The Grove Medical Centre
Borehamwood Shopping Centre, Borehamwood, Hertfordshire, WD6 4PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unsympathetic GP
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
The reception staff are great, the GP is extremely uncaring! Have a chest infection tried to get an appointment the receptionist kindly arranged a call back. The GP seemed irritated and insisted it wasn’t an emergency even though I explained I was sometimes breathless. I’m now in the process of changing GP
Visited May 2023
Review titled The Grove Medical Centre
Replied on 16 May 2023
Dear Patient Thank you for the positive feedback regarding our reception staff. However, I’m very sorry to hear that you were not satisfied with your consultation with the GP. We would like to investigate your concerns. Please can you send an email to hweicbhv.complaints.thegrove@nhs.net detailing your name, date of birth, the phone number that the GP contacted you on and date and time of the call. Kind regards Gary Lewis Practice Manager
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
While it's been very difficult to get through to the Reception for appointments, I succeeded in speaking to the GP by using the NHS portal which led to appointments and referral. I would suggest using the service.
Visited May 2023
Review titled The Grove Medical Centre
Replied on 19 May 2023
Dear patient I’m sorry to hear that you have experienced difficulty getting through to our reception team to book appointments. The demand when appointments are released is very high and we understand the frustration of the long phone queues at these times. We are currently reviewing access to our Practice and are planning to develop a system that is more accessible for all patients. It’s great that you were able to book an appointment using the NHS app. We advise patients to use the NHS app where possible as it is a very quick and easy option for booking appointments, where they are available, and saves the wait on the phones. Kind regards Gary Lewis Practice Manager