The Healthcare Centre
Flintoff Way, Deepdale, Preston, Lancashire, PR1 5AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Healthcare Centre.
Reviews
-
Review titled Very helpful
Rated 5 stars out of 5
by Mandy Robinson - Posted on 15 November 2023
Very organised and friendly service Nurse extremely helpful Another blood clinic would be fabulous and would take the pressure of waiting in long queues
Visited November 2023
Review titled The Healthcare Centre
Replied on 16 November 2023
Dear Mrs Robinson - Thank you so much for taking the time to leave a review regarding the practice and the service you receive. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer. I have shared your review with the whole team as reviews like this mean a great deal to us. There are blood clinics commissioned locally but we understand the waiting times can be quite long for patients. The practice therefore have blood clinics on each day in the morning for our patients to reduce their wait. Blood clinics can only take place in the morning as the Lab collects samples midday only. If this situation changes we would happily review and put on extra clinics. Thanks Jane Goulding – Practice Director
-
Review titled Perfect!
Rated 5 stars out of 5
by Mrs Allison Read - Posted on 21 November 2023
Some major changes happening at this surgery all for the better. I have been registered there for over 25 years. Great how you can now book appointments online via patient access and blood tests too! After struggling at Healthport etc and giving up after waiting hours due to work made appointment online and in and out this morning for blood tests. GP appointment booked online too to review results. Just makes life so much easier and I am now more likely to have bloods done when I need them and not put them off for months as previous when having to attend healthport etc.
Visited November 2023
Review titled The Healthcare Centre
Replied on 21 November 2023
Dear Mrs Read - Thank you so much for taking the time to leave a review today regarding the changes you have noticed at the practice recently. During COVID we had to remove the online appointments booking facility as we had to screen all calls from patients as per the operational procedures we had to follow. Once this guidance was removed we returned to releasing appointments for online booking. Also following patient feedback and their struggles waiting for blood test appointments as you mention in your review we increased our capacity at the practice to enable us to provide a blood clinic for our patients in the mornings. We are not the commissioned service for Phlebotomy but we felt by offering this service in practice it made a difference to our patients. We really do appreciate your review as we continue to work hard on making improvements were possible. I have shared your review with the whole team as reviews like this are very motivational and mean a great deal to us. Thanks - Jane Goulding – Practice Director
-
Review titled Fantastic staff and service
Rated 5 stars out of 5
by Janee - Posted on 07 November 2023
Great practice very patient knowledgable and very thorough just been for my annual review and everything was explained well follow ups arranged couldn’t ask for any better service.
Visited November 2023
Review titled The Healthcare Centre
Replied on 07 November 2023
Dear Janee - Thank you so much for taking the time to leave a review today regarding your experience at the practice at your annual review. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer. I have shared your review with the whole team as reviews like this mean a great deal to us. It is always good to hear that you feel the team explained your review fully to you and they met all your expectations. Jane Goulding – Practice Director
-
Review titled pleasant experience
Rated 4 stars out of 5
by Anonymous - Posted on 01 November 2023
The nurse listened to what I had to say and demonstrated a good understanding of my feedback. They were professional and pkeasent.
Visited November 2023
Review titled The Healthcare Centre
Replied on 02 November 2023
Dear Patient - Thank you so much for taking the time to leave a review regarding one of our Nursing Team. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer and the practice team. I have shared your review with the Team as reviews like this mean a great deal to us and it is important to our team that our patients feel listed to. Thank you - Jane Goulding – Practice Director
-
Review titled Good visit
Rated 5 stars out of 5
by John Smith - Posted on 02 November 2023
During numerous visits to doctors over the years i have found them all to be friendly, caring helpful and most of all understanding to my various medical problems
Visited November 2023
Review titled The Healthcare Centre
Replied on 03 November 2023
Dear Mr Smith - Thank you so much for taking the time to leave a review regarding our Doctors. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer. I have shared your review with the Doctors as reviews like this mean a great deal to us. Jane Goulding – Practice Director
-
Review titled Good experience
Rated 5 stars out of 5
by Jane Anderton - Posted on 01 November 2023
Very approachable, helpful and reassuring . Would be very happy to visit this dr again . A great manner made me feel at ease to ask any questions and examined me to give me reassurance . Checked my records for dates and gave me the necessary information to contact the consultant. Overall very happy with the experience. Wasn’t an urgent app and was happy to book it in advance for a convenient time and place.
Visited November 2023
Review titled The Healthcare Centre
Replied on 02 November 2023
Dear Mrs Anderton - Thank you so much for taking the time to leave a review regarding one of our Doctors, Dr Beth. We really do appreciate the review and I have shared your review with her. It is always good to receive such positive feedback regarding the care and services we provide and we really do appreciate you taking the time to leave a review. We also appreciate the comment regarding the appointment booking, we have worked very hard to change this process this last 8 months. Thank you - Jane Goulding – Practice Director
-
Review titled Very helpful
Rated 4 stars out of 5
by Margaret Judge - Posted on 08 November 2023
I had a phone consultation with the clinical pharmacist.He was pleasant to talk to and very helpful regarding my medication and my husbands medication. He put me on a new medication which I received the very same day!!
Visited November 2023
Review titled The Healthcare Centre
Replied on 10 November 2023
Dear Mrs Judge - Thank you so much for taking the time to leave a review today regarding your experience at the practice with our Clinical Pharmacist. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer. I have shared your review with the whole team as reviews like this mean a great deal to us. Thanks - Jane Goulding – Practice Director
-
Review titled GP appointment
Rated 5 stars out of 5
by Greg Billington - Posted on 02 November 2023
Was seen by a caring and competent GP who took th time to listen and propose a course of action which will hopefully sort out my problem.
Visited November 2023
Review titled The Healthcare Centre
Replied on 03 November 2023
Dear Mr Billington - Thank you so much for taking the time to leave a review regarding one of our Doctors. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer. I have shared your review with the Doctor as reviews like this mean a great deal to us. Jane Goulding – Practice Director
-
Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
From reception to seeing medical professionals I always feel like I have been listened too and my needs are meet - holistic approach to my care and I have always been treated with dignity and respect-
Visited November 2023
Review titled The Healthcare Centre
Replied on 02 November 2023
Dear Patient - Thank you so much for taking the time to leave a review regarding all of our practice team. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer and the practice team. I have shared your review with the Team as reviews like this mean a great deal to us. It is important to our team that our patients feel listed to and they feel their needs have been met. The team strive to treat all our patients with dignity and respect. Thank you for your kind comments. Jane Goulding – Practice Director
-
Review titled Great Practice
Rated 5 stars out of 5
by Natalie Axten - Posted on 16 November 2023
I have been with this practice for over 20years and they have always been extremely helpful. GPs, Nurses and Admin have always been pleasant with a willingness to help. I have and will continue to recommend.
Visited November 2023
Review titled The Healthcare Centre
Replied on 16 November 2023
Dear Miss Axten - Thank you so much for taking the time to leave a review today regarding your experiences at the practice and all our team and you continued recommendation of our practice. We really do appreciate the review and it is always good to receive such positive feedback regarding the care and services we offer. I have shared your review with the whole team as reviews like this are very motivational and mean a great deal to us. Thanks - Jane Goulding – Practice Director