The Hawthorns Surgery
331 Birmingham Road, Sutton Coldfield, B72 1DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staffing attitudes
Rated 5 stars out of 5
by Eunice Taylor - Posted on 30 April 2025
Have had cause to attend the surgery for ear issues. All staff very patient, polite and understanding. Nothing appears to be too much trouble. So nice to attend a surgery like this.
Visited April 2025
The Hawthorns Surgery has not yet replied.
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Review titled Supportive Care
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
My son has Down’s Syndrome and has just turned 18. He had an appointment with the practice nurse for a health check. She spoke directly to him making sure he felt reassured whilst also treating him as the individual he is. The conversation was not focussed on me as his parent; he was encouraged to speak for himself. A GP was asked to look at an issue raised by me. He came promptly and was immediately very friendly and reassuring to my son. He isn’t not a familiar GP to either of us however what could have been an awkward and embarrassing moment for my son was however one where my son clearly felt at ease. I was really impressed by both the nurse and the GP with their friendly and reassuring manner towards my son. They treated him as an individual who does have a disability but can speak, with encouragement, for himself. It was a lovely example of caring and supportive care.
Visited March 2025
The Hawthorns Surgery has not yet replied.
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Review titled Fantastic doctor
Rated 5 stars out of 5
by Anna sergejew - Posted on 21 November 2024
My son came in due to bad chesty cough the dr was fantastic I hope to get him anytime I ring for my son as he is just brilliant I wish I could mention his name on here as he needs to no how much I appreciate the time and thoroughness he puts into his patients I recommend him to everyone and so does my mother in law
Visited November 2024
The Hawthorns Surgery has not yet replied.
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Review titled Swift friendly service
Rated 4 stars out of 5
by Anonymous - Posted on 27 September 2024
Frustrating to have to go via 111 but ultimately seen in a very timely way by the Dr who was friendly, thorough and reassuring.
Visited September 2024
The Hawthorns Surgery has not yet replied.
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Review titled Improved
Rated 4 stars out of 5
by Mrs S LLOYD - Posted on 27 September 2024
I rang this morning and a doctor rang me back very quickly. I was told before 11 o'clock so much improvement from the last time I needed help. The doctor gave me an afternoon appointment and medication
Visited September 2024
The Hawthorns Surgery has not yet replied.
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Review titled Supportive and kind
Rated 5 stars out of 5
by Melanie - Posted on 17 September 2024
Over the last 3.5 years, my mum passed away with terminal cancer, at the same time my husband was diagnosed with a life limiting condition which have been difficult and stressful to come to terms with. My GP in the practise has been very kind and supportive to me during this time , and indeed in the last year when I needed surgery I had a prompt referral to hospital and Successful outcome following treatment .
Visited August 2024
The Hawthorns Surgery has not yet replied.
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Review titled Easy booking system
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
Super easy to call up, don't have to wait on hold as there's an option for them to call back. I got a call from the doctor within 10 minutes if my initial phone call. Followed by a link to electronically book an appointment. Efficient and easy to use.
Visited July 2024
The Hawthorns Surgery has not yet replied.
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Review titled Unhelpful, blocking communication!
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2024
I was very concerned, as an ex RGN, older, but worked for the NHS from 1977, starting as an auxiliary nurse as a youngster. Taking a diploma and degree course in cardiology specialist nursing and training at Goodhope hospital. Worked at the Queen Elizabeth CCU, Liver ITU. Ward 6 cardiology directorate at East Birmingham, taught social Care at TORC Tamworth. I now have my own business and care for an elderly couple that are registered with the Hawthorne surgery. Both in eighties. I discovered my female client (physically disabled, partially blind,diabetic, has heart issues also), had a new and very nasty injury on her heel when I arrived, early afternoon. Half of her heel was bruised and two small wound areas, small but oozing a little. My client is an insulin dependent diabetic in her eighties, not very mobile, prone to falls, has an implanted heart defibrillator, that shocks very rapid specific arrhythmias of the heart, she hasn’t much feeling in her extremities, as diabetes numbs feeling in these areas. This kind of injury should be seen and treated fairly early, as very quickly with the blood sugar most of the time being high, this can very quickly escalate to infection and swelling. Her knee was extra warm and swollen and I rang the surgery immediately. The result was advise to ring 111 NHS direct. I asked if they had a specialist diabetic nurse on site, yes they had but she was in clinic and fully booked as well as the GP. It was a Friday, so the whole weekend a vulnerable couple, husband has Alzheimer’s also, they would be left alone all weekend with husband of 85. I then further asked if I could please just talk to the specialist nurse, or send photos via email and get some kind of advise please,on what I should do with this, to protect my client from sepsis and infection generally. The answer was refusal, not only to give me the specialist nurses email, but no when I asked for their surgery email. Long story short, no care offered at all, no help with any assessment and blocking and refusal to give email, so I could try to allow a medically trained specialist to assess the seriousness of the heel injury of the very elderly and vulnerable client under their care. Badger service was arranged by 111 NHS Direct, but took 12 hours to re assess on the phone three times, to advise it was far too late, this took from one o’clock in the afternoon to one o’clock in the early hours, to say it wasn’t serious enough and could be left. To say the NHS has deteriorated is an understatement, but to have people accept the neglect that is occurring, this is disgraceful. To actually get a surgery refuse a polite but concerned and knowledgeable carer an email, to refuse a vulnerable older couple care and attention that can escalate to a hospital visit, this is so bad. A hospital admission can mean great anxiety and distress at this age with all the frailty of these clients, to not be able to nip this in the bud, disgusting. Very concerned, worrying.
Visited June 2024
The Hawthorns Surgery has not yet replied.
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Review titled Quick response
Rated 5 stars out of 5
by Robert Birchall - Posted on 08 May 2024
Enquired about progress of a repeat prescription and it was sorted in ten minutes. Receptionist was very helpful.
Visited May 2024
The Hawthorns Surgery has not yet replied.
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Review titled Sympathetic response
Rated 4 stars out of 5
by Roger Salt - Posted on 06 February 2024
In common with many patients, I find the telephone conversation with a doctor a poor substitute for a consultation. I feel that both parties are at a disadvantage without the face to face interaction. It is however, enormously reassuring if the doctor listens carefully and responds constructively while being honest about the limitations of the health service in certain areas. This was my recent experience.
Visited February 2024
The Hawthorns Surgery has not yet replied.