The Hoxton Surgery - Ratings and reviews
Reviews
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Review titled Lasting Power of Attorney
by flutehj33 - Posted on 11 September 2023
GP wouldn't sign as certificate provider for Lasting Power of Attorney for my father - after us being originally advised that they would. The forms were with them for almost two months with regular chasing before we were advised they wouldn't be signed.
Visited August 2023
Provided by Care opinion
The Hoxton Surgery has not yet replied.
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Review titled Lovely experience
by Stephen825 - Posted on 16 July 2023
I had a small lump in my lumber area It was causing me concerns as it hurt when bending and sitting. I saw a GP at Hoxton, she was welcoming and asked me to explain my concerns. She examined me thoroughly whilst explaining what she was looking for. She didn't find that the lump was anything serious and reassured me I could carry on with any activities but did say she would get me to have an ultrasound on my lumber area just to be 100% sure. Lovely experience with this GP. I felt I was listened to and felt so relaxed.
Visited July 2023
Provided by Care opinion
The Hoxton Surgery has not yet replied.
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Review titled Recent appointment
by patcx84 - Posted on 20 February 2023
No one called at the allocated time, for an appointment I have had to wait weeks for. Very disappointed as it is to do with my medication, and need a review.
Visited February 2023
Provided by Care opinion
Review titled The Hoxton Surgery
Replied on 27 February 2023
Thank you for your comment. We are sorry that you felt unhappy with the service we provided. We find NHS choices limited from an engagement point of view. We would ask if you can contact Khurram Shahzad, our Practice Manager, so that he can discuss any issues with you or if you leave your details, he will contact you back so we can resolve your concerns.
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Review titled No one called for my telephone consultation
by Juanqi Hu - Posted on 19 December 2022
I was booked for a telephone consultation - no one called. The next availability was 2 weeks later.
Visited December 2022
Provided by Care opinion
Review titled The Hoxton Surgery
Replied on 20 December 2022
Thank you for your comment. We are sorry that you felt unhappy with the service we provided. We find NHS choices limited from an engagement point of view. We would ask if you can contact Khurram Shahzad, our Practice Manager, so that he can discuss any issues with you or if you leave your details, he will contact you back so we can resolve your concerns.
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Review titled Positive experience
Rated 5 stars out of 5
by Niamh Reidy - Posted on 16 October 2022
I attended the practice with a symptom I was concerned about, the GP who looked after me was so professional and reassuring. Despite his clinic running late, I did not feel rushed or under pressure. I feel as though I was spoken to with respect and felt very included in our discussion. Thank you!!
Visited October 2022
Review titled The Hoxton Surgery
Replied on 25 October 2022
Thank you very much for taking the time to post your comment. It is a real boost to us to know that we are getting it right a lot of the time. We will keep working hard to improve the service over all.
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Review titled Problem with a sick note
by beidrx38 - Posted on 31 October 2022
I had an operation on my left hand at Homerton Hospital. Since then l have been absent from work and university till today. Therefore, l need a sick leave note to give to my employer. It took me such a long time to get an appointment with my GP. I was expecting a telephone call from the GP this morning, but l have not heard anything. So l called the surgery, and l was told that the GP tried to call me, but l did not have any missed calls either. A new appointment has been offered to me in early November 2022.
Visited September 2022
Provided by Care opinion
Review titled The Hoxton Surgery
Replied on 22 November 2022
Thank you for your feedback and I am sorry to hear that you had difficulty in getting your sick note. We have introduced a new way of requesting your sick note via completing E-Consultation. This will help patients and the surgery to process the sick note requests in a timely manner. Thank you again for your comments which help us look at ways in which we can improve (Practice Manager The Hoxton Surgery)
Provided by Care opinion
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Review titled A problem I had
by Sue eliza - Posted on 21 October 2022
I thought I had a normal 10min appointment with a doctor for a problem I had had for two and a half weeks. I got to the surgery and was seen by a student doctor who said it would take about 30min and a doctor would see me after. They asked me questions about my lifestyle and the problem, did a quick examination (which as we were alone I wasn’t all happy about), told me what they thought the problem was, and then said they’d ask the doctor to come and do a quick examination and let me know what was wrong. Came back and said the doctor was in a meeting but should be with us in about 10-15min. After 15min they went to find out what was happening and came back to tell me that the doctor couldn’t come for another 5-10min at which point I said I couldn’t wait any more as I had other things to do as was going away the next day. Not sure how they felt, but I wasn’t happy. I hadn’t been told beforehand that it was going to be a student doctor that I would be seeing , and we would be alone. In case of any future appointments I would like to be told who I will be seeing and whether they are a qualified doctor. If you do replies to these, I would like one .
Visited September 2022
Provided by Care opinion
Review titled The Hoxton Surgery
Replied on 25 October 2022
Thank you for your comment. We are sorry that you felt unhappy with the service we provided. We find NHS choices limited from an engagement point of view. We would ask if you can contact Khurram Shahzad, our Practice Manager, so that he can discuss any issues with you or if you leave your details, he will contact you back so we can resolve your concerns.
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Review titled Very grateful for the enormous help
by cruxdf56 - Posted on 22 August 2022
I went to the doctor as soon as I noticed that I had symptoms of depression, after a long period of anxiety. From the first moment they have helped me and content. I have way to go but very grateful for the enormous help from him.
Visited July 2022
Provided by Care opinion
Review titled The Hoxton Surgery
Replied on 30 August 2022
Thank you for taking the time to post your feedback about your experience. It is encouraging and moral boasting for the staff to know that we are giving a good service and patients like you are happy. Thanks again
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Review titled Grateful for Hoxton Surgery
by mineraldx96 - Posted on 22 July 2022
Whenever we call the surgery we are always treated respectfully and the team are friendly and helpful. The doctors always remember who we are and take the time to listen and help with our ailments at all times. The last couple of years have been challenging for the NHS, but we have always been able to speak to a doctor when needed and for this we are really grateful. We know how busy they must have been and still are.
Visited July 2022
Provided by Care opinion
Review titled The Hoxton Surgery
Replied on 22 July 2022
Thank you for taking the time to post your feedback about your experience. It is encouraging and moral boasting for the staff to know that we are giving a good service and patients like you are happy. Thanks again
Provided by Care opinion
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Review titled caring reception staff
Rated 5 stars out of 5
by Ibby1986 - Posted on 17 June 2022
the reception staff are wonderful and caring, they try their best to help the patients and there is always a smile on their face. It is not their fault when there is no appointments, they are just providing us with what is given to them. They dont make the rules and i dont like when certain patients have a go at them when truly they are just doing what they are asked.
Visited June 2022
Review titled The Hoxton Surgery
Replied on 20 June 2022
Dear patient. Thank you very much for taking the time to post your comment. We will pass your comment to our receptionists.