The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Sue - Posted on 12 July 2023
My husband and I were very happy with the nurses and doctor we saw recently. The nurse who conducted the five-year health review was helpful and the nurse who took the blood samples was very good at his work. There was very little discomfort in taking the blood sample and no bruising at all at the needle site. My husband and I were impressed by this. Also, the doctor that my husband saw displayed a very caring attitude, and gave clear helpful information. Thank you.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Sue Thanks for the review. I'm glad you and your husband were impressed with the health check service and blood test you recieved. Kind regards DS
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Review titled Staff needs more training.
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
I made an appointment last month for a smear test and wanted to speak to someone about it. When I spoke to the person about it. I was not even down for the test.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for letting us know about your recent experience of the surgery. I'm sorry to hear about the confusion with your smear test. I would be more than happy to provide greater insight and explanation to what went wrong and how we can improve in future. I would politely ask that you call the surgery to give us more information so we can look into this matter. Kind regards DS
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Review titled Poor service from Call Handlers
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
The call handlers are very argumentative. Any request put in is met hostility. I recently enquired about a change in medication which needed a phone chat. However was abruptly told to email all enquiries. A simple 1 minute discussion ended up as an enormous email taking 30mins to explain. This is not acceptable as some patients may not have an email service. The call handler was very rude and abrasive. It seemed like any extra work was not acceptable. As a way forward the call handlers should be more respectful and listen to a patients concerns. They do not have medical qualifications and must sympathise with requests. This always seems to be the case with the staff on phone & mist be improved.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to hear about your recent experience and to learn that you found our call handlers to be "argumentative". This is absolutely not what I would expect for our patients and I would be more than happy to investigate the matter formally. Please call the surgery and provide more information so we can investigate this matter. We would typically need your name, date of birth, date and rough time of call, along with the telephone number you called from. Kind regards DS
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Review titled Friendly Practice
Rated 4 stars out of 5
by Stan Bamforth - Posted on 11 July 2023
My latest prescription told me I needed to arrange a "review", so I rang and an appointment was arranged to do both blood tests and blood pressure check in a few days time. The blood pressure check was on the self test machine in reception, which the receptionist directed me to as I hadn't realised it was there. The blood tests were completed quickly, efficiciently and completely painlessly by a very pleasant male nurse. This was all on a Thursday and on the following Monday afternoon (10th July) I recieved a number of automated texts telling me my results were available for me to view on either the nhs or airmid app. Unfortunately on the nhs app they are not showing as available and on airmid I appear not to have authority to view them. A shame really and the only blot on an otherwise seamless and efficient experience for me. I will now need to call the practice for my results.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Stan Thank you for the review and very helpful feedback. I have asked a member of the team to call you and change the settings for your online access to help you see your results online and on the NHS app. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by Susan - Posted on 22 August 2023
Was dealt with very professionally, from Reception to seeing nurse. I didn't have to wait very long for my appointment time.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Susan Thank you for taking the time to leave such a positive review and amazing 5-star rating. I'm pleased we were able to see you quickly and you were dealt with professionaly by receptionists and the nurse. Kind regards DS
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Review titled Great practice
Rated 1 star out of 5
by Paul Mcnulty - Posted on 25 July 2023
I was taken ill and was getting myself concerned about my condition i contacted grange surgery who immediately made an appointment to see me the same afternoon
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Paul Thank you for taking the time to leave a review. It's great to hear that we were able to see you immediately on the same day. I wonder if you have mistakenly rated us as 1-star instead of 5-stars. I hope the NHS review team will be able to amend this. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Been with grange group for years now and never had an issue. I've always been able to make an appointment for anything urgent and all staff, including reception staff have been kind and courteous. Really like the patchs system as well.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thanks for the review and 4-star rating. It's reassuring to know that you have been able to access us when you have needed to. I'm glad you like the recent introduction of Patchs online consultations too. We've introduced this as another way to get help from the practice team. Kind regards DS
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Review titled First use of 'Patches'
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2023
Used patches to send a picture for a diagnosis, was easy to set up and use. Sent Sunday evening and by 10am Monday had a reply and a prescription to treat it. Rang to ask if the prescription was at the surgery or had been sent to my nominated pharmacy, was 13th in queue but within five minutes my call was answered.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review. It sounds like you were able to submit a Patchs online requst and were dealt with within 8 hours of us opening after weekend. It would be really helpful to know how you think we could achieve a 5 star rating, so please do share your thoughts on this next time you leave a review. Kind regards DS
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Review titled Poor training or computer system
Rated 3 stars out of 5
by Elizabeth Bray - Posted on 18 July 2023
I received a text message reminder on Sunday 9 July for a telephone or face to face consultation next day. As I had no knowledge of this appointment I telephoned the surgery to be told that the appointment was only for the nurse to check my blood pressure results which I had recently handed in and I didn't need to attend or expect a phone call. The receptionist was polite and the pharmacist who called me a few days later was professional
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Elizabeth Thank you for taking the time to leave your feedback and sorry to hear about the confusion caused by the text message you received. I'm pleased to know you found our receptionist to be polite and pharmacist professional. Kind regards DS
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Review titled Great practice but a bad experience
Rated 3 stars out of 5
by Fraz Akhtar - Posted on 04 July 2023
I requested a repeat prescription on 30/6/2023 and been to collect the medication from pharmacy on 3/7/2023. I found out that they have not yet received the prescription. I phone the practice and requested to send it through but he told me that it will be ready on Thursday. I explained him the situation that I have been suffering from pain during past week and had run out of medication and need it urgently. He asked me in a rude way to contact 111 if I need it urgently. I then rang 111 and gone through a lengthy procedure of investigation but in vain. I never had such type of experience before this rather all the receptionists were so helpful that sometimes they asked the pharmacy to deliver me the required medication and sent them the prescription later.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Fraz I'm sorry to hear about your recent experience recieiving medication.I understand the process must have been frustrating. This is not the type of experience I would expect for our patients and I will investigate the matter and look at how we can improve going forward. I will audit the prescription request and timescale for sending this through to the chemist and I will ask for call recordings to find out who you spoke to when you followed up. I hope you will continue to leave feedback in future and let us know how we are doing, along with what we can do to improve. Kind regards DS