The Halewood Centre (Aston Healthcare) - Ratings and reviews
Reviews
-
Review titled Once you see a dr
Rated 4 stars out of 5
by Anonymous - Posted on 14 October 2022
Ringing up in morning trying to book an appointment the choices are confusing ,not being able to book for a future appointment if all booking taken gor that day is disheartening you have to ring each day till you get a free appointment. Once you go see a gp ( usually a nurse not a gp) it’s ok,sometimes you have a long wait even if practice is empty.receptionists are helpful and pleasant.
Visited October 2022
Review titled The Halewood Centre (Aston Healthcare)
Replied on 11 November 2022
Dear patient, Thank you for taking the time to provide feedback on your recent experience. We are very pleased to hear that you were satisfied with the customer service you received from our team, and I will ensure your comments are passed on. We understand that the phone lines can be very busy when the appointments are released. We are currently reviewing the options on the phone lines and will be updating them very soon. We also hope to be able to offer an alternative option with an online consultation service in the near future. Kind Regards Deputy Manager, Aston Healthcare - Camberley Drive / Leathers Lane
-
Review titled Friendly practice
Rated 5 stars out of 5
by Irene Willis - Posted on 11 October 2022
I visited yesterday to see doctor only short delay no problem. Felt very satisfied with experience. Well done everyone. X
Visited October 2022
Review titled The Halewood Centre (Aston Healthcare)
Replied on 04 November 2022
Dear Irene. Thank you for taking the time to leave such positive feedback. We take patient care very seriously, and are pleased that you were satisfied with your experience. I will share your feedback with the staff. Kind regards Practice Manager
-
Review titled Finger crossed we might have a practice that works.
Rated 4 stars out of 5
by Satisfied Patient - Posted on 12 October 2022
It was really gratifying so see a GP who actually remembered seeing me on a previous occasion.. And I actually only had to wait just over 25min my allocated time, an the GP made a point of apologising..
Visited October 2022
Review titled The Halewood Centre (Aston Healthcare)
Replied on 04 November 2022
Dear Patient Thank you for taking the time to leave such positive feedback. We are committed to patient care, and are continuously looking for ways to improve upon this. All feedback received is learnt from and used to improve the practice and the patient experience. Kind regards Practice Manager
-
Review titled Abysmal practice
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2022
My grandson has been told by the walk in centre and a pharmacist that he needs to see a doctor yet they still will not see him. He needs antibiotics for his foot apparently and the pharmacist and walk in can not prescribe them. This is after weeks of ringing and trying to get an appointment.
Visited August 2022
Review titled The Halewood Centre (Aston Healthcare)
Replied on 17 August 2022
Dear Patient Thank you for taking the time to leave feedback regarding your experience. I am sorry to hear that on this occasion you were unhappy with the service you received. Unfortunately, as you have left your feedback anonymously I am unable to contact you. I would like the opportunity to discuss this matter further with you. Please can you contact me via leathers.lane@nhs.net or via 01519020296. Kind regards Practice Manager - Aston Healthcare, Leathers Lane.