The Horn Lane Surgery - Ratings and reviews
Reviews
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Review titled Fed up doctors and receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2024
The miserable-sounding receptionist seemed to judge herself whether I was allowed to see a doctor or not, despite being first in line on call she decided to put me on the 'waiting list' because my problem wasn't good enough to see the doctor. I received no callback so called again, same day in the afternoon, and a different, more helpful receptionist thankfully gave me an appointment right away. However, the doctor I saw was very condescending. She didn't take me seriously at all despite my previous GP doctor (I saw the week before) telling me himself come get an appointment if my symptoms get worse. This surgery is like a 'russian roulette' of whether I get a helpful doctor and a decent check-up/diagnosis, which should most definitely not be the standard of any healthcare practice at all.
Visited March 2024
The Horn Lane Surgery has not yet replied.
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Review titled really good practice
Rated 5 stars out of 5
by sukhi - Posted on 18 July 2023
I’m really happy with this practice. almost every time i normally get same day appointments which is i think it’s great really good doctors and friendly reception team
Visited July 2023
The Horn Lane Surgery has not yet replied.
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Review titled Great surgery
Rated 5 stars out of 5
by Somu - Posted on 27 July 2023
I have been with horn lane surgery for over 10 years. I’m really happy with the services, ie same day appointments etc
Visited July 2023
The Horn Lane Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by anna van praagh - Posted on 03 May 2023
I have been with this surgery for over ten years and think the service they provide is exemplary. The receptionists are delightful and the doctors and nurses are fantastic.
Visited May 2023
The Horn Lane Surgery has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
Terrible receptionists. Make an appointment and once arrived they tell me that the appointment cannot go ahead. Receptionist are terrible. Some GPS are okay but there are some that are extremely rude an condescending. As a result I will be leaving the surgery due to being informed that my test results were missing and not on their system despite the GPS having made referrals to consultants, very dangerous and poor practice.
Visited February 2023
The Horn Lane Surgery has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Gerald Masters - Posted on 11 January 2023
I have had to see a doctor on far more occasions than I'd like and have always been seen on the day I call. Friends registered at other surgeries in the area are quite envious of the service I receive. Reception is excellent too. I am very surprised by those who have left critical reviews. The doctors have always been highly professional and quick to respond to my problems.
Visited January 2023
The Horn Lane Surgery has not yet replied.
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Review titled Prompt and Efficient GP Service
Rated 5 stars out of 5
by John McGuinn - Posted on 20 December 2022
I had a concerning mole on my back and was able to see a doctor within two days. He was concerned. Within two weeks I had a Dermatology consultation and minor surgery. A fantastic response. Horn Lane, like every other practice, is a busy surgery but I find the receptionists make time for me and are helpful. It is frustrating that on less urgent or chronic complaints, it is difficult to get a face to face appointment but I don’t think, from what I hear, that that is unique to this GP practice. Well done Horn Lane, keep up the good work and thank you.
Visited November 2022
The Horn Lane Surgery has not yet replied.
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Review titled 5 star
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
Horn Lane surgery is the best we are registered for 8 years they are like part of my family. They have a best doctors and a lovely staff always They helping me what I need , making everything easier for me . I want to thanks everyone one at Horn Lane surgery.
Visited August 2022
The Horn Lane Surgery has not yet replied.