is to your satisfaction, if however you wish to discuss any of this further, please get in touch with us. Wishing you the best health Kamal Senior Management Team
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
I had excellent care from the nurse at jubilee street practise. It was easy to book appointments and be seen. The care was efficient and of high level and we discussed my care rather than just being told what to do (which I like).
Visited December 2023
Review titled The Jubilee Street Practice Ltd
Replied on 13 December 2023
Dear patient, Thank you for taking the time to share your positive experience at Jubilee Street Practice. We appreciate your feedback on the excellent care provided by our nurse. It's great to hear that you found the appointment booking process easy and that the care you received was efficient and of a high standard. We value the opportunity for patients to be actively involved in discussions about their care, and we're pleased to hear that this approach resonated with you. If you have any further comments or suggestions, feel free to share them with us. Your feedback is important in helping us maintain and improve the quality of our services. May I take this opportunity to highlight for all our patients, that if you have a nurse appointment and can no longer make it or wish to re-book, then please help us by requesting a cancellation using the following administrative help link: https://jubileestreetpractice.webgp.com/react-consult-administrative-help?codeName=GEC_ADM Wishing you good health! Kamal Senior Management Team
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Review titled really hard to cancel appointments
Rated 3 stars out of 5
by Niamh Darlington - Posted on 28 November 2023
Hi Tried calling but ended up on hold for ages to cancel a flu jab. I am really loath to be a no-show but work commitments mean i can't attend anymore. Tried calling but was on hold for ages, emailing but kept getting bounce backs so ended up filling in an online medical form- hopefully gets picked up. An easier service to cancel appointments would eb appreciated. Like i said, hate to be a no show when nhs is stressed but also cannot afford to be on hold for ages as am at work. hopefully one of the forms submitted gets through and the slot can be given to someone else.
Visited November 2023
Review titled The Jubilee Street Practice Ltd
Replied on 28 November 2023
Dear Niamh Darlington, Thank you for taking the time to inform us about the challenge you faced while attempting to cancel an appointment that no longer suits your schedule. We appreciate your efforts in ensuring that the appointment slot can be made available to someone else with sufficient notice. Moreover, we are grateful for your constructive feedback, shedding light on the necessity for improved awareness regarding the optimal method of canceling appointments, one that is convenient for patients. In response to your valuable input, we have introduced a new feature on our website called 'Book & Cancel Nurse Appointments.' You can find this button halfway down the homepage, highlighted in red. Anyone can utilise this feature to inform our admin team about the appointment you wish to cancel. Additionally, there is an option to indicate if you would like to rebook the appointment, allowing a member of the admin team to contact you. This implementation aims to streamline the cancellation process, reducing the burden on our telephone lines. It is particularly beneficial for those who may find it challenging to use traditional telephone services or wish to avoid prolonged wait times for canceling appointments. For GP appointments, we currently request patients to call us for cancellations. However, stay tuned as we are actively working on a similar online solution for GP appointments in the near future. Once again, we extend our gratitude for bringing this matter to our attention, and we wish you continued good health. Kind regards, Kamal Senior Management Team
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Review titled Very responsive
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I’ve always had a prompt and mostly helpful responses to any contact I’ve made to the GP considering how pressured NHS services are.
Visited November 2023
Review titled The Jubilee Street Practice Ltd
Replied on 17 November 2023
Dear Patient, Thank you for sharing your positive experience with our GP practice. We appreciate your feedback on the prompt and helpful responses despite the challenges faced by NHS services. Your input is valuable as we strive to maintain high standards of service for all patients. Wishing you good health! Kamal Senior Management Team