The Greens Health Centre - Ratings and reviews
Reviews
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Review titled Transphobic
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I asked about help with my medication and was told no, i still have not received an explanation or been given any further information
Visited April 2024
The Greens Health Centre has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
I moved into Dudley 20 months ago and registered at The Greens. On the few occasions I have needed to contact the surgery, I have always had great customer service via the receptionist team and have either been given a telephone consultation or face to face appointment on the same day. NHS does not always get praised, but I want to say well done to the team at The Greens for the great service I have received
Visited June 2023
Review titled The Greens Health Centre
Replied on 10 April 2024
Dear Patient, Thank you for your positive feedback regarding the practice. As stated in your statement the NHS does not always get 'good feedback' for the work they do and for this we thank you for your words of encouragement. I convey this positive feedback to all the staff at The Greens. Karlene Watson, Practice Manager.
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Review titled Great support and great surgery
Rated 5 stars out of 5
by Tracy McClymont - Posted on 29 June 2023
Had a problem with a medication and within 10-15 minutes of getting through to the surgery an alternative medication was prescribed and sent via electronic prescription to my pharmacy. so grateful for the kindness and support shown to me.
Visited June 2023
The Greens Health Centre has not yet replied.
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Review titled Polite receptionist
Rated 5 stars out of 5
by Jayne bowater - Posted on 25 April 2023
Myself and daughter came to the practice on 25th April morning for some information the staff was very polite and helpful. The atmosphere was really good & nice and welcoming. They did a great job with what I needed help with. Very greatful
Visited April 2023
The Greens Health Centre has not yet replied.
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Review titled Atrocious appointment system
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
The appointment system is a complete nightmare and totally unfit for purpose. You have to phone at 8 am for appointments that day and you simply can't get through. There is no other way to make an appointment. When you do get through you're told there's no appointments left and to try again tomorrow for the whole cycle to start again. This system is not designed for people who have a job. If you use the online enquiry form you're supposed to hear back from the doctor within 2 days. This simply doesn't happen. It's totally unacceptable to treat patients this way. This surgery should be ashamed of itself. I would not recommend anybody to register at this surgery.
Visited April 2023
The Greens Health Centre has not yet replied.
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Review titled Phone lines
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
I am now convinced that your receptionists don't even have the phones on the hook. An hour and well over 150 calls later lines are still busy. How is this possible?
Visited February 2023
Review titled The Greens Health Centre
Replied on 14 March 2023
Dear Anonymous Thank you for your feedback regarding services. I am sorry that you are not happy with our phone system. Please can you contact the surgery and speak to Karlene Watson, Practice Manager. Thank you
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Review titled Can't get appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Spoke to doctor just under a month ago who put me on medication, tells me under no circumstances just stop the medication I need to ring and speak to a doctor before finishing. I have been calling since Thursday and cannot get through, line is either busy or surgery closed. Even if you get to next caller in line you then get hung up on, so tell me what I should do about my medication please!?
Visited February 2023
Review titled The Greens Health Centre
Replied on 12 April 2023
Dear Anonymous Thank you for your recent feedback regarding your medication issues and the practice telephone system. We take feedback very serious. Please can you call or write into the practice and Practice Manager will address any concerns you have. Thank you.
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Review titled Dismay
Rated 1 star out of 5
by Booked High BP stroke risk - Posted on 08 November 2022
ex nurse high bp fear stroke cannot book by phone an appointment staff leave promises rarely fulfilled with a response bookings am it’s a mad tele rush, bookings for the day quickly taken, have to try again next day, it’s an absolute nightmare. This needs raising in government
Visited November 2022
Review titled The Greens Health Centre
Replied on 15 November 2022
Dear Patient, Thank you for your feedback regarding the appointment system at The Greens Health Centre. I can only apologise for any upset this has caused. To discuss this matter further please contact the surgery and ask to speak to the Practice Manager on 01902 667949
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Review titled Doctors don't look at blood tests
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2022
I had a blood test at ladies walk on Monday (6th) so why is it when I ring the greens on Thursday the doctors have still not looked at my results, I tried to ask the receptionist a question and she hung up on me. Rang again on Friday, still not looked at results. Absolutely ridiculous! Would like to know what they're doing because they are still not seeing patients face to face!
Visited June 2022
The Greens Health Centre has not yet replied.