Reviews

Displaying 1 to 1 of 1

1. Review titled Dreadful Service

   ★

   Rated 1 star out of 5

   by Alex Cook - Posted on 17 October 2022

   For years my partner and I have tolerated this second-rate practice, but now it's time to move. The latest nonsense meant I could only book a telephone appointment online, which is not what I need. So I tried to ring the surgery. After waiting on hold for 30 mins as "no.1 in the queue", I finally decided to walk over to the surgery. Three members of staff were there, none of them on the phone. Showed them I was on hold and they collectively shrugged their shoulders. No explanation, no apology. Begrudgingly, with their high and mighty demeanour, they gave me an appointment for 3 days' time. Dreadful.

   Visited October 2022

   Report as unsuitable

   Review titled The Green & Fir Road

   Replied on 24 October 2022

   Dear Mr Cook Thank you for your feedback and I am sorry our service has not met your expectations. I would welcome the chance to discuss your experience directly with you. I can be contacted at the practice. Many thanks Denise Bennett Practice Manager

   Report as unsuitable

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