The Grange Practice
The Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2025
Having been at the practice for near 33 years I always thought it was one of the best not now, I have rarely contacted the surgery over the years but when I have needed to recently I feel let down, I rung them early December to say I had pain and was told a gp will contact me I recieved no call back, due to work commitments and xmas I rung them back after Xmas it seemed like the GP didn't even know about my pain as the receptionist said I was housebound etc on my notes which I am not so not sure what happened there she asked if still in pain I said yes was told a GP will contact me in the afternoon, I missed his call as was walking home lost signal and I only got a voicemail I rung as soon as realised was told I get another phone call back and I have not so have got to chase it up again, you made to feel like a hypochondriac which I am not but when u in physical pain it makes u anxious and to have to keep chasing them makes u feel like a hindrance, I don't know why u can't physically see a gp unless your on last legs, the new system is a joke I think the new system is a joke your triaged and then u got to sit and wait by your phone constantly which u can't always do if at work etc u miss one phone call you had it, I think there is some miscommunication between the receptionist and the GP with what is added on your notes when it is triaged, the waiting room is always empty now it seems since covid there is now this system which is wrong no wonder there is lower life expectancy in thanet. You can't actually see a GP
Visited November 2024
The Grange Practice has not yet replied.
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2024
Getting a call back is very difficult. The service when did is very poor. I have limited time to come in and have to take time off work, so cannot just get in on the day. When i did have an appointment the doctor did not listern to what i had to say, just talked over me. Dismissed anything that I did get to mention. I am still having the problems but am unable to take time off of work. Today am unable to put in for an appointment due to the system being down. I am not a regular user of the practice and felt dismissed by the reception staff when calling and the doctor was arigent and unhelpful. I feel very sad about this system and feel i have no option but to go private now.
Visited September 2024
The Grange Practice has not yet replied.
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Review titled Underrated Practice
Rated 5 stars out of 5
by Steve Rose - Posted on 05 April 2024
Always get a excellent responce from reception and excellent treatment from the medical staff. I had nagging knee pain, scan booked within 2 weeks, treatment applied excellent.. If you expect your call to be answered in 1 minute or an appointment within 5 minutes then this practice is not for you, But if you expect professional kind and reliable help look no further..5star from me
Visited February 2024
The Grange Practice has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Jessica Winter - Posted on 28 February 2024
Really been a amazing doctors helped me in every way really encouraging supporting and helped me with my meds great doctors and receptionist
Visited January 2024
The Grange Practice has not yet replied.
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Review titled Useless practice
Rated 1 star out of 5
by David allart - Posted on 10 May 2023
Phone to get a appointment I did not know about the new system they have in place so just received text messages asking for more details about what is wrong to get a text back to say I don't need to see anyone and that I will get over it myself considering I am worried as I have pain in my throat and I have just lost my mother to cancer of the thyroid that should of been pick up in the blood test she was having think CQC sound have a look at this practice
Visited May 2023
The Grange Practice has not yet replied.
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Review titled They care and you matter.
Rated 5 stars out of 5
by Hilton Gray - Posted on 19 May 2023
The diabetes nurse at this clinic that helps with my care is expectational, she really cares and is so personable. She has really helped me and has made a real difference to my care.
Visited May 2023
The Grange Practice has not yet replied.