The Grange Surgery
The Causeway, Petersfield, Hampshire, GU31 4JRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Surgery.
Reviews
-
Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2025
Was seen at my appointment time, everyone friendly, helpful and thorough. Easy to schedule an appointment online.
Visited March 2025
The Grange Surgery has not yet replied.
-
Review titled Need more focus on prevention, rather than just cures
Rated 3 stars out of 5
by Anonymous - Posted on 26 March 2025
I made an appointment looking for advice, preventative ideas and alternative suggestions (eg: what supplements might be helpful) and left thinking how very old fashioned (and disappointing) this practitioner was. I never expected to hear "I work for the NHS and therefore can only prescribe medication or referrals". They refused to discuss lifestyle or diet improvements. I told them about an adverse reaction to a vaccination and this was not noted -- yet I know the NHS would be interested in this data. Very disappointed.
Visited March 2025
Review titled The Grange Surgery
Replied on 26 March 2025
Thank you for taking the time to write a review. I am sorry that you were disappointed with the outcome of your appointment. We do offer the following screening (smears, vaccinations etc) / NHS health checks/management of long term conditions etc In general there is no evidence for benefits of any supplements but we are happy to discuss healthier eating and lifestyle changes and can offer referrals for support for this. We are always keen to support you in your healthcare needs and I apologise if you felt that your consultation outcome was not as expected. Please do not hesitate to call and make another appointment if you wish to discuss further.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
I attend regularly. Prompt and precise in the communication. Clean and welcoming environment. Great support from my Doctor who I cannot thank enough. And occasionally the nurses who have supported me also.
Visited November 2024
The Grange Surgery has not yet replied.
-
Review titled Excellent service & care
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
Great level of care taken by all staff. Was offered follow up blood test & x Ray app within a few days . Would highly reccomened
Visited October 2024
The Grange Surgery has not yet replied.
-
Review titled Very good practice
Rated 5 stars out of 5
by Lynn W - Posted on 09 August 2024
The Grange Surgery are very good most of the time. Seeing the NHS is overstretched I never expect perfection. However the GP's, nurses and other staff work hard and I have no complaints. There is sometimes a wait after the appointment time, but I expect that, especially if the previous patient needs longer with the GP. Sometimes the waiting room is full, other times it's empty. This tells me when it's full that a GP may need a bit longer with a patient with moe pressing health issues. An empty waiting room shows that the GP's are running on time. Overall, no complaints from me.
Visited August 2024
Review titled The Grange Surgery
Replied on 12 August 2024
Thank you Lynne for taking to the time to add a comment, this information is always shared with the entire surgery as its the team effort that makes the service work.
-
Review titled Treat you like a nuisance
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
This surgery is so poorly run. The receptionists are not sufficiently trained and answer the phone on the defence from the start - as if needing an appointment is such a massive inconvenience. I called with a fairly urgent issue following surgery and was offered an appointment with my Doctor in 6 weeks. I said I really needed to speak to someone before then and a phone call was fine. The receptionist told me I would be put on a call list for today. I never once used the word 'emergency' or 'urgent'. When the Doctor called me she was extremely rude, abrupt & dismissive from the off and before I could even begin to explain the issue I am having, she scolded me for taking up an 'emergency' appointment and told me off. I told her it wasn't my fault the reception staff weren't trained properly to which she told me they were and that this wasn't an emergency (I had not yet even began to tell her the reason for my call). It is so sad that I have to go any pay for private treatment because my own GP can't even have a reasonable conversation. My husband and I will be moving to Swan Surgery which has a higher CQC inspection rating. There is no excuse for refusing care before patients even begin to explain what the problem is and the recepetion team need to be trained better.
Visited August 2024
Review titled The Grange Surgery
Replied on 27 August 2024
I am very saddened to read your review and as anonymous unable to respond to you directly. I am always happy to discuss issues with patients so please do contact me if you wish to discuss further and so we can put things right.
-
Review titled Very helpful staff
Rated 5 stars out of 5
by Erika - Posted on 15 August 2024
I’ve needed to arrange a few appointments and prescriptions recently which haven’t been straightforward. The reception staff have been so helpful and supportive. They made me feel like it was no problem and really helped with problem solving. The medical staff are extremely caring and understanding. The Sister has suppported me with compassion for a long time - she is excellent.
Visited August 2024
Review titled The Grange Surgery
Replied on 27 August 2024
Hi Erika - this feedback has made my day. My super team always strive to be helpful and supportive and it's great that you have taken time to commend them this way. Thank you.
-
Review titled Great service.
Rated 5 stars out of 5
by Sue Wrighting - Posted on 22 August 2024
I had a blood test yesterday morning and my doctor text me at 8.30 this morning with the result. Good news luckily. But what fantastic service.
Visited August 2024
Review titled The Grange Surgery
Replied on 27 August 2024
Hello Mrs Wrighting - Thank you very much for your kind words, good or bad we share these reviews and I know they are always appreciated by everyone.
-
Review titled Efficient and professional service
Rated 5 stars out of 5
by Richard - Posted on 15 August 2024
My blood test appointment happened on time and the nurse was both very personable and professional.
Visited August 2024
Review titled The Grange Surgery
Replied on 27 August 2024
Thank you Richard for taking the time to write this review, the aim is to ensure our patients have the best experience when visiting their GP practice.
-
Review titled Unexceptable
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
After being unwell for three weeks and unable to work I needed to see a doctor. I phoned at 8.00am and was told a doctor would call back. Five hours later I had still not had a call. I drove to the surgery and a nurse spoke to me. She was most patronising to me. Eventually at 2.30 I had a call from a doctor. I will not return here. The surgery is a ghost town. No patients in the waiting room and no doctors. I will just go to the hospital instead. What is frightening is what if I had had earache or worse, sepsis. Waiting for five hours for a call back is unexceptible.
Visited July 2024
Review titled The Grange Surgery
Replied on 17 July 2024
Thank you for your feedback however I understand the duty doctor did speak with you that day and gave you some reassuring advice. I am sorry you felt the nurse was patronising, I will investigate this further. I am confused as to how we have let you down in any way. There was a clinical meeting taking place with all doctors, nurses and management team when you came in to the surgery over a lunchtime. We always have a clinician available for emergencies. If you wish to discuss your treatment further please do not hesitate to contact me.