The Ivy Medical Group
6 Lambley Lane, Burton Joyce, Nottingham, Nottinghamshire, NG14 5BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Ivy Medical Group.
Reviews
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Review titled Great service
Rated 4 stars out of 5
by Rachael Griffiths - Posted on 24 February 2025
The wait in the queue was lengthy but the service from receptionist answering the phone through online triage and receiving a prescription was excellent and speedy.
Visited February 2025
Review titled The Ivy Medical Group
Replied on 25 February 2025
Dear Rachael, We are so pleased to hear that you were happy with the service you received. We are very grateful to receive your positive feedback and thank you for taking the time to do this. Your feedback will be shared with the practice team. Kind regards, Melanie. Practice Manager.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Hello Ivy Medical Team - I can't start to tell you how delighted I was to receive a message from you this afternoon, regarding some blood tests that had taken place a week ago, as part of a planned appointment with one of your Practice Nurses. Such rapid, and in this case, positive and encouraging feedback, is indeed an excellent example of the outstanding care that is provided by you all. Thank you.
Visited November 2024
Review titled The Ivy Medical Group
Replied on 25 February 2025
Dear patient, It was lovely to receive your feedback about the service you received from the practice team. We love hearing from our patients so thank you for taking the time to do this. Best wishes, Melanie. Practice Manager at Ivy Medical Group
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2024
I contacted the gp regarding a health issue this morning that I didn’t feel needed to take up an appointment space. They provided me with a link to send photos of the issue and responded to me the same day, asked me a few more questions and then were able to provide me with a prescription. Really impressed with the quickness and efficiency of this service. Thank you.
Visited August 2024
Review titled The Ivy Medical Group
Replied on 25 February 2025
Thank you so much for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received. Your feedback will be shared with the practice team. Best wishes, Melanie. Practice Manager at Ivy Medical Group
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Review titled Super efficient, so impressed
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
Problem with a hand wound healing and another personal problem, requested on line help and sent a photo. Within one hour had an appt that day with the nurse and a link to book a GP appointment. Appointment made for 2 weeks later! 2 weeks! Incredible. Rang and asked if it could be brought forward a week and it was. Saw GP, prescribed medication and had it dispensed all within an hour. Thank you to them all!
Visited June 2024
Review titled The Ivy Medical Group
Replied on 25 February 2025
Thank you so much for your feedback regarding using the on line triage service and to hear of the helpful service you received from the practice team. We love hearing from our patients so thank you for taking the time to let us know. Your comments will be shared with all the staff. Kind regards, Melanie. Practice Manager at Ivy Medical Group.
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Review titled Very helpfuk
Rated 5 stars out of 5
by Mary Williams - Posted on 20 August 2024
I am a user of the on-line service & feel it is the best way to deal with any requests. I had a problem with my shoulder area & on advice from my physio sent a request with a view to issuing some medication that he suggested. I used the service for this & was sent a text message to say medication had been issued. The problem has thankfully subsided with both physio & meds. I’m aware that there have been issues for other patients but the team are doing their best under circumstances that have in recent years been very demanding & out of their control. Our NHS do a wonderful job & we have a lot of patients in Burton Joyce & surrounding areas. Please be mindful of this before hitting social media to vent your opinions. No member of staff, GP or nurse should wake up worrying about their work day. Remember no-one really know what each individual may be dealing with in their own lives. Please be kind…
Visited June 2024
Review titled The Ivy Medical Group
Replied on 25 February 2025
Dear Mary, We are so pleased to hear that you find the on line service easy to use and that you were happy with the service you received. We are also pleased to hear the issue has improved for you. We are very grateful to receive your positive feedback and thank you for taking the time to do this. Your feedback will be shared with the practice team and it really does make a difference to hear such lovely kind words. Best wishes, Melanie. Practice Manager at Ivy Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Sally scothern - Posted on 23 May 2024
Ivy have never let me or three generations of my family down. I had recent fall with ongoing problems- pain and need for a scan. I had a swift and comprehensive response via the triage service and liaised with a GP resulting in a proactive plan and referrals to relevant services. They are under huge pressure and work very hard.
Visited May 2024
Review titled The Ivy Medical Group
Replied on 13 December 2024
Dear Sally, thank you so much for providing wonderful feedback regarding the care you and your family have received from our practice. It is very much appreciated. Your feedback will be shared with the whole team and it makes the hard work worthwhile. Kindest regards, Melanie Maddock, Practice Manager @ the Ivy Medical Group.
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Review titled Prompt response
Rated 4 stars out of 5
by Steve - Posted on 22 May 2024
Pleased with a swift and reassuring response enabling me to obtain a specialist appointment within the next two weeks.
Visited May 2024
Review titled The Ivy Medical Group
Replied on 13 December 2024
Dear Steve, that is great to hear that you received the care you needed. Thank you for taking the time to provide your feedback to us. It means a lot to us all to hear positive stories from our patients. Kindest regards, Melanie Maddock. Practice Manager @ the Ivy Medical Group.
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Review titled Good response
Rated 4 stars out of 5
by Chris - Posted on 26 March 2024
I had to have an issue triaged and the surgery were very efficient in doing this. I was very grateful for their way of dealing with the issue
Visited March 2024
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Chris, We are pleased to hear that you found the triage system efficient and that you were happy with the service you received. We are very grateful to receive your positive feedback and thank you for taking the time to do this. This will be shared with the practice team. Kindest Regards, Melanie, Practice Manager
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Review titled Efficient Triage System
Rated 5 stars out of 5
by Ian Rothera - Posted on 29 March 2024
My recent and first experience of the Practice's Triage system involved very rapid progress through a Receptionist, Advanced Clinical Practitioner, Healthcare Assistant, Doctors and QMC Treatment Centre (CT scan). It meant the Ivy Medical Team were promptly able to allocate the right medical professional to my case for the necessary investigation and care with the relevant level of urgency. It was all very prompt and efficient, everyone was kind and helpful, and for me it worked well. It seemed a most efficient system, and I was impressed.
Visited January 2024
Review titled The Ivy Medical Group
Replied on 13 December 2024
Dear Ian, We are very pleased to hear that you found the triage system easy to use and that you were happy with the service and care you received. We are very grateful to receive your positive feedback and thank you for taking the time to do this. Your feedback will be shared with the practice team. Kindest regards, Melanie Maddock, Practice Manager at Ivy Medical Group.
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Review titled Very helpful
Rated 5 stars out of 5
by Mrs Deirdre Gibbs - Posted on 20 December 2023
I have always found the surgery staff to be very helpful. The staff are willing to get back to you within the set time frame they give you re advice or an appointment. Today I rang the surgery (as I had symptoms of a sudden infection) and needed advice. I was asked certain questions re this infection and advised I would be contacted within 48hrs. I was actually contacted the same day, and told that antibiotics had been ordered for me and the prescription had been sent straight to the chemist for me. I was able to collect these straight away and start treatment. I was also advised on follow up treatment as well. This was excellent service and I feel reassured by this. Thank you
Visited December 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Mrs Gibbs, It was lovely to read your feedback and hear of the service you received from the practice team. We love hearing from our patients so thank you for taking the time to do this. Your comments will be passed on to all the staff. Kindest regards Melanie, Practice Manager